Hilton Baltimore BWI Airport

Tenita 

on BBB

8 years ago

Concerns about the Hilton Garden Inn Detroit-Southfield I booked the Hilton Garden Inn Detroit-Southfield on January 30, 2017 for an event May 20, 2017. At the time, I worked with Patty Drew as the sales and events manager. One week before my event I received a phone call that Patty was no longer with the company and that Valerie Wiese would take over my event. When I booked my event, I was told my hotel room would be complimentary once my guests booked at least 10 hotel rooms. Valerie, could find no proof of that in the con... read more

tonya w 

on BBB

8 years ago

Inaccurate information was provided, simply to sell me a Hilton Grand Vacation package on April 12, 2017, by a representative named Efrain. I was offered a 4 day 3 night trip to Orlando for $399. The package included a free cruise as well. I was very specific with my questions. We focused on one particular property. I asked what type of room we would be staying in. He stated that it was a standard room. I asked if we could upgrade to a suite at that property. He said yes and explained that I would have to pay a $50 fee for t... read more

Yvonne H. 

on BBB

8 years ago

This business was nice on the outside and I thought that since it was by the Hilton I would definitely get my money's worth on the price I paid which was the most I ever paid for a hotel, I was VERY disappointed with this room it had stains on the floor, a stained couch bed that was hard to pull out, broken stove with one working isle that you had to wiggle at times to keep it working which was a pain. The tub drained out very slow,the dishwasher stopped working. This was suppose to be the perfect trip, my mother in law neve... read more

SAABREEN A. 

on BBB

8 years ago

I still have not received a response in regards to the way I was treated at your property. I've been sending emails and getting no response. I was doing happy hour and my daughter was eating and we were told to leave because there was no outside food allowed, we didn't question it, we started packing up. We didn't see the sign because it was facing away from where we were seated. While we were packing the waiter brought security to escort us.. Why?We were complying with the initial request. Maybe an hour or so later I come d... read more

Kerry G. 

on BBB

8 years ago

Stayed over the weekend for my son's hockey tournament. After I paid in full $451.52 Hampton Inn charged my credit card $519.25 and then ,my debit card $519.25. The first person I spoke with cleared up my extra credit card charge no problem. I called back once I realized they had also charged my debit card and no manager could help me until the following week so I was out of luck. How nice and professional. The hotel itself was wonderful, clean, modern, but after my funds being held on top of paying our bill we couldn't affo... read more