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Hilton Baltimore BWI Airport
- Hotels
- Linthicum, MD
About this business
Specialties Minutes from Baltimore Airport, the Hilton Baltimore BWI Airport hotel is an energy-efficient, updated hotel not far from Baltimore Harbor. Enjoy complimentary shuttle service within a three mile radius, including to BWI Airport, light rail, and Amtrak. Guests can relax in our whirlpool and indoor pool, or work out at our fully-equipped fitness center. Guest rooms and suites offer WiFi access to prepare for your meeting or relax in front of the flat screen TV. Our on-site restaurant, Acqua, offers contemporary Ch... read more
Location details
1739 W Nursery Rd, Linthicum, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My wife and I have stayed at Embassy Suites Atlanta Perimeter Center on our anniversary many times in the past 15 years. This trip is the last, as I made a reservation online using a credit card, for which they billed us for 2 nights 290.00 upon checking in. The problem now is that they also put a pending hold on my card for an additional 290.00. It has been 5 days since we checked out and those funds are still being held. Hilton Corporate online chat told me (I have transcript) that I used a debit card on the reservation, i... read more
Business response:
Dear Mr. A*****, I am reaching out from the Hilton Executive Office as follow up to our conversation this afternoon regarding the challenges you encountered with the Embassy Suites Atlanta Perimeter Center. Thank you for taking my call. It was a pleasure to speak with you. Once again, we are terribly sorry for the disappointing experience. I am pleased to know that the hotel's General Manager was able to offer his assistance and made it right for you. Please be assured your feedback has been shared with the appropriate parti... read more
I walked in to this establishment, when I could have went anywhere else! I just wanted to have a little fun with the kids. So we got a suite or so I thought. We ended up with a wheelchair room! I paid 174 for the room!!!! Room 218 That’s what I was quoted. Fred told me I would have complimentary breakfast, we didn’t. We were charged in full! I spoke with the lady at the front desk upon checkout, and she assured me she would fix the mistake. I knew it would be 182 for the included breakfast for myself my husband and our 3 chi... read more
Business response:
Dear Mrs. Moore, I am reaching out to you on behalf of the Hilton Executive Office with regards to the Better Business Bureau review you submitted detailing the challenges you encountered during your recent stay at the Hilton Garden Inn Merrillville. I attempted to reach you by phone and left you a voice message. I am sorry to have missed you. I would like to express my sincere apologies for falling short of our commitment to extend a rewarding experience to you and your family. This level of service certainly does not ali... read more
I stayed at the Hampton Inn & Suites by Hilton in Pine Bluff, AR. I was bitten by bed bugs. I reported it to Hilton Headquarters and received an apology. I requested a refund for my two nights stay in addition to requesting extermination of the hotel or at least room 423, which is where i stayed. They told me the hotel would be responsible for handling matters such as this. I had already emailed the manager with pictures of my bites, and shared that these bites were the worst burning itch I had ever experienced.The manager n... read more
Business response:
Dear Ms. Cottoms, I am following up with you on behalf of the Hilton Executive Office regarding the Better Business Bureau review you submitted detailing your concerns with the possible presence of bed bugs during your recent stay at the Hampton Inn & Suites Pine Bluff. Thank you for taking my call this morning and allowing us the opportunity to ensure your concerns are addressed. Please let me begin by saying that I can certainly understand your concern when noticing markings that you may have observed as a reaction from an... read more
We have enjoyed staying at Hilton properties for over 20 years, but gradually something has changed. It has crept up on us over the last few years and only until recently have we spent the time to uncover the scheme Hilton is now using in their pricing of the rooms. When we select the room we want at the lowest price offered, then try to use our AAA or AARP discount cards, they apply a higher room charge, then deduct the discount, so the room price is now higher than their discounted room price. Likewise, if we pick the lowe... read more
Business response:
Dear Mr. Barker, I am following up with you from the Hilton Executive Office regarding our discussion this afternoon in relation to your feedback on our pricing, cancellation requirements, and in-room amenities. Thank you for taking my call and allowing me the opportunity to address your concerns. It was a pleasure to speak with you. I would like to thank you once again for taking the time to provide your invaluable feedback. As, we appreciate you as a longtime loyal Honors member, and we take your concerns very seriously,... read more
I rented the nicest room I could buy for my honeymoon 3 months in advance. At the homewood suites by hilton in Richmond . The room was downgraded to the lowest room . The rate was kept the same as the high rate room . No explanation was ever given . I got a full refund after three hours talking back and forth with the hotel and corporate. Ruined first day of my honeymoon.
