This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Hilton Atlanta
- Hotels
- Atlanta, GA
About this business
Hilton Atlanta is conveniently located in the downtown area of Atlanta, Georgia. It is considered to be a premium hotel with contemporary amenities. With state of the art fitness center, tennis and basketball courts and swimming pools, it attracts visitors on vacation. It is also conveniently located to the international airport as well as the major tourist destinations in the city, making it a delight to stay at this hotel.
Location details
255 Courtland Street Northeast, Atlanta, GA, 30303, United States
Get directions
Mannnnnnn, even though the valley parking was unavailable due to maximum capacity the garage right next door was very convenient it was cheaper and right next door LOL the hotel was very busy but still accommodated us for what we had planned we stayed on the 27th floor the view was excellent... I plan on bringing my family back.
Loud air condition, bathroom is very small, internet is not free of charge (like in other Hilton Hotels). Good location.
Business response:
Hi Florian. Your feedback is extremely valuable to us as we strive to improve with each and every stay. It is our main priority is to be able to offer a well-maintained and comfortable atmosphere. Your feedback will be considered as we implement upgrades to our property.
Don't stay here. We have two more nights here. Switched rooms and both have been dirty. Some of the staff has made the experience worse.
Business response:
Hi Kimmer. We are sorry to hear that your recent experience at our property did not meet your expectations, nor our standards. Our Team strives for every guest to experience wonderful accommodations and stellar service throughout their stay. Our Housekeeping and Maintenance Teams work diligently to ensure every guest room is in tip-top shape. We do hope that you will consider staying with us again if your travels bring you back to Atlanta.
Remodeling/construction going on. Noisy during the day.
Business response:
Hi Art. Please accept our apologies for the noise caused by renovation construction. We are doing our best to maintain a comfortable atmosphere during our renovation and appreciate your patience.
The hotel is very nice. However, the toilet in our room did not flush without holding the handle for an extremely long time; the shower would scald and then freeze, we could not get a steady temperature. The restaurant service was entirely too slow. The construction was disturbing, especially the jack hammer. My frappucino from the on-site Starbucks was horrible. The staff was friendly and helpful except the night before I checked out. I requested the bill to be sent to my email and what time was check out. The person did no... read more
Room was extremely dusty like it hadn't been used in a while. I stayed in room 719 and was woken up at 5:30am from the sound of a generator. Rattled everything in the bathroom. It stopped once I reported it. Also, room was never serviced. No fresh towels or anything.
Business response:
Hi Wendy. Thank you for your feedback of your recent stay with us. We're sorry we didn't provide the quality of amenities and service you deserved. We are working with our maintenance and housekeeping Teams to ensure these issues are fixed. If you return to the area we hope you'll stay with us again.
I've never given a one star review for any company. We have voiced a noise complaint and no one here at Hilton Atlanta has acknowledged it. When the jackhammer outside your window is so loud the floor vibrates and you have to vacate the premises to escape the noise that is beyond their "renovations" disclaimer. Even on Saturday morning the jack hammer started at 7am. At least I get to make my five hour drive back home exhausted from lack of sleep. I've spent much of my life in customer service. This is not how it is done.
Business response:
Hi Ashley. We’re very sorry for the noise issue you encountered during your stay at our hotel. Your comfort and safety is our number one concern, and we appreciate that you brought this to our attention. Your review will help us correct similar issues in the future.
Stayed here for training. I'm usually restless when I travel, but I Slept like a baby in this place. Comfy bed and clean room.
Frequently asked questions about Hilton Atlanta
How is Hilton Atlanta rated?
Hilton Atlanta has a 3.9 star rating with 10,885 reviews.
When is Hilton Atlanta open?
Hilton Atlanta is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com