Hilton Baltimore BWI Airport

Wendy J 

on BBB

3 years ago

I stayed at the Hilton Garden Inn in Jackson Mississippi on April 15 through the 16th for a wedding. When I arrived on 15 April I asked to be moved to another room that had two queen beds, that was not an issue. When I moved to the second room the air conditioner was broken in the room and it was 80° the entire night. The maintenance man came up and was unable to fix our unit but was able to provide a box fan for the night. He later told me that the room should not have been rented out because it’s on a list of do not occupy... read more

Mark S 

on BBB

3 years ago

I booked an overnight reservation through Hilton Garden Inn at 3320 S 9th Street, Salina, Kansas. It was a quick overnight stop to somewhere else. The room listed for $ 139.00. The city and luxury taxes were about 20%. I expected a $ 168.00 charge. I processed it, and it charged me $ 212.39. I called to find out my options, and they said it is non refundable. The $ 45.00 is hotel and service charges. Not five minutes after I was charged $ 45.00 more than was web site advertised, I couldn't cancel to find another room at a mo... read more

Allysia B 

on BBB

3 years ago

If I could give zero stars I would. The hotel unlawfully evicted me for a week stay due to a reservation error. I stayed at this hotel for 6 months due to being assigned to the area. I am an electronic engineer for the hospitals around California and neighboring states. One day was supposed to be canceled from a 6 day stay. The whole reservation was canceled in error and all of my belongings were removed from the room and disrespectfully placed in the office of the hotel on the floor. This happened day one after I had checke... read more

Devan J. 

on BBB

3 years ago

My husband and I booked a 3 night stay in a king size room at Hilton Richardson through a third party site. As most people nowadays do. I'm a hilton Honors member but was getting a better deal elsewhere. When we checked in, the concierge told us they had no King rooms and that because we booked on a site outside of Hilton itself that the rooms were on first come first serve basis. Now, if we had many guests in our reservation and they didn't have availability to accommodate us, they would have simply said that it was not the... read more

Vicki D 

on BBB

3 years ago

On 4-8-22 my extended family visited Cary, North Carolina. We stayed at the Hilton Garden Inn Raleigh-Cary to attend a funeral on 4-9-22. The Front Desk Supervisor facilitated the check-in for my reservations. He announced that my payment was declined. I reviewed my online banking to verify the full payment transactions. I showed the evidence to the Front Desk Supervisor and my family members. He was not accepting the proof. I asked to speak with a manager. The Front Desk Supervisor left the counter. He returned and said man... read more

Eric G. 

on BBB

3 years ago

I had a reservation for Homewood Suites by Hilton Dallas-Park Central Area for April 9-11, 2022. Upon arrival the front desk employee told me that the hotel was fully booked and that reservations don’t hold the room but only paying for the room ahead of time does. I was suddenly stranded with my family after flying across country and scrambling to find accommodation the same evening. The options were limited obviously. Their manager Olga was trying to sweep it under the rug. This corporation should be fined for doing this to... read more

Ro F 

on BBB

3 years ago

I stayed at Doubletree by Hilton in Skokie IL. I was treated terribly and disrespectfully by the front desk staff. They are the rudest. They are an older staff you would think they had morals or would be courteous. Bitter mad sad staff. 

HR Z 

on BBB

3 years ago

Incident was at Hilton Garden Inn-Augusta, GA FIne Front Desk Staff-perhaps inexperienced handling guest requests such as splitting billing portfolios or following up on a fume reporting incident requiring access into a guest room. I would have given this location a three or four star-what earned a 1 star was how their new manager handled a Hilton Honor guest complaint-unfortunately, this manager avoided me from the onset; her staff had my contact information before checkout and assured me she would be on duty during my fami... read more

Asraa A. 

on BBB

3 years ago

I stayed at the Hilton Resort From March 3rd to March 6th at the Hilton Vallarta Riviera all inclusive resort with 3 other girls and our experience was not pleasant at all. I have explained how a series of unpleasant and disappointing events started. 1- Trash Can - For the first two nights we had no trash can in our room after asking for one multiple times. As part of any hotel service or resort service, the cleaning crew needs to check these details in the room. 2- Locked outside the room On March 4th we were locked out in ... read more