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Hilton Baltimore BWI Airport
- Hotels
- Linthicum, MD
About this business
Specialties Minutes from Baltimore Airport, the Hilton Baltimore BWI Airport hotel is an energy-efficient, updated hotel not far from Baltimore Harbor. Enjoy complimentary shuttle service within a three mile radius, including to BWI Airport, light rail, and Amtrak. Guests can relax in our whirlpool and indoor pool, or work out at our fully-equipped fitness center. Guest rooms and suites offer WiFi access to prepare for your meeting or relax in front of the flat screen TV. Our on-site restaurant, Acqua, offers contemporary Ch... read more
Location details
1739 W Nursery Rd, Linthicum, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible hotel. Stayed at embassy suites Phoenix airport with multiple families. Several of us woke up with bed bug bites and some even caught video of bed bugs crawling on their pillow at night. Hotel was dirty and excrement from the bugs were on the mattresses. Despite this, hotel didn’t find an actual “live bedbug” during their own search of a few rooms. Because of that, they denied having them. They allowed us to check out early but didn’t refund anyone for the stay despite how terrible it was. Now, back home, am spendin... read more
Business response:
Dear Ms. Anderson, I am responding on behalf of the Hilton Executive Office in relation to the Better Business Bureau review you submitted regarding your concerns with the possible presence of bed bugs during your recent stay at the Embassy Suites Phoenix Airport. Thank you for allowing us the opportunity to address your concerns. Please let me begin by saying that I can certainly understand your concern when noticing markings that you may have observed as a reaction from an encounter with an insect while staying at the ab... read more
First of all, I would like to express my dissatisfaction of my recent stay at the Hilton Hawaiian Village Waikiki Beach Resort (12/28/19). Me, my husband, two kids (7y and 1y) and two of our friends. The customer service was horrible. They gave us our room keys around 9:30/10:00pm, check in time was 3:00pm. The trip was booked 6 month ago. Their explanation was that they are cleaning the rooms. We had two rooms; one for me, my husband and kids and the other one for our friends. My kids were so tired that one of them was blee... read more
Business response:
Dear Mrs. Isayan, I am responding on behalf of the Hilton Executive Office regarding your family's disappointing experience at the Hilton Hawaiian Village Waikiki Beach Resort. Thank you for allowing us the opportunity to assist. After reviewing the Better Business Bureau review you submitted, I can certainly understand your concerns. I would like to express how sorry I am for the poor level of service you received. It is our goal to provide only the highest level of customer service for our valued guests, and we deeply re... read more
My family and I checked in on September 1st 2019 to spend one night for first time and was told I could stay in the room because we had balloons. I then immediately checked out and left and called my credit card to dispute the charge. After I left my daughter had stomach pain which resulted in emergency surgery. My credit card company contacted the Double tree and they said I spent the night when I was in the hospital with my daughter. I contacted the hotel and they took me in a back and fort for 2 weeks until I said I was c... read more
Business response:
Dear Ms. Aqui, I am responding on behalf of the Hilton Executive Office regarding the challenges you encountered with theDoubleTree Suites Philadelphia West. Thank you for allowing us the opportunity to address your concerns. I attempted to reach you by phone and left you a voice message. I am sorry to have missed you. After reviewing your concerns, I can certainly understand your disappointment. I would like to express my sincere apologies for falling short of our commitment to extend a rewarding experience. We are please... read more
I called trying to re-access my Hilton Honors account. Apparently they need all this email to verify your account rather than simply sending a link to your "verified" email account already on file. It is a hotel rewards program! Why act like it's life insurance... Will not be staying at a Hilton property after the struggles of trying to access my account.
