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Hilton Baltimore BWI Airport
- Hotels
- Linthicum, MD
About this business
Specialties Minutes from Baltimore Airport, the Hilton Baltimore BWI Airport hotel is an energy-efficient, updated hotel not far from Baltimore Harbor. Enjoy complimentary shuttle service within a three mile radius, including to BWI Airport, light rail, and Amtrak. Guests can relax in our whirlpool and indoor pool, or work out at our fully-equipped fitness center. Guest rooms and suites offer WiFi access to prepare for your meeting or relax in front of the flat screen TV. Our on-site restaurant, Acqua, offers contemporary Ch... read more
Location details
1739 W Nursery Rd, Linthicum, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am very dissatisfied with this hotel. And I am usually a fan of Hilton. It stated out that I was told we would have a sofa in the room.... Got there...we didn't. So I went to guest services while leaving my daughter and her friend in the room. They had brought dinner in with them. So they ate their dinner. I was quickly switched into a different room. The girls met me at the new room. They left their trash from dinner in the first room. They were excited because the new room had a bath tub with Jets....I have to admit I wa... read more
Business response:
Dear Ms. Moyer, I am responding on behalf of the Hilton Executive Office regarding the review you submitted through the Better Business Bureau in relation to the challenges you encountered during your stay at the Hilton Garden Inn Dayton/Beavercreek. Please accept our apologies for the delay in our response to your review. After reviewing your correspondence, I can certainly understand your disappointment and frustration. Clearly, we have not met your expectations and I offer our sincerest apologies for your overall experien... read more
Stayed at Doubletree Hotel in Salt Lake City. Was told I would get points added for my stay. Received an email later saying no activity on my account. When I contacted Hilton Honors I was told there were two accounts in my name and they couldn't be combined. Would advise anybody using Hilton Honors program to discontinue and go with another hotel awards program.
Business response:
Dear Mr. Busby, I am responding on behalf of the Hilton Executive Office regarding the review you submitted through the Better Business Bureau in relation to the challenges you encountered when attempting to consolidate your two Hilton Honors accounts. Please accept our apologies for the delay in our response to your review. I attempted to reach you by phone and left a voice message. I am sorry to have missed you. I am terribly sorry to learn of your disappointing experience. It is our goal to provide only the highest leve... read more
Well, the old adage "you get what you pay for" rings pretty true with this one. The courtyard is pretty to look at but the staff and their lack of control of/comminent to safety of guests, and the customer service are appalling. There is NO control over who is in the building, paying guests are competely overrun by multiple guests who bring in upwards of 15 people each and people who aren't even staying in the hotel. People from the apartments across the parking lot were seen fleeing back to their apartments after management... read more
Business response:
Dear Ms. Sousa, I am responding from the Hilton Executive Office regarding the review you submitted through the Better Business Bureau in relation to your visit to one of our hotels. Please accept our apologies for the delay in ourresponse. We deeply regret to learn of your disappointing experience during your visit. Please be assured the safety and security of our guests is of the utmost importance to Hilton. So that I may assist with addressing your concerns, I ask that you please respond with the full name and location ... read more
After staying may 1 and may 3 I don’t even want to rate. My bill for May 1 was $197 a Wednesday when the marines graduate in Thursday. On May 3 it was $137. Do the math. The rates are higher during graduation and this was what I was told by the person who checked me in. I spoke with a manger on duty today may 8 and she said Wednesday and Thursday are the busier days. Anyone with common sense can see that when marines graduate in Beaufort SC Hampton Inn raises the price. SHAME ON THEM! FAMILIES OF THE MARINES PLEASE TAKE THIS... read more
Business response:
Dear Ms. Weidner, I am responding on behalf of the Hilton Executive Office regarding your Better Business Bureau review of the Hampton Inn Beaufort. Please accept our sincerest apologies for the delay in our response. We deeply regret your disappointment in relation to the rate you were charged during your stay. It is our sincere hope you will understand that the hotel's rates will fluctuate in accordance with demand/occupancy. Upon researching this hotel's availability and rates, the information provided to you by the hotel... read more
Can I put less than one star? Absolute worst service I’ve ever experienced in a hotel. The overnight crew are absolutely RUDE. The security guard was yelling to other residents of the hotel to “shut up” up to the 5th floor. The concierge was rude when my key wouldn’t work and I went down from the 7th floor to get it fixed. After I tried to get a new key from the night before from the same individual. Can’t belive the Embassy would employ/put up with such behavior. Absolutely ridiculous.
