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Hilton Hotels
- Hotels
- Walnut Creek, CA
About this business
Embassy Suites Walnut Creek is centrally located in the beautiful East Bay of Northern California. Our all-suites Walnut Creek hotel is adjacent to Bay Area Rapid Transit (BART), providing easy access to the Oakland (OAK) and San Francisco International Airports (SFO). We're also convenient to corporations such as Kaiser Permanente and John Muir Hospital. Take the complimentary shuttle (5 mile radius) to Walnut Creek's top attractions. Other prominent attractions in the area include Lesher Center for Arts, Broadway Plaza sho... read more
Location details
1345 Treat Blvd, Walnut Creek, CA, 94597, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Major construction is an understatement with a bulldozer in the middle of the hotel. Staff is friendly. Elevators are terrible and breakfast was mediocre at best.
Business response:
Hi Leslie, We apologize for any inconvenience the renovation process may have caused you during your stay. We are committed to providing the best service we can during our renovation. We hope you will give us another chance once the renovation is complete.
If it wasn’t for Jessa, Briana, Demi and Diana I wouldn’t even give 3 stars or stay here when on business. It’s hit and miss with service from others. Same for cleanliness. Some weeks are better than others. I’ve stayed at a lot of Embassy Suites and they are usually the best. Unfortunate I can’t say that with this one. Not very impressive.
Business response:
Hi Terri, Thank you for staying with us and thank you for your review. We appreciate your feedback, both about our staff, and about any issues that you may have experienced during your stays. We apologize for your experience. We have passed your valuable feedback along to our team so we can correct and prevent issues. We hope you will give us another chance for a stay in the future.
Pretty decor, clean rooms, and the staff was great. Except 1 guy that worked the breakfast. He may need to go to a customer service training or go elsewhere for work.
Business response:
Hi Idella, Thank you for staying with us and thank you for your review. We appreciate your honest feedback and are sorry you had a 3-star experience. We apologize that our pool was under renovation during your visit and hope the renovations will be complete very soon. We're very sorry that our breakfast attendant made your experience uncomfortable; this will be addressed. We are glad to hear that Embassy Suites is usually your favorite hotel and hope that you give us another chance in the future.
Business response:
Hi Feathers, Thank you staying with us and thank you for your thorough review. We're glad you enjoyed our spacious two-room suites, breakfast, atrium and more. We apologize for the parts of your experience that you were unhappy about. We have passed along your feedback to our General Manager, who will review both the positive and negative with our team members, so we can improve. We hope to see you again on a future visit to Walnut Creek.
Awful experience never again will I stay here I was harassed every 10 min and treated like a criminal I had my daughter 6th birthday this weekend the pool under renovation they confiscated my daughters balloons from us and was told she could not have balloons in the room she cried of course me and my guest spent a whole lot money that night on adult drinks I doint know what the problem was but this is unacceptable made my experience a living hell. I will be calling corporate to complain.
Hotel is under construction in November 2017 but they don't mention it on their website nor tell you when you check in you will have people hammering and sawing over head and have paint/solvent fumes in your room. Calling front desk gets a suggestion that you move to the Hilton in Concord. Yes, the front desk would rather you stay somewhere else, so do that from the start and avoid this hotel.
Business response:
Hi John, We apologize for your experience. Our rooms and pool are currently under construction, and the renovation is nearly complete. We expect that the rooms will be finished by this Friday or Saturday. Our pool is expected to be back in early December. We do have construction that takes place between 9-5:30 daily and we try to warn guests about this upon check-in. We are sorry that we did not do a good job of this when you checked in. We appreciate your feedback and have shared with our team so that we can make improvemen... read more
Frequently asked questions about Hilton Hotels
How is Hilton Hotels rated?
Hilton Hotels has a 4 star rating with 2,206 reviews.
When is Hilton Hotels open?
Hilton Hotels is closed now. It will open tomorrow at 9:00 a.m.
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