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Hilton Baltimore BWI Airport
- Hotels
- Linthicum, MD
About this business
Specialties Minutes from Baltimore Airport, the Hilton Baltimore BWI Airport hotel is an energy-efficient, updated hotel not far from Baltimore Harbor. Enjoy complimentary shuttle service within a three mile radius, including to BWI Airport, light rail, and Amtrak. Guests can relax in our whirlpool and indoor pool, or work out at our fully-equipped fitness center. Guest rooms and suites offer WiFi access to prepare for your meeting or relax in front of the flat screen TV. Our on-site restaurant, Acqua, offers contemporary Ch... read more
Location details
1739 W Nursery Rd, Linthicum, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will never book here again my twins turned 13 and I wanted to let them and some friends play in some water and I was going to cook on the grill when I checked in I told the girl at the counter she didn't say anything but that the pool closes at 10 they already took 158 from me and was only suppose to take 125 I didn't trip I went to go get a burger and come back and some lady was in the lobby trying to get the other employees to say something to me when they wouldn't she pulled me to the side and asked me what was I doing ... read more
Business response:
Dear Ms. Sims, I am following up with you from the Hilton Executive Office regarding the challenges you encountered with the Home2 Suites Augusta. Thank you for taking my call this afternoon and allowing us the opportunity to address your concerns. It was a pleasure to speak with you. After reviewing and discussing your concerns, I can certainly understand your disappointment and frustration. Clearly, we have not met your expectations and I offer our sincerest apologies for your family's overall experience. While your accoun... read more
**** S Roosevelt Blvd, Key West, FL 33040 We were ripped off!! Management said we would get a refund but never issued a penny back!
Business response:
Dear Dayton Arce, I am responding on behalf of the Hilton Executive Office regarding your Better Business Bureau review in relation to the challenges you encountered with one of our hotels in Key West, FL. Thank you for allowing us the opportunity to assist you. I am terribly sorry for your inconvenience and frustration you are experiencing. Due to the limited information provided in your review, I was unable to locate a reservation/stay. I searched the DoubleTree Grand Key Resort and the Hilton Garden Inn Key West/The Key... read more
ONE BAD STAY AFTER ANOTHER. IF YOU CAN BYPASS THIS LOCATION ALTOGETHER PLEASE DO SO. I stayed here the first time last year and had a maintenance issue with the tub. It was then forwarded to the general manager who made a reasonable effort to reach out to me. After speaking with her about the issue I was appeased with a certificate to stay again. Almost a year later, I called the general manager to advise I am ready to use my certificate for my complimentary stay by leaving a detailed voicemail message. The general manager c... read more
Business response:
Dear Ms. McCann, I am responding on behalf of the Hilton Executive Office regarding your Better Business Bureau review in relation to the challenges you encountered with the Hilton Garden Inn Chesapeake/Suffolk. Thank you for allowing us the opportunity to assist you. I attempted to reach you by phone and left you a voice message. I am sorry to have missed you. After reviewing your concerns, I can certainly understand your disappointment and frustration. Clearly, we have not met your expectations and I offer our sincerest ... read more
I am a Alabama state employee and booked a room for a meeting at the Hyundai plant. The state cancelled our meeting and since I booked a low rate guarnteed the hotel charged me a cancellation fee and would not credit me the room rate for the rescheduled room 2 weeks later. I contacted member reward line and hotel with no satisfactory answer. I’m not asking for a refund just a reschedule. Seems like good customer service would have given me that. I will make sure to tell all state employees not to book at Hampton Inn in Hope ... read more
Business response:
Dear Ms. Meyers, I am responding on behalf of the Hilton Executive Office regarding your Better Business Bureau review in relation to the late cancel fee you were charged by the Hampton Inn Montgomery-South-Airport. Thank you for allowing us the opportunity to address your concerns. I attempted to reach you by phone and left you a voice message. I am sorry to have missed you. After reviewing your concerns, I can certainly understand your disappointment. Clearly, we have not met your expectations and I offer our sincerest apo... read more
I’m a diamond member and have had less than stellar experiences with Hilton. The most recent incident involved a hotel stay in which they double booked my room. Luckily, I was still dressed in work attire because a gentleman walked into my room with his key. Needless to say, that was a terrifying experience as a female traveling alone and to make things worse, the person at the front desk was less than concerned. No apology and I had to initiate making sure the room change took place. This was bad enough but I travel frequen... read more