Would not recommend for families with a special needs child(ren). Was asked to leave due to my three year old son with autism making too much noise by simply jumping on the bed. Staff was very rude and wishy washy in reasoning (first said the tenants next door had a meeting the next morning & it was Saturday night, then it was a long drive early in the AM) They refused any accommodation or moving to another roon and left us to look for another place to stay at 10 PM. They did refund my money, but that does not take away from... read more
Hampton Inn & Suites Wilmington/Christiana in Delaware. My boyfriend and I recently stayed at this hotel for 2 days. I gifted him a collectible knife that meant a lot to him and myself. We realized on returning home that the knife was not in our possession. Mind you, this is a heavy and longer type of knife, something that cannot be easily misplaced. The following day we returned to the hotel to retrieve our item and it was not found. We personally spoke with the housekeeper and she told us that she "didn't see it and doesn'... read more
Business response:
GA file 25484346 Hello and thank you for your response to the BBB. Unfortunately, we were unable to reach you via phone. We have spoken with the General Manager of the hotel. He has provided us with a copy of the police report, along with, the pictures you provided of your item. A claim was filed with the insurance company. When a claim is submitted to the insurance carrier, our hotel(s) are no longer able to make contact with the guest, as it is a legal matter. Our hotel(s) is/are not responsible for any items lost/stolen t... read more
I am very disappointed with the poor customer services this hotel offered. They were not understanding and flexible with my reservation. I didn't realize that I booked a nonrefundable room and my travel dates changed a few days after my reservation. I asked them to cancel my reservation due to my availability changing and they said there was nothing they can do. My reservation was almost a month away so I believe there should have been something they can do. I am disappointed with Hilton.
Business response:
Dear Ms. Janiga, I am responding on behalf of the Hilton Executive Office regarding your reservation experience for your upcoming stay. I am sorry to read about the inconvenience this matter has cause you. Our office would like to review your reservation further but would need some additional information such as the registered name on the reservation, the date of arrival, and hotel name. Once our office receives this information we will be able to review the reservation further to assist. Best regards, Executive customer... read more
Hilton Anaheim. After staying here for three nights my family and I decided to extend our stay. Camille from the front desk told us to come by and the front desk would assist us. We were at Disneyland and made it back as soon as we could to book to be told that they were sold out. Really? Why wasn’t our room held? Why didn’t they consider that we couldn’t drop what we were doing and rush back to the hotel? This hotel made absolutely no effort to accommodate us and just repeated that they were sold out! What a way to care for... read more
Business response:
Dear Mr. Bravo, Thank you for your response. I understand your frustration. We fell short of our commitment to delivering a comfortable and seamless stay, and I'm sorry your visit did not meet your standards. I'd like to make it up to you with a free night at any Hilton Hotels. I will ship a certificate, good for a one-night complimentary stay in a standard room, to the address we have on file for you. Please let us know if this is incorrect: **** ********* *** *** * ********* ********** ***** ****** ****** The certificate i... read more
Frequently asked questions about Hilton Baltimore BWI Airport
How is Hilton Baltimore BWI Airport rated?
Hilton Baltimore BWI Airport has a 4.1 star rating with 2,832 reviews.
When is Hilton Baltimore BWI Airport open?
Hilton Baltimore BWI Airport is closed now. It will open tomorrow at 9:00 a.m.
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