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Hilton Baltimore BWI Airport
- Hotels
- Linthicum, MD
About this business
Specialties Minutes from Baltimore Airport, the Hilton Baltimore BWI Airport hotel is an energy-efficient, updated hotel not far from Baltimore Harbor. Enjoy complimentary shuttle service within a three mile radius, including to BWI Airport, light rail, and Amtrak. Guests can relax in our whirlpool and indoor pool, or work out at our fully-equipped fitness center. Guest rooms and suites offer WiFi access to prepare for your meeting or relax in front of the flat screen TV. Our on-site restaurant, Acqua, offers contemporary Ch... read more
Location details
1739 W Nursery Rd, Linthicum, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I made a reservation online for the Hilton Garden Inn at Virginia Beach for a work conference. When making the reservation, it asked for a credit card number and said that the card would be used to place a hold on my account for a specific amount in order to guarantee my reservation. That made sense to me. They needed some surety for holding my room open. However, I noticed to day that they had not placed the hold but had rather charged my credit card for what they termed, when I called to complain, a "deposit". However, I d... read more
Business response:
Ga file 24011650 Thank you for your comments to the BBB. We are sorry for any inconveniences received regarding the deposit required for your reservation. We have researched your reservation. We show that the reservation was confirmed on May 7th. The guarantee method was a Deposit and a 7 day cancellation. Below, please see the verbiage on our website: Guarantee: CCD - CREDIT CARD DEPOSIT Cancellation Policy: CX7 - CXL 7 DAYS PRIOR TO ARRIVAL We do apologize if you did not see this information during your booking. Your feedb... read more
Never ending problems with this company. As a frequent business traveler finally have given up. Endless problems; bogus charges, not charging the same price as the reservation, you name it. Never ends. Frequent travel friends have left and gone to other companies with much greater competence.
Business response:
GA file 23925591 We were unable to locate a current complaint in our system. We did leave a voicemail for Mr. Dibiase, for a return call. We have also sent him an email , and look forward to his response.
Our stay was sensational, from housekeeping to the front desk staff’s help. David was the manager on duty during our stay and he remembered my children and us, and he checked in to make sure everything was wonderful for us. It was!
Business response:
Hello, We have contacted the guest, via email, to request the specific hotel and dates of stay. Once we receive this information, we will forward directly to Ownership and Management team of the hotel.
VERY DISAPPOINTED in the Hilton brand after dealing with Hilton Grand Vacations, selling a grossly overvalued product. Despite blocking the HGV phone number, they still managed to get through to me on my business phone number. When I resisted the offer of a cheap stay at a Hilton in Myrtle Beach or Orlando, they piled on enough perks for me to arrange to do some business in Myrtle Beach. I was offered my choice of HGV properties in the city, though they were pushing the DoubleTree. I made the reservation in August of 2017, a... read more
Business response:
Dear Ms. Lackey, I am responding on behalf of our Executive Offices at Hilton regarding the service challenges that you experienced during your stay at the Doubletree Myrtle Beach Oceanfront, SC. Thank you for allowing me the opportunity to assist you. After reviewing your concerns, I can certainly understand your dismay and frustration. Clearly, we have not met your expectations and I do apologize for your experience. The Doubletree assures our guests high-quality accommodations, clean and comfortable surroundings, and fr... read more
I am only here to talk about what occurred last night while checking in the double tree hotel in nanuet. I like the Hampton inn even though the plumbing with the water could be better but yea. Anyways my problem with the doubletree hotel is that they do their own thing even though my issue was due to the error of the reservation agent and the letter from my "be my guest voucher" basically, for those who don't know this if it has the hotel on the voucher it's for that hotel ONLY. Even though my letter stated "choose the prope... read more
Business response:
Dear Ms. McRae, I am responding on behalf of the Better Business Bureau and our Executive Offices at Hilton regarding the service challenges that you experienced during your visit at the Doubletree Nanuet, NY. Thank you for allowing me the opportunity to assist you. After reviewing your concerns it has come to our attention that we have not met your expectations and I do apologize for your experience. We see that there was confusion surrounding the "Be My Guest Certificate" and its location. We have reviewed the formal compl... read more
I recently made reservations to stay at the Hilton Hotels. My transaction was complete and I was asked to participate in a survey at which point I would receive 500 Hilton Honors points. Willingly I participated in the survey but as the conversation continued I was told I was offered an exclusive vacation and all I had to do was listen to a two hour presentation..as I continued I was a little iffy about the experience and kept on requesting an opportunity to rethink the process. She kept on persisting and persisting. I was a... read more
Business response:
Hello Sabine- I'm sorry for the delay in response to your review. I'm happy to see our Hilton Grand Vacations team was able to successful connect with you. I don't see the points were awarded and I have taken the liberty of posting them as of today. Please let us know if we can assist you any further. Thanks! Kristen
I checked in at the Hampton Inn & Suites Flint/Grand Blanc, 6060 Rashelle Drive, Flint, MI at 11:30pm, January 31, 2018. Upon initial review the room appeared okay, some wear and tear visible. I discovered the bed didn’t have a mattress pad, only a sheet over the mattress. I woke up off and on during the night scratching my neck and hands. As I got ready the following morning (February 1), I experienced a bit of itching again on my neck and hands, but I was not in the frame of mind to pay attention to the situation. The only... read more
Business response:
Hello Ms. Kinnie- I'm sorry for the delay in responding to your review. I'm happy to see that this was resolved with our Executive Customer Relations team on March 5, 2018. Thank You! Kristen
I had the WORST experience at the double tree hotel in Minneapolis. I was celebrating my 21st birthday and decided to get a hotel room for my self and four other people. Before the night even started we were told to leave because we were being loud. We NEVER got a noise complaint. We NEVER were told that it was a one warning and you're kicked out type of deal. The people two doors down from us were throwing a birthday party and there were at least 10 people in the room. They invited us to join them but we kindly declined. No... read more
We are loyal customer to Hilton as gold member, and we were very excited regarding to the new property of Hilton Lake Como which expected to have its opening at July 1st, 2017. So we booked our Non-refundable and prepaid room on June 14, 2017 for our stay Jan4th-Jan6th, 2018. (yes, 6 month in advance. and it was to celebrate my husband's birthday.) We were told by Mr.STEFANO ZANETTI.(Hilton Lake Como) on Oct.10th, 2017 that hotel cannot be ready for our stay. Then Ms. LAURA ANGELICO(Hilton Lake Como) arranged us to stay wit... read more
Business response:
Hello Ling C***, We would like to assist you with this matter. We will be contacting you via email to offer further assistance. Thank you.
Frequently asked questions about Hilton Baltimore BWI Airport
How is Hilton Baltimore BWI Airport rated?
Hilton Baltimore BWI Airport has a 4.1 star rating with 2,832 reviews.
When is Hilton Baltimore BWI Airport open?
Hilton Baltimore BWI Airport is closed now. It will open at 9:00 a.m.
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