Hendrick Acura

Sara P 

on BBB

a year ago

I came to the auto center at 7:20am on 8/14 to the Auto repair center on ********** in *******. for a replacement lug-nut and tire bolt, since the bolt snapped off when changing my tire to the donut. The parts came out to be roughly $15, but they quoted me $179 dollar per hour labor fee in which they said that would take 2hours to repair which is entirely too long for that repair. So really they charged me an hour to hold onto my car and maybe an hour if that in labor. When I got the final bill they had the gall to charge an... read more

Michelle L 

on BBB

a year ago

We bought our new to ** Explorer on June 14th. We noticed the ride was getting a little rough. We were told it had new tires when we bought it. We checked one of the front tires when we bought it. Obviously new. Did not think about checking all four tires. Did not think we would have to. We wanted to get an oil change because the car had no sticker and we wanted to get on a schedule. The back two tires need to be immediately replaced. The tire service station could not believe they allowed us to leave thinking all four tires... read more

Sergio O 

on BBB

a year ago

Very, very disappointed. I stop for first time to look for a truck, it was about 6pm one of the sales person came out kind of forcing me to give him my information, telling me that my credit score was low just by looking my apearience. I went back back the next day and talk to another sales person acorse they tell you everything you want to heard, I end up buying a used 2021 silverado that i drove less than 300 miles and used it for 14 days, between those 14 days I had to take the truck for an alignment and balance of the ti... read more

Karen B 

on BBB

a year ago

Pur based a CR-V at the end of June and paid to have leather seats installed. No one will return my calls. Avoid this place and I certainly wished I would have done more research because it seems this is how they generally operate. 

Griselda B 

on BBB

a year ago

Mi esposo llevo mi ***** pilot 12 hacer un cambio de aceite el viernes 07/28/23. Despues mire que le faltaba su placa de enfrente G (de la uga **********************). Los llame el dia siguiente para dejarles saber lo que hacia pasado para que corrieran las camaras y averiguaran que paso( no es el Valor de la placa). El seor **** me asistio el tomo mi queja, y que les dejaria saber a La persona que me atendio y el technico que trabajo en el vehiculo. Es mismo dia me llamaron para decirme que si me fui con la placa puesta de ... read more

Shaun R 

on BBB

a year ago

I pre-ordered two Cadillac Lyriqs with their ***********, ** dealership. After both arrived improperly spec'd I canceled and asked for my refundable deposit back. Its now going on six weeks of back and forth with them and still no refund. Their unethical business practices are leaving me with no choice but to escalate the issue. 

Alison S 

on BBB

a year ago

My *** **** needed repair under my extended warranty for wipers that didn't work. I called Hendrick *********** first and waited for a live person as I wanted to ask if they work with Protective Asset Protection, my extended warranty (purchased from *** ****** when I bought my *** new). When I asked to make an appt, she told me they were booked through October and I wouldn't be able to schedule until then. It is July 25! I then went to the online scheduler and they had appts available in August. This ******ship is lying abou... read more

Robert J 

on BBB

a year ago

Watch out for the bait-and-switch on the Hendrick *** homepage. The website features a national calculator from *** Financial Services, but then when you're ready to sign, you'll find out the numbers are way off. In my case, the calculator showed lease payments of $378 per month after a substantial downpayment. But the offer I got from my salesman was $488 per month with the same downpayment. Over the life of the 3-year lease, that's an extra $3960. "The calculator is always off," he told me. "That's a national thing that do... read more

Joseph S 

on BBB

a year ago

I brought my Accord to ************************************************** in ********, ** for an oil change & tire rotation. Immediately upon arrival, the service advisor proposed additional services (totaling over $1,000) & stated my car would be severely damaged if the additional work was not performed. The service advisor became agitated & defensive when I started reviewing my service records. I was so shocked by the pressure that I was unable to properly review my service records & probably paid for unnecessary services.... read more