Hilton Baltimore BWI Airport

Shatina F 

on BBB

3 years ago

The customer service team was very poor and unwelcoming. My entire family noticed the difference in treatment of customers of different races. Our room was never cleaned during our stay and we never received clean towels. Anna was very nice and extremely helpful, but the other team members were not. Our refrigerator never worked. We informed guest services and they never resolved the issue. The room keys were deactivated a day before we checked out as if we were not welcomed. I had to recheck our room rates with customer ser... read more

Ma M 

on BBB

3 years ago

We have been double-charged in a fraudulent manner by Hampton Inn Middletown, OH and they are refusing to help us. We have also called Hilton corporate multiple times. We pre-paid for our lodging. A few days after we checked out we were charged exactly one cent more than the initial charge which meant we had to take a completely different and lengthier process to dispute the charges. The credit card company agrees there was wrongful intent with the situation. Hampton Inn was once a great value for families with children and ... read more

Desiree M. 

on BBB

3 years ago

My friends and I are doing a girls trip to Marco island florida to the Hilton. I called the hotel to see if they had any better price offers then what was posted online. They said we have the honors price match guarantee program and if you find any price cheaper then ours we not only match it but give an extra 25 percent off. I said great there is a cheaper price on booking.com. They said file the claim online and we will get the price match. I filed the claim and they denied it, stating the cancellation policies were differ... read more

Chelsea P. 

on BBB

3 years ago

I went to the Hilton in while I stayed in Monroeville PA. First off, I stayed with my kids so when I checked in, I would have thought the ladies at the front desk would've warned the customers about the broken elevators but instead acted like they didn't care. Second, with it being a hilton, I did not know you had to order a microwave and a fridge. I was scheduled to stay for 2 days with my kids and I did not have a room with a fridge upon arrival. Third, there were panties behind the chair the room was filthy, there were st... read more

Jessica S 

on BBB

3 years ago

I had a rough day of flying since 9am PT and my flight was cancelled at ATL airport around 11:30pm ET. Instead of choosing the hotels available via the airport, I chose to stay at a Hilton Atlanta Airport Hotel because I used to have positive experiences at the hotel chain, especially with the perks of a Diamond member. After a LONG day, I was hoping to find comfort here and I found the opposite. Front desk service was rude, accusing me of not checking in so I had to show her evidence on my phone. Next, they assigned me a ro... read more

Stephanie E 

on BBB

3 years ago

Booked my dream wedding at Hilton Garden Inn at the Riverfront in Suffolk Va. Upon check in, our presidential suite was given to another guest so they accommodated us for a room but then charged my card for this accommodation two days after the wedding. The manager was far from empathetic just to tell me it was fair and generous to get a comp room. We paid thousands to have our wedding at this location. My own guests had to set up the banquet hall the night before the wedding because they only had two staff members to set up... read more

PAULETTE G. 

on BBB

3 years ago

Extremely dissatisfied with this resort! i booked two rooms together 5 night stay and when i requested rooms Same floor, i would receive snarky responses from the front desk attendant "Samson" i booked king size ocean view rooms and i was changed to floor #2 absolutely no view! To top it off i traveled all day to get here with a 1 year old baby and to not even get minimal directions on anything of the resort NOT ONCE was a tram mentioned or anything we were just pointed to the building on a map but not once given any type of... read more

Tina O 

on BBB

3 years ago

We had a wonderful stay at your hotel in Altamonte Springs, Florida. Our daughter was graduating from Full Sail University and your hotel made things so much easier. The room was comfortable , the breakfast was WONDERFUL, and the customer service representative Florance was outstanding . Thank you for your service. We will definitely be coming back to your hotel. Tina Olds Room 525. 

Ashley M 

on BBB

3 years ago

Embassy Suites in Duluth, GA I wanted to rent out a ballroom for my daughters graduation. My communication was with Sales Manager Melvin who WAS cool in the beginning. I informed him and the General Manager I didn't wanna use the hotel food (I had my own chef). Melvin told me ok but it'll might be a fee. Once they put the numbers in my agreement they were not happy with how much money they were losing. They informed me in the beginning that I can use my Chef but once they noticed how much money they were losing they tried to... read more