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Hilton Baltimore BWI Airport
- Hotels
- Linthicum, MD
About this business
Location details
1739 W Nursery Rd, Linthicum, MD, 21090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Imran did an amazing job replacing and refinishing my wood floors! My house was built in ****. We did a renovation that entailed combining a couple of bedrooms. Our existing floors were a bit of a patch-work (from prior owners) and also a little *********************. Imran completely removed them and replaced the boards with old floors from a different house. The new floors were in much better shape and blended in perfectly. Nothing more beautiful to me than the amber ****** of vintage maple floors that have had years to cu... read more
What is the point of Hilton overseeing franchises if they let them discriminate the way they do? Read up on this corporation guys, I’m a diamond member and was kicked out of a hotel after they locked me INSIDE my room. Hilton is wreckless and refuses to take responsibility for their hotels. They will lie, stall, cheat and probably a whole lot worst if they can get away with it. This behavior has to stop. I’ve been victimized by them not once, but twice.
If I could give a 0 star, I would. Hilton Garden Inn does not care about its customers. They cancelled not one, but two reservations I had made one month in advance for a family reunion. They left my sister and I high and dry close to midnight after traveling all day to get to Shreveport, LA. And the clerk at the check-in desk had the nerve to say he would not charge me for the cancellation! My sister and I had to scramble to find another place to stay, and hotels were practically full that week due to various events in town... read more
Business response:
Hi, Deborah: Thank you for sharing your concerns regarding the service and cleanliness challenges you encountered with the Hilton Garden Inn Shreveport. Please accept our apologies for the inconvenience and frustration you and your sister experienced during your family reunion stay. Our goal is to provide only the highest level of service and quality accommodations for our valued members and guests. We deeply regret we fell short of those expectations on this special occasion. We have shared your feedback with the appropri... read more
If I could rate this a 0 star, I would. I called the phone number provided on Google for the Hampton Inn suites and spoke to a women from their support center or “Central” to book my stay with my fiancé and my puppy for the weekend. I specifically chose this hotel because it is pet friendly and I was charged an extra $50 a night. We let our dog out in the morning for the bathroom then went to breakfast with my family. While at breakfast, I received a call from the police department stating we have to get our dog. We rushed o... read more
Business response:
This situation was extremely unfortunate and decisions like this are never taken lightly. The decision was made to remove the cause of the noise from the property, due to the severity of the noise. It was affecting multiple rooms on multiple floors. Our attempts to reach your cell phone were unsuccessful. We were forced to make a decision to ensure the continued comfort of our guests. We apologize that it came down to this and respect your frustration over the matter. Guests are responsible for the actions of their pets, sup... read more
They don’t like Transgender Women and VERY and I don’t .
Business response:
We have made several attempts to contact you by phone and email and have had no reply. If you would still like to address this matter, please send us an email at guest.correspondence@hilton.com or call us at 888 240 6152.
booked the hotel at Hillton Downton at *** ***** ******** ******* ***** ******** ** *****,. within 1 hour had to cancel the hotel due to uncertain reasons and i got fully charged for the hotel.like literally in 1 hour. how fair is that? do not treat customers like money making machine ,they work hard as well. you could have taken a small deposit like 100$ max and refunded rest of my $900 i paid. We work hard and you guys try scam us and rip us apart? is this how you want to sustain in the business with no customer loyalty an... read more
Business response:
Dear Harvinder, Thank you for sharing your concerns about the challenges you've encountered regarding your reservation at the Hilton Chicago. I've also sent you a direct email. I'm sorry for the inconvenience and frustration this matter has caused you. I located your reservation and found that you booked through a third-party company (Booking.com). The reservation was booked as non-refundable, and Booking.com charged you as that seems to have been their booking requirement. I spoke with the hotel on your behalf, and they can... read more
On July 21, 2022 I had a reservation at the Hampton Inn **** ***** **** ** ********** *h 45219. I had initially made the reservation March 2022 for the Cincinnati Music Festival. When I first made the reservation I was told the price was $453. In June I was told the price was $953. $400 more than I was quoted initially. I have all emails for proof as well. When I called the hotel, I was told a $250 hold would be placed on my card. Sunday when I checked out I was told I could pay by card or cash. I was never told that $1109 w... read more
Business response:
Dear Ms. W***********, I am writing with regard to your recent review on the Better Business Bureau’s review site. I am sorry to learn that your visit to Cincinnati did not go as anybody would have hoped. Three months (March to June) passed between when you first checked the price of a reservation and when you made one. It is not at all unusual for there to be wide variations across similar amounts of time. The price of hotel rooms change by the minute. Also, it is standard within the hospitality industry for hotels to requi... read more
Embassy Suites - Deerfield Beach- Management needs to be present and attend to guest. Guest are allowing non guest in and wreaking havoc. We had family reunion, I booked 7+ rooms. One of the rooms was Oceanfront but the view was of the wall of the condo next door. When I asked to be moved they said the said it had access view to the pool. They charged for Oceanview. I had another family member find bed bugs took picture and was moved to another room. When they checked the new room the tub was full of water from the previous ... read more
Business response:
Hi, Ms. G*******: I hope your week is off to a great start. We are pleased to learn that the hotel's Front Office Director reached out to you to address your concerns and offered Hilton Honors Points as a service gesture for your experience. I offer our apologies again for the inconvenience and frustration your family encountered. Please be assured we have captured this opportunity to broadly share your feedback as we continue to improve our overall guest experience. Thank you again for sharing your feedback with us, Ms. G**... read more
In April I acquired a credit card that was supposed to provide Hilton Gold status. Hilton has refused to honor the agreement with the credit card company and will authorize the status change. Originally Hilton tried to blame the credit card company for the problem but it turns out that was not the case.
Business response:
Dear Mr. Westberg, Please accept my apology for the delay you have experienced in having your Honors account upgraded to Gold tier. I understand the team at American Express is working to fix this from their side. (If you have not already done so, please contact Amex and tell them your Hilton Honors account number.) As a stopgap measure, I have upgraded your account to Gold tier through March 31, 2024, effective immediately. You can see the benefits of gold membership here: https://www.hilton.com/en/hilton-honors/member-bene... read more
Frequently asked questions about Hilton Baltimore BWI Airport
How is Hilton Baltimore BWI Airport rated?
Hilton Baltimore BWI Airport has a 4.1 star rating with 2,862 reviews.
When is Hilton Baltimore BWI Airport open?
Hilton Baltimore BWI Airport is closed now. It will open on Monday at 9:00 a.m.
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