Business response:
Dear Ms. Farrar, I am responding on behalf of the Hilton Executive Office regarding the challenges you experienced when attempting to access your Hilton Honors account.Thank you for allowing us the opportunity to address your concerns. I would like to offer our apologies for the frustration this mattercaused you.As Hilton takes information security very seriously, and we are committed to safeguarding ourHilton Honors members' personal information, we have added additional verification to prevent any misuse of our members' ... read more
TERRIBLE CUSTOMER SERVICE FROM DIAMOND DESK AFTER HAVING 2.5 MILLION HH POINTS STOLEN THEREFORE RUINING CHRISTMAS
Business response:
Dear Mr. Hudgins, I am responding on behalf of the Hilton Executive Office regarding the challenges you encountered when contacting Diamond Special Services. Thank you for allowing us the opportunity to assist with your concerns. I would like to offer our sincerest apologies for the disappointment and inconvenience you experienced. This is certainly not the level of service we expect our members and guests to receive, especially our most valued and loyal Diamond members. I see that you reported the suspicious account acti... read more
If I could give 0 stars I would! I Just received a $125.00 pet fee that I was unaware of. I came in on business the night of 12/7. Previously I made a reservation over the phone with Hilton. I was very explicit that I wanted a pet friendly establishment. I was unaware of any charge and nor was I told about one. I was quoted my corporate rate and accepted. I have a Small 15 pound hypoallergenic dog, that my family and I brought that was crates until we took him outside to potty. Fast forward to check out; I received a email w... read more
Business response:
Dear Mr. B******, Thank you for sharing your feedback regarding the challenges you encountered during your recent stay at the Embassy Suites Greenville Golf Resort & Conference Center. I would like to express my sincere apologies for falling short of our commitment to extend a rewarding experience. I am pleased to find that my colleague with the Hilton Executive Office has been in touch with you and a refund of the pet fee has been issued. Please be assured your concerns have been shared with the appropriate parties for inte... read more
This hotel charged my card 4 times for a 2 night stay. They told me my reservation was cancelled mistakenly, made me reserve again at a higher rate and then charged me for both reservations. Management was very rude when attempting to straighten this out. I have emailed the assistant general manager and the general manager to no avail. Do not reserve a room at this location or you will be taken for a ride.
Business response:
Dear Ms. Pounds, I am responding on behalf of the Hilton Executive Office regarding your billing and service concerns with the Hilton Garden Inn New Orleans Airport. Thank you for allowing us the opportunity to assist you. I attempted to reach you by phone and left you a voice message. I am sorry to have missed you. After reviewing your concerns, I can certainly understand your frustration. Please accept our sincerest apologies for the inconvenience this matter has caused you. I have reached out to the hotel's Management T... read more
I am first of all appalled at seeing that the Hampton Inn & Suites 60 Wasden Road, Hope Hull, AL 36043 has an A+ rating at this location!!!! I would like to first of all start of by stating that this location ruined our (my husband and I) Thanksgiving Day holiday. We checked in on Wednesday night and the room (319) was dirty with French fries and crayons on the floor. My husband went downstairs to inform the night desk clerk who agreed to move us to a “clean” room 322. We sleep for the night, and awaken to a knock at the doo... read more
Business response:
Dear Mrs. J******, I am responding on behalf of the Hilton Executive Office regarding the Better Business Bureau review you submitted detailing the challenges you experienced with the Hampton Inn Montgomery-South-Airport. Thank you for allowing us the opportunity to assist you. After reviewing your concerns, I can certainly understand your dismay and frustration. I would like to express my sincere apologies for falling short of our commitment to extend a rewarding experience. May I please ask that you provide me with your ph... read more
I really don't want to give any stars! I arrived late last night, so I was exhausted. Handed my voucher for a free night's stay to Fred (he is not part of my complaint). He did not have experience with vouchers, just so happens that there was another employee here to help Fred. Well, woke up this morning to find out that $153.76 was charged to my card!!! What in the world???? Needless to say, I'm very upset!! Too much to put here, suffice it to say that the customer service stinks (to put it mildly)!! Funny how I was told a ... read more
Business response:
Dear Ms. A*******, I am responding on behalf of the Hilton Executive Office regarding the billing and service challenges you encountered during your stay at the Home2 Suites Dallas North Park. Thank you for allowing us the opportunity to assist you. I attempted to reach you by phone and left you a voice message. I am sorry to have missed you. After reviewing your concerns, I can certainly understand your disappointment and frustration. Your expectations were not met and I offer our sincerest apologies for your experience. I ... read more
Frequently asked questions about Hilton Baltimore BWI Airport
How is Hilton Baltimore BWI Airport rated?
Hilton Baltimore BWI Airport has a 4.1 star rating with 2,832 reviews.
When is Hilton Baltimore BWI Airport open?
Hilton Baltimore BWI Airport is closed now. It will open tomorrow at 9:00 a.m.
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