Business response:
Dear Ms. Dry, I am responding on behalf of the Hilton Executive Office regarding your Better Business Bureau review in relation to your concerns with your Milestone Bonus earnings. I attempted to reach you by phone and left you a voice message. I am sorry to have missed you. I would like to express my sincere apologies for falling short of our commitment to extend a rewarding experience to you. While we have previously experienced challenges with Milestone Bonuses crediting to accounts, we should not assume that is the cur... read more
Always love going to the Embassy Suites, my grandmother use take us here as a "girl's camping trip" when I was a little girl. I recently stayed here earlier this month for my birthday...eh it was ok. As well as earlier this year, nothing special, the breakfast isn't any better...and the upgrades need to continue throughout the rest of the place. But the reason why I am sharing my review today is simply just 2 days ago I had contacted this location to make a reservation in hopes of checking in within the next 15 minutes (I wa... read more
Business response:
Dear Ms. Car, I am responding on behalf of the Hilton Executive Office regarding your Better Business Review detailing the challenges you encountered when reserving a stay at the Embassy Suites Milpitas / Silicon Valley. Thank you for allowing us the opportunity to address your concerns. After reviewing the details of your concerns, I can certainly understand your disappointment and frustration. Clearly, we have not met your expectations and I offer our sincerest apologies for your overall experience. I am unable to locate... read more
Very dissatisfied with there service to its Members. Everything is a struggle when we are traveling for business. It’s stressful enough without the additional hassle.
Business response:
Dear Ms. K******, I am responding on behalf of the Hilton Executive Office regarding your Better Business Bureau review.Thank you for allowing us the opportunity to address your concerns. I am very sorry to learn of your disappointment with our services. It appears you may have experienced some challenges when traveling as a Hilton Honors member; however, I was unable to locate an Honors account with your name and email address. May I ask that you please respond with further details in relation to your grievances so that I m... read more
Do not stay at this hotel or give them credit card information. They charged me a cancellation fee after telling me they would not charge me a cancellation fee. I cancelled ahead of time. I would not have cancelled if I had known they would charge me $158. They lied to me several times over the phone. They told me that I booked through a third party , so there was nothing they could do. I did not. I booked directly through their own website. Then they told me I cancelled at 2:45 am in the morning. I have NEVER called any bus... read more
Business response:
Dear Ms. Burns, I am responding on behalf of the Hilton Executive Office regarding your Better Business Bureau review in relation to the billing and service challenges you have encountered with one of our hotels. Thank you for allowing us the opportunity to assist you. I attempted to reach you by phone and left you a voice message. I am sorry to have missed you. After reviewing your concerns, I can certainly understand your disappointment and frustration. Clearly, we have not met your expectations and I offer our sincerest... read more
Very disappointed with the property and the response of the staff at Union Station Hotel, Curio Collection by Hilton, St. Louis Mo. We (me and my 3 boys) had traveled 6 hours by car to St. Louis for my son's football games and my son's birthday. This was our first time visiting St. Louis and wanted to experience the Union Station Hotel downtown. *when we checked in right at 4:00pm, the front desk employee was as enthused to be there as a wet mop. She provided no information about the hotel or amenities. She did not ask if I ... read more
Business response:
Dear Mrs. Taylor, I am following up with you on behalf of the Hilton Executive Office regarding the review you submitted through the Better Business Bureau in relation to your recent stay at the Curio St. Louis Union Station Hotel. Thank you again for taking my call and allowing us the opportunity to address your concerns. It was a pleasure to speak with you. After reviewing and discussing your concerns, I can certainly understand your disappointment and frustration. Clearly, we have not met your expectations and I offer o... read more
Frequently asked questions about Hilton Baltimore BWI Airport
How is Hilton Baltimore BWI Airport rated?
Hilton Baltimore BWI Airport has a 4.1 star rating with 2,832 reviews.
When is Hilton Baltimore BWI Airport open?
Hilton Baltimore BWI Airport is closed now. It will open on Monday at 9:00 a.m.
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