I stayed at the doubletree hotel on 7-30/31-19. I was bitten by something in the hotel room. Figured it was bedbugs as I have a string of 7 bites in a row on my arm. Happy to provide a picture. I provided that already to Pamela Mee at Travelers Insurance and the hotel manager. Report came back that there was no bed bugs, but something bit me on the arm in that pattern, which is tell-tale of bedbug bites. Maybe Spiders? Don't know. Never heard anything as follow-up. But Hilton corporate won't do a dammed thing. I contacted cu... read more
Business response:
Dear Mr. Drew, I am responding on behalf of the Hilton Executive Office regarding your Better Business Bureau review in relation to your concerns with the DoubleTree Guest Suites Atlanta / Galleria.Thank you for allowing us the opportunity to address your concerns. I attempted to reach you by phone and left you a voice message. I am sorry to have missed you. Please let me begin by saying that I can certainly understand your disappointment and frustration with how this matter has been handled. While it does appear the hotel's... read more
Never in all my years of working in hotels/resorts could I imagine a chain telling customers that their website showing incorrect information is not their fault. But that is exactly what Hilton does to try to get even more money from customers for their over priced rooms. The Honors program is laughable as they do not care at all about members. 3 hours I spent trying to explain to 3 different customer service reps that their website was showing a lower price than what they said it would be when I tried to make the reservatio... read more
This was a great stay until it wasn't!. I checked in Saturday, August 31st and checked out Monday, September 2nd. I was bit while sleeping, but downplayed it for a mosquito bite. When I arrived home to Mississippi late Monday evening. I began to itch and my feet turned red. I took a Benadryl and went to bed. At 3 am I was awoke from my sleep with a rash/hive like infestation on a few places on my body. My feet were so swollen I could barely put on shoes. I contacted a Hilton customer service and sent in pictures as asked. I ... read more
Business response:
Dear Ms. B********, I am responding on behalf of the Hilton Executive Office regarding your concerns with the Hampton Inn Houston-Near the Galleria. Thank you for allowing us the opportunity to address your concerns. I am pleased to find that you have been in contact with representatives from our Guest Assistance Team, as well as my colleague, Anitra L. regarding this matter. I offer our sincerest apologies for any inconvenience or frustration the handling of this matter has caused you. It is my understanding that in support... read more
I am very very disappointed in Hilton World Wide and its Hilton Honors program. Everything went wrong even before I got to use my reservation. I was supposed to be staying at Double Tree and it wasn't in a location that I wanted to be. I only found this out after I made my reservation for my 15th wedding anniversary next year. I looked online. So, I told them I wanted to cancel that reservation and they recommended Hilton Times Square on 42nd street. I made the reservation online, then I contacted the Hotel. At lease I thoug... read more
Business response:
Dear Mrs. George, I am following up from theHilton Executive Office regarding our discussion today in relation to the American Express offer you were quoted during a recent conversation with one ofour team members. Thank you for taking my call and allowing us the opportunity to address your concerns. It was a pleasure to speak with you. Once again, I would like to offer our apologies for any misunderstanding regarding this matter and any inconveniences you experienced when speaking with our team members. As mentioned in our ... read more
Frequently asked questions about Hilton Baltimore BWI Airport
How is Hilton Baltimore BWI Airport rated?
Hilton Baltimore BWI Airport has a 4.1 star rating with 2,832 reviews.
When is Hilton Baltimore BWI Airport open?
Hilton Baltimore BWI Airport is closed now. It will open on Monday at 9:00 a.m.
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