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Hilton Atlanta
- Hotels
- Atlanta, GA
About this business
Hilton Atlanta is conveniently located in the downtown area of Atlanta, Georgia. It is considered to be a premium hotel with contemporary amenities. With state of the art fitness center, tennis and basketball courts and swimming pools, it attracts visitors on vacation. It is also conveniently located to the international airport as well as the major tourist destinations in the city, making it a delight to stay at this hotel.
Location details
255 Courtland Street Northeast, Atlanta, GA, 30303, United States
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A very nice hotel. Close to everything you want to do up in Atlanta. Rooms are nice and clean. Service was fantastic. The only downside was the parking. Both valet and self parking was full. We had to park across the street.
Business response:
Hi Richard. Thank you for your comments. We are pleased to hear that you found our hotel to be up to your standards and that the location was convenient to everything you wanted to do in Atlanta. Please accept our apologies for issues you encountered with parking. We will share your comment with the company who manages our garage. We hope to see you again the next time your travels bring you to Atlanta!
Had a great experience overall only downside was valet was so slow bringing my car down but would definitely recommend this hotel.
Business response:
Hi Krystle. Thank you for your review! We are pleased to hear that you enjoyed your visit overall. We will share your comments with the company who manages our valet and parking facilities. We hope to see you again soon!
Not very clean, musty, no hot water- only luke warm, strange loud night time mechanical noises, couldn't check in for more than two hours due to computers being down, security risks-examples: husband's room card wouldn't let him out of parking, sat with angry people behind him for 15 minutes, even after pushing all the call buttons, homeless people begging for "something" outside of hotel when we stepped out, neither rooftop or trader Vic restaurant was open Sunday or Monday, and toilet flushing requires wiggling handle, etc... read more
Business response:
Hi Cyna. Thank you for taking the time to share your valuable feedback. The experiences you described are not characteristic of the level of service our team strive to provide and we apologize that your stay was unsatisfactory. Your feedback has been shared with our team and we hope to have the opportunity to exceed your expectations in the future.
So after we tried to check in our room and was told the computers were down and they couldn't issue us a key. I called customer service they issued us a key to a wrong room. THEN my wife walked in on a couple having sex. I asked to speak to the manager and was told by security that he was busy and couldn't speak with me. He was too busy������. Hilton Atlanta #poorcustomerservice #scaredmanager #worsthotelever
Business response:
Hi Chris. We are sorry for the unfortunate circumstances you encountered during your recent visit. Please feel free to send a direct message with a contact phone number or email if you'd like to speak to a manager directly. Again, we apologize for not meeting your expectations nor our standards.
It's fun having Easter here with my lovely daughter
Not bad but not great either. The food at Nicolai is DELICIOUS though.
The room and service was superb. It was conveniently located and an all around positive experience for me.
There is a mysterious $25 charge for "just in case of any parking incident" that they don't give back after check out. The clerk said it was to go against the $28 fee for the parking lot, and only have to paid the difference, but they charge the $28, plus the $25 !!! Toilets don't flush well !!!
Business response:
Hi Alfonso. Please accept our sincere apology. If you wish to speak with a manager directly, please send a direct message with a contact phone number or email address.
First off I was disappointed because a pool was advertised and their wasn't one when we arrived. Then the fee to park was $28 dollars a nite!! I'll be staying at the Marriott from now on when I come to downtown Atlanta. My family had to look at the people out the window at the Marriott have a good time at the pool �
Business response:
Hi Twon. Please accept our apologies for not meeting your expectations during your recent visit. Due to our renovation, we no longer have a pool. This amenity was removed from all relevant listings in November, so we apologize if there was a miscommunication prior to your arrival. In regards to parking, we will share your feedback with the management company who maintains our parking facilities. Thank you for your feedback.
Frequently asked questions about Hilton Atlanta
How is Hilton Atlanta rated?
Hilton Atlanta has a 3.9 star rating with 10,894 reviews.
When is Hilton Atlanta open?
Hilton Atlanta is open now. It is open 24/7.
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