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Hilton Baltimore BWI Airport
- Hotels
- Linthicum, MD
About this business
Location details
1739 W Nursery Rd, Linthicum, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service was awesome. I had a small issue with some account information on one of my stays. I got put on the line with Wen, and she was very helpful and seemed happy, which goes a long way these days. Thank you
I am a Hilton Honors reward member and always staty at Hilton, I went to Hilton Uptown this past weekend book 2 rooms and had coffee one night. As I finished my coffee I see there are things in the bottom of my cup. I immediatley took it over to the hostess and the Coastal resturant and she was alarmed and could figure out what this stuff was. As I went over to the maager to take my information to talk to food and beverages they called back and there was no resolution. They did tell me the manager would call me back but as o... read more
I stayed at the DoubleTree by Hilton Hotel Downtown Toronto I book 2 nights on the Hilton App, At arrival I had to line up for about 2 hours because their system was down, even though I opted for virtual check in trough the app and digital key it was not working. My issue was limited service, I was not informed properly by the limited services in the Hotel, my room rate was full rate not reduced rate based on services were limited, during my stay my room was not cleaned. When I asked why, front desk claimed housekeeping does... read more
Business response:
Dear Mr. H******, Thank you for sharing your concerns with us and for the opportunity to address them - as we have via email with you. I hope we will have the opportunity to welcome you at another Hilton property soon. With best regards, David R*** Executive Customer Relations GA 116179156 and 116620852
I am writing to you today to let you know that I just spent an hour and a half with your customer service team to achieve l literallynothing. They were rude and short and often cut me off. I was asking for a price match because there are multiple cheaper prices availableonline than booking directly with Hilton. I was met with a number of reasons as to why they can't match the price.....oh it doesn't say the room type, oh this one is the honors discount flex rate and we don't match that rate, oh we don't match that website at... read more
Business response:
Dear Ms. Z******, I am pleased to see that my colleague, Larry Meeks has resolved this matter with you. We are grateful for your loyalty and, again, we apologize for the dismay you experienced with our Price Match Gurantee. We are grateful that you took the time to let us know of your concern so that we could address with you. We are also following up with the leaders of our customer care team and with the Price Match team. With best regards, David R*** Executive Customer Relations SF 117483500
During my recent stay at Hilton Garden Inn Austin University Capitol District on dates Feb 11-14 I had the worst experience possible! Service was horrific...I had no towels unless I made trips downstairs to the front desk to request this, also housekeeping never came to clean my room even after calling down to request and requesting daily service at check-in with Manager Jeffery Lindsey. Worst of all, on the 13th I called around 7am to let the front desk person know that my bathroom toilet was clogged and she promised that s... read more
Horrible customer service, not worth the stay. This hotel charged me for parking without verifying if I had a vehicle to park during checkin. Once I called about the billing the manager told me I was yelling which I was not. I began to laugh calmly because I assumed it was a joke. I advised her I did not have a vehicle and to remove the charges. I am a Hilton Honors member and I never had an experience like this in all my stays from state to state, and I travel frequently. The GM and Manager need to tighten up.
I was supposed to stay at the Hampton Inn at the Philadelphia Convention Center. We were there to support the Pink Invitational Gymnastic Meet which raises funds to support breast cancer. My daughter and I have never been to this area and we were approached by a man while trying to find a place to park our car since the hotel has no parking. I will not go into what happened because it is personal but the man took my hotel reservation information with our room number and name on it! We were afraid and did not feel safe stayin... read more
Business response:
Dear Ms. P******, Thank you for the opportunity to address your concerns about the reservation in Philadelphia that you canceled after the deadline for free cancelation had passed. I see that on February 28 my colleagues in Guest Assistance sent you an email confirming that they are sending you a refund by check. With best regards, David R*** Executive Customer Relations GA 116843609
*** Vine Street, Cincinnati, OH Advertises non-smoking rooms. I specifically requested a non-smoking room due to asthma. The room reeked of cigarette smoke which was extremely strong in the room. Requested to switch rooms and told they were fully booked. There were only 2 of the 6 elevators working for 15 floors. The biggest safety concern was when we decided to take the steps rather than wait 20 minutes for an elevator (no joke) we were there for a VB tournament. We got to the second floor and our key card would not open th... read more
I would not stay at the Hampton inn in San Antonio on 35. I got a room that I booked last February and when I checked in theirs was blood all over the room like someone had been killed. The ac was taken apart in 5 pieces. What the hell are they thinking?? I will never stay at another Hampton hotel again!! This is crap and all the manager could say is I would have to call the owner in witch he could not give me the number I would have to call the front desk tomorrow from a room at another hotel because they do not have any ot... read more
Business response:
Hi, Mr. S***: Thank you for sharing the cleanliness, maintenance, and service challenges your family encountered at the Hampton Inn & Suites San Antonio/Northeast I-35 with us. I offer our sincere apologies once again for the inconvenience and concern this experience caused your family. Please be assured we have captured this specific opportunity to broadly share your feedback as we continue to improve our guest experience. I'm pleased to learn that the hotel's General Manager connected with you to address your concerns and ... read more
Frequently asked questions about Hilton Baltimore BWI Airport
How is Hilton Baltimore BWI Airport rated?
Hilton Baltimore BWI Airport has a 4.1 star rating with 2,862 reviews.
When is Hilton Baltimore BWI Airport open?
Hilton Baltimore BWI Airport is closed now. It will open on Monday at 9:00 a.m.
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