Hilton Baltimore BWI Airport

ROB S. 

on BBB

7 years ago

Frustration beyond belief!!! I was attending The Las Madrinas Ball (a fundraiser for Children's Hospital LA) at the Beverly Hills Hilton. The Beverly Hilton is one of the nicest hotels with the best brand in LA. The valet (who is an employee of the Hilton) while parking my car was involved in a hit & run accident. At the end of the event when I picked up my car the valet apologized and said the Hilton would handle the repair. Knowing the Hilton brand, quality, INTEGRITY and high level of service they provide I didn't freak o... read more

Miserable 

on BBB

7 years ago

My sole purpose for staying at Hilton Hotel Properties is their commitment to "Hospitality." A belief I think is held by Mr. Gareth Fox, Christopher Nassetta, and Mr. Witter. No evacuation plan, retaliation if you call Hilton Guest/Customer services, female supervisors who try to bully guests, untruthful staff. I am disabled and I gladly work and travel on business. I checked in at the Embassy Suites by Hilton in Ontario, California on November 11, 2017 and due to check out on Dec 11, 2017. On Dec 3, 2017 approximately 10:45... read more

Latasha W 

on BBB

7 years ago

I stayed at this hotel 10.14.2017. We requested a late check out.. only to receive a call to our hotel room stating there was no record of the request. I explained that arrangements were made with the hotels front desk clerk. The manager on duty, Angelica, went on to explain how arrangements are logged instead of apologizing for the mistake. I was made to feel like the error was on my part. After giving Angelica the name of the employee that registered the late check, she says.. We will allow the late check this one time. St... read more

bob r. 

on BBB

8 years ago

They are sending me spam emails and not honoring my requests to be unsubscribed. When I googled, I found many others are having the same problem. 

asad n. 

on BBB

8 years ago

I recently stayed at Hampton inn Fremont CA. This hotel management engages in racial and ethnic discrimination against hotel guests from minority backgrounds. If you bring these racial/ethnic discriminatary issues to hotel management notice they refuse to acknowledge it and take any remediation step to fix. It seems this hotel administration seriously believe in racial and ethnic profiling of hotel guests and providing services based on that criteria. 

Melanie L. 

on BBB

8 years ago

The hotel itself is nice. However the way they conduct business is not ok. I booked 3 nights with them through Priceline. The first night we were there I was charged $345, the second night $29. When asked about these charges the front desk person assured me they would be refunded. We checked out Monday then the next day (almost 24 hrs after check out) I was charged another $212. I immediately called the hotel and asked for an explanation and was told they hadn't received the money from Priceline. Ok well mistakes happen. I h... read more

Thomas Ashworth 

on BBB

8 years ago

Worst hotel ever. Worst experience ever. I reserved room 813 at the homewood suites 1314 Cuming Omaha Nebraska a week in advance to watch to fireworks on July 1st 2017. My family came from out of town. I called the June 30th to confirm my room 813. Called July 1st, to see if my room 813 was ready for check in. Sorry we gave the room to some else. Ruined my families July 4th. Employees don't care -- oh that's to bad. Sorry about that???? What??? Called Hilton Corporate -- Sorry to hear that-- they don't care????? My families ... read more

HESHAM T. 

on BBB

8 years ago

A reputable hotel is one with the most experienced staff, especially in situations where the safety and integrity of a guest are at stake. Higher-rank authorities of Casa Marina Resort in Key West, Florida are clueless! In three separate occasions in the past, managers there totally failed to act when needed. In our last visit to the resort in March 2017, one of the hotel security guards physically attacked my son who was fishing off a pier that belongs to the hotel as always. It seemed that the incompetent guard was new on ... read more

Denis D 

on BBB

8 years ago

I had a reservation at Hilton Garden Inn, Seattle Downtown WA May 30 - June 1st(2 nights). Due to flight difficulties and eventual cancellation, i needed to cancel this reservation. I do realize that you have a 24 hour cancellation policy, but what should I do when such issues arise (that i can't control). As a frequent traveler, these type of situations happen to me a few times a year and I never have an issue of cancelling a hotel reservation but this time was different. I called hotel around 7:30 am or so. The lady who pi... read more