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Hilton Baltimore BWI Airport
- Hotels
- Linthicum, MD
About this business
Specialties Minutes from Baltimore Airport, the Hilton Baltimore BWI Airport hotel is an energy-efficient, updated hotel not far from Baltimore Harbor. Enjoy complimentary shuttle service within a three mile radius, including to BWI Airport, light rail, and Amtrak. Guests can relax in our whirlpool and indoor pool, or work out at our fully-equipped fitness center. Guest rooms and suites offer WiFi access to prepare for your meeting or relax in front of the flat screen TV. Our on-site restaurant, Acqua, offers contemporary Ch... read more
Location details
1739 W Nursery Rd, Linthicum, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I left a review earlier regarding my objection to questions of privacy about our reasons for travel as I booked my reservation. Hilton responded quickly with calls and emails. I am happy to say that the agent allayed any fears and added points to our Hilton Honors Account. Thank you, Ms Little. We have found Hilton properties to be consistently clean and service to be agreeable as we have traveled.
Business response:
Thank you so much for your kind words Mrs. Callaway, and thank you for your loyalty as Hilton Honors Members. Best regards, April L. Executive Customer Relations GA File # 25321648
I am reviewing reservations at the Hampton Inn and Suites, **** ****** **** *** Birmingham AL, . My objection is the question the clerk asked as I endeavored to book one night's lodging. "What is the reason for your travel?" This is a violation of privacy; I strongly object. I was placed on hold for so long that I eventually hung up. Annie C
Business response:
Hello Ms. Callaway, I am responding on behalf of our Executive Offices at Hilton regarding the service challenges that you experienced during your time of booking for your upcoming stay at the Embassy Suites Atlanta NE - Gwinnett Sugarloaf, GA. Thank you for allowing me the opportunity to assist you. I am sorry I missed you by phone today. I did call the phone number associated with the Hilton Honors account (1060630702) and someone picked up but did not speak. I called again and the phone rang but the call did not reach t... read more
Booked single reservation for one night, but after a reservation issue on Hilton's end, they created a second booking in my name, charged me for a no-show for the second reservation. I called and e-mailed to try and resolve the issue, and they refused, effectively stealing $330 from me. I'd submit a request to complaint to BBB to help resolve this, but they already dismissed my request via direct communication. Unprofessional billing system, poor customer service, would not correct problem when contacted. Avoid whenever poss... read more
Business response:
Dear Keller D*******, I am responding on behalf of our Executive Offices at Hilton regarding your Better Business Bureau concerns. Thank you for allowing me the opportunity to assist you. After reviewing your correspondence, I can certainly understand your frustration. Our office Would like to help resolve this matter, but the hotel name and date of arrival was not mention in your formal complaint. If you would kindly provide this information and documentation of charges I will be sure to assist you in resolving this matter.... read more
It`s the worse Hilton I have ever stayed at. Yhe General Manager charged me $250.00 cleaning fee for smokiking guess what I don`t smoke. When I asked her to refund me she insited that I smoked and refused to refund my money. I do not recomend this property to anyone and I`m a Hilton only kind of person. If you do stay there hold on to your wallet. Worse experience I`ve ever had. John R. Mezak They are asking me to rate them with stars and I can`t even give then one. But I have to to get this out to the public. Bevery scared ... read more
Business response:
April Little to Hilton Only sent an email. to johnmezak, bcc: April Little Dear Mr. Mezak, I am responding on behalf of our Executive Offices at Hilton regarding the challenges that you experienced during your stay at the Hampton Inn & Suites Dallas-Cockrell Hill/I-30, TX. Thank you for allowing me the opportunity to assist you. After reviewing your correspondence, I can certainly understand your frustration. Our office has been in contact with General Manager Brandon Gray, and notified him of your concerns and disappointmen... read more
Double charge for rooms. They made a mistake and will not fix the issue. Most unprofessional billing system
Business response:
Dear Mr. Quinlan, I am responding on behalf of our Executive Offices at Hilton regarding the service challenges that you experienced. There was limited information provided in your formal complaint with the Better Business Bureau. I searched our system to see if you were registered as a Hilton Honors member and found that you are. I was able to retrieve your most recent stay at the Hampton Inn & Suites Seattle North/Lynwood, WA. Please let me know if your concerns are regarding this most recent stay. If it is, our records sh... read more
COMPLETELY DISAPPOINTED!! Booked a hotel room for an employee under my name and Hilton Honors account with him as a guest so he would be able to check in at the Homewood Suites in Fort Myers, FL. Contacted the hotel, received a credit card authorization form because the company was paying for the stay, filled out and returned the form to the email that sent it (no email or fax number provided on the form, like ALL other hotels). Upon his arrival he was required to pay for his entire stay upfront & at a higher price than in t... read more
Business response:
Dear Ms. Clemis, I am responding on behalf of our Executive Offices at Hilton regarding the challenges that you experienced. Thank you for allowing me the opportunity to assist you. May I please ask for the Hilton Honors account number and the confirmation for the stay in which you reserved. The Hilton Honors program requirements states that you must be the paying, staying, registered guest to be eligible for point credit. I would like to take a look at the reservation and open a formal complaint file once I do receive this ... read more
We stayed at the Hilton in Parsippany, NJ for a convention in October 2018. The staff was rude, did nothing to help accommodate us when we discovered that the shower had no hot water and filled the tub whenever we used the shower. And our room’s heater blew cold air constantly unless shut off completely. They never informed us about the pool and hot tub being under renovation. It didn’t even say anything about that on their website. The best part is since we complained about the very poor service, we were told we were no lon... read more
Used company travel to book room for an employee; Hilton Back Bay Boston MA. When an employee arrived, they asked for a card for incidentals as usual and charged him. I called to clear the situation up and give them a company credit card. They were rude to me on the phone stating "Why did the money come out of the account if he didn't have any..." Is that how you treat your guests? We were able to give them a company card, and the hotel stated he could stay, and everything was squared away. The employee went to work on an em... read more
Business response:
Dear Ms. Hutton, I am responding on behalf of our Executive Offices at Hilton regarding the challenges that you experienced with the Hilton Boston-Back Bay, MA. Thank you for allowing me the opportunity to assist you. After reviewing your correspondence, I can certainly understand your frustration. Our office has opened a formal complaint file to address this matter with the hotel directly. We would like to associate this service experience with the staff member who was registered for the stay. Would you please provide eithe... read more
On 29 September, I got married at the Hilton Norfolk: The Main. Unfortunately, I have been tremendously disappointed and frankly disgusted by the experience we have had with them since. In all our discussions with our wedding coordinator Matthew C., we were reassured that all we had planned would stay well within the food and beverage minimum set for the date of our wedding. One of the items we discussed at length was that we wanted an open bar for the entire reception for our guests to enjoy. At no time (or clearly outlined... read more
Business response:
Dear Nicholas, Good day, it is my pleasure speaking with you this afternoon regarding all issues with Hilton in Norfolk The Main, VA. Please accept our sincerest apologies for any aggravation or inconvenience experienced during your past visit at the hotel. We value you as our loyal guest and look forward to serving your lodging needs again in the near future. If you need further assistance, please email at my email address: *************************** or please follow up with our department on how we can resolve the issue. ... read more
Frequently asked questions about Hilton Baltimore BWI Airport
How is Hilton Baltimore BWI Airport rated?
Hilton Baltimore BWI Airport has a 4.1 star rating with 2,837 reviews.
When is Hilton Baltimore BWI Airport open?
Hilton Baltimore BWI Airport is open now. It will close at 6:00 p.m.
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