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Hilton Baltimore BWI Airport
- Hotels
- Linthicum, MD
About this business
Specialties Minutes from Baltimore Airport, the Hilton Baltimore BWI Airport hotel is an energy-efficient, updated hotel not far from Baltimore Harbor. Enjoy complimentary shuttle service within a three mile radius, including to BWI Airport, light rail, and Amtrak. Guests can relax in our whirlpool and indoor pool, or work out at our fully-equipped fitness center. Guest rooms and suites offer WiFi access to prepare for your meeting or relax in front of the flat screen TV. Our on-site restaurant, Acqua, offers contemporary Ch... read more
Location details
1739 W Nursery Rd, Linthicum, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On April 27, 2020, I noticed that a charge had been placed on my credit card account for $148.89 from Embassy Suites 2800 American Boulevard West, Bloomington, MN 55431 . I cancelled the reservation for April 26-April 29, 2020 on March 25, 2020. I called to inform the representative of the issue on the night of May 1, 2020. She was polite and said that the supervisor would be in touch with me and asked for me to send a copy of the charges. The morning of May 2, 2020, C., Front desk supervisor sends an email, addressing me by... read more
Business response:
Dear Ms. S*********, Thank you for your response. Please be advised that my response is in relation to the Better Business Bureau review you have submitted, as well. I am very sorry for your continued disappointment regarding this matter. After a thorough review, no errors were found on our end in relation to the booking of Mr. Wright's reservation or the charge to your card by the hotel for his no-show fee. Our reservations office was contacted by phone on 3/3/20 and your card was provided for the booking for Mr. Wright. We... read more
I made a reservation for the Hilton Hawaiian Village for May 1-7. Due to COVID-19 I received a communication stating that they would not be able to honor the reservation. Completely understandable. We are all having to make adjustments. My problem, however, is that I never received any kind of communication verifying I would be receiving a refund. Just to confirm this I sent an email on 4/27/2020. On 4/28/2020 I received communication back that my refund would not be processed until or after 5/21/2020 when the hotel opens. T... read more
Business response:
Dear Mr. Wyrick, I am responding on behalf of the Hilton Executive Office to the Better Business Bureau review you submitted regarding the challenges you have encountered with your refund for your canceled reservation at the Hilton Hawaiian Village Waikiki Beach Resort. Thank you for allowing us the opportunity to address your concerns. Please accept our sincere apologies for falling short of our commitment to extend a rewarding experience. I can certainly understand your frustration. I am pleased to see a representative f... read more
The worst stay ever. No amenities. Worst customer service. Will never stay in another Hilton honors ever again
Business response:
Dear Ms. E****, I am contacting you on behalf of the Hilton Executive Office regarding the Better Business Bureau review you submitted concerning a stay at one of our hotels. I would like to express my sincere apologies for falling short of our commitment to extend a rewarding experience. So that I may assist with addressing your concerns, I ask that you please respond with the full name and location of the hotel at which you stayed, the first and last name registered to the room (if not Jacquelyn E****), the dates of your s... read more
I stayed at the Doubletree hotel in Largo, Md for about 2 weeks and have a MAJOR problem with the front desk manager charging me incidental fees and placing my incidental fees on someone else's card. She assured me that my monies will be placed on the correct card and have shown how incompetant she is. Its not a game when you mess up someone's money I've pissed she still did not fix the problem!? - so I called and spoke to their acting General manager Melanie who stated she will fix the problem that Tamika the front desk emp... read more
I have never written a letter to the BBB, but I felt it was my responsibility to share my experience with the Hilton Garden Inn Hotel - MIDTOWN in Phoenix, Arizona. Here's my problem- 1) I was bringing 7 teachers to a conference in Phoenix, AZ from Sacramento. 2) I called ahead of time to speak to the manager to guarantee that he had received our check from our school district. I noted that we are educators and don't have an extra $800 in our bank accounts for rooms at the end of the month. 3) As we were going to dinner on 1... read more
