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Hendrick Acura
- Car Dealers
- Charlotte, NC
About this business
Location details
6824 E Independence Blvd, Charlotte, NC, 28227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Towed my 2011 Acura ** to them June 5, 2024 to possibly get a new alternator. ***** called me June 6th to say mechanic said my engine is locked up. They can install an engine w/69k miles for $6600. I decline then he suggest selling it to one of the mechanics. He says considering all he has to put into it, $300. Again, I decline and have the ** towed to a friend's (backyard mechanic) house. I was going to sell it to him for $500. He calls me and says, "your engine is not locked up, the air compressor is". He had me go buy a n... read more
Business response:
On June 10, Jerd our Service Manager contacted you to apologize for the misdiagnosis. It was an honest mistake, not someone trying to take advantage of you. We have refunded your diagnostic fee. If you have further questions please reach out to me.
Towed my 2011 Acura ** to them June 5, 2024 to possibly get a new alternator. ***** called me June 6th to say mechanic said my engine is locked up. They can install an engine w/69k miles for $6600. I decline then he suggest selling it to one of the mechanics. He says considering all he has to put into it, $300. Again, I decline and have the ** towed to a friend's (backyard mechanic) house. I was going to sell it to him for $500. He calls me and says, "your engine is not locked up, the air compressor is". He had me go buy a n... read more
I've been experiencing customer service issues with the Chat and live personal - primarily in the parts department. I would not recommend this dealership for any purchasing or service related items.
Business response:
I spoke to the customer, and he stated that he doesn't like our AI chat, which is why he is not satisfied with our service. I asked if there was anything I could assist him with, but he said no.
1.Dealerships Not Trust Worthy, Tried to sell A LoJack device which the Car already had on it. 2. Finance manager Told me that I HAD TO BUY THE, 5 in 1 Combo Coverage Package when I could have bought the 3 in 1 Combo at a Lower price. 3. Dealerships wanted me to sign over my rebate with no compensation for me. 4. Finance Manager told me to apply for the return of my Gap Insurance after I refinanced my car; To later be told that Honda Financial would not be returning the $*** dollars I paid for my gap insurance. 5. Have calle... read more
I want to extend a heartfelt thank you to ***********************, the Business Manager at Acura of Melbourne. On Sunday, I had the pleasure of experiencing *****'s extraordinary service and genuine care while acquiring my new vehicle.After my interaction with the sales consultant, transitioning into ****** office was a seamless process. He expertly guided me through the paperwork, making the finalization of my purchase both smooth and efficient. ****** ability to understand and meet my expectations, while patiently clarifyi... read more
Business response:
Hello *************,Thank you so much for taking time to provide us with such an amazing review for your recent purchase at Acura of Melbourne.Your comments, in reference to ****************, reinforce our goal as a Team to always listen to our customers and do our very best to answer their questions and assist as needed. We are honored that you have described your overall visit with us as "exceptional"!Thank you again and have a great day!
Dishonest, disrespectful, terrible customer service, unwilling to do anything to “earn” the customer’s business! Do yourselves a favor and don’t ever do business with this dealership!!!! The only reason I am giving ANY star is because 1 is the bare minimum requirement. I was trying to help my brother find a reliable used vehicle at an honest price. We did our research ahead of time and found a Ford Explorer within our price range that we wanted to test drive at John Eagle Acura. When the salesman, Jackson brought the vehicle... read more
Worse place to take your car for service. Last summer we took our Acura MDX to get a detailing service. When we left the dealer we noticed something was not right with the radio (didn't turn off, volume going up or down without using the knobs). When we took it back to the dealer the service staff told us we needed a new radio because it was damaged. When we told them that the radio was working fine when we brought in for the detailing, they took it back to the shop to find out that the solution they use to clean the dashboa... read more
Business response:
Duval Acura is very sorry you have had this issue with the seat on your 2011 Acura. Unfortunately too much time has passed between the 2022 detail and your 2024 complaint to verify the cause of your issue being related to the detail job. Our offer still stands to provide the labor at no cost to replace the seat in question should you agree to pay for the aftermarket part. As discussed, the manufacturer part has been discontinued.
Worse place to take your car for service. Last summer we took our Acura MDX to get a detailing service. When we left the dealer we noticed something was not right with the radio (didn't turn off, volume going up or down without using the knobs). When we took it back to the dealer the service staff told us we needed a new radio because it was damaged. When we told them that the radio was working fine when we brought in for the detailing, they took it back to the shop to find out that the solution they use to clean the dashboa... read more
This dealership has extremely sketchy sale tactics, will give you a vehicle that the previous title hasnt been released on, will take weeks to get you paperwork, scam you during service, and be deceiving throughout the process. They are ignorant of the fact that dash cam footage exists, as well as technology showing where a vehicle has been. Additionally, their loaner vehicles are not clean and the most recent one being infested with cockroaches. Video footage was provided, nothing done. Look at their other reviews showing c... read more
Business response:
We do not have any record of a customer with this name or email address. We have never had any bug or rodent issue with our loaner cars. If you feel like you have the correct dealership please contact our customer service manager at **********. Thank you.
Frequently asked questions about Hendrick Acura
How is Hendrick Acura rated?
Hendrick Acura has a 4.7 star rating with 7,820 reviews.
When is Hendrick Acura open?
Hendrick Acura is open now. It will close at 7:00 p.m.
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