My son had a school convention nearby. Unfortunately, he contracted influenza A. I called to try to cancel my reservation, due to influenza being considered epidemic level by the CDC. The staff was “unable” to cancel my reservation and I was told that they would rather that I bring my son than cancel my reservation. If you are staying there in the near future, keep your fingers crossed that the sanitation is on point. The manager was rude. I understand policies, but I find it very hard to believe that there is no wiggle room... read more
Business response:
Dear Ms. Russell, I am responding on behalf of the Hilton Executive Office regarding your disappointing experience when attempting to cancel your reservation due to your son's illness. Thank you for allowing us the opportunity to address your concerns. After reviewing the Better Business Bureau review you submitted, I can certainly understand your concern and disappointment. I would like to express how sorry I am for the manner in which this matter was handled. We do recognize that our guests may find themselves in situati... read more
Thieves. They offered no parking so I paid over $100 for parking at the parking lot they partnered with. After I checked out I checked my glove department for money I left hidden in my glove department and that’s when I noticed someone had went through my glove department and found a large amount of money I left in there hidden for a business transaction. When I called I spoke with the manager Edwin was told I am a liar, he wasn’t gonna be held responsible for the money, and this is the fifth time this has happened. I am a U... read more
Business response:
Dear Mr. Totten, I am reaching out to you on behalf of the Hilton Executive Office in response to the Better Business Bureau review you submitted regarding the challenges you encountered with the parking vendor during your stay at one of our hotels. I deeply regret to learn of your missing property and offer our sincerest apologies for your overall experience. So that I may look further into the matter, I will require further details. May I ask that you please respond with the full name and location of the hotel in which y... read more
The hotel is staffed with people of bad character. The internet is poor at best. Don't ask for help with the internet because they will not help you. My experience there was horrific to say the least. The night desk clerk is a total jerk with a vulgar mouth. The hotel management is of like mind. They just don't care about their customers. They are unsophisticated, small town yokels but not the friendly kind. More like angry, frustrated hillbillies. The local police are like something out a bad movie. They are abusive bullies... read more
Business response:
Dear Mr. B*****, I am responding on behalf of the Hilton Executive Office concerning the Better Business Bureau review you submitted regarding the challenges you encountered during your recent stay at the Hampton Inn Columbus/Taylorsville/Edinburgh. Thank you for taking my call and allowing us the opportunity to address your concerns. It was a pleasure to speak with you. Once again, I would like to express my sincere apologies for falling short of our commitment to extend a rewarding experience. It is our goal to provide onl... read more
On January 8, 2020, my wife and I visited Las Vegas on a promotional offer to learn about the Hilton Grand Vacation Ownership. Upon that visit we agreed to purchase the VIP Membership package to explore the “test trial” of what it is like to be an owner of Hilton Grand Vacation. Prior to making this purchase we sat with our VIP Counselor, Elisa L******* and our Vacation Counselor, Desiree M***** who were pleasant with us in their explanations. One of my largest concerns that they very confidently addressed with us was how to... read more
Business response:
Dear Mr. Allen, I am responding on behalf of the Hilton Executive Office regarding the challenges you have reported relating to the package you purchased through Hilton Grand Vacations. Thank you for sharing your concerns with us via the Better Business Bureau review you submitted. After reviewing your concerns, I can surely understand your disappointment and frustration. It is clear your expectations have not been met and I offer our sincerest apologies for your experience. As Hilton Grand Vacations is a separate company ... read more
Frequently asked questions about Hilton Baltimore BWI Airport
How is Hilton Baltimore BWI Airport rated?
Hilton Baltimore BWI Airport has a 4.1 star rating with 2,837 reviews.
When is Hilton Baltimore BWI Airport open?
Hilton Baltimore BWI Airport is closed now. It will open tomorrow at 9:00 a.m.
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