Hendrick Acura

Jason H 

on BBB

a year ago

After multiple meetings, both in person and via email/phone, myself and the sales person had a WRITEEN agreed upon an all in price for a used vehicle and a pick up date to accommodate the sales persons day off schedule/my schedule. I even offered to put down a deposit for the vehicle to hold it for 48 hours until pick up to ensure it was held. Upon calling the sales person the morning of the appointment to confirm details, he informed me the car was sold the night prior. There was nothing put into their system that said the ... read more

Mahmoud A 

on BBB

a year ago

Updated 10-21-23 issue start 10/05/2023 I still not believe what happened simply they just telling you go f**k your self what happened is 3 weeks a go my car due for oil change i have c8 2021 3lt they have new scamming machine it scan the car and tell you about the error or what the car need so the machine told me i need alignment it was super fine and wheel balance which i was feeling it so i did agree to do the service my biggest mistake after 2 days my service advisor ******************* the first desk left a voice massag... read more

Lynda P 

on BBB

a year ago

They are completely ignorant of what they are doing. I bought a brand new Jeep from them. I made an appointment for an oil change one week in advance. I arrived on time and they send you a text so you can follow the status of your work. What a joke! It said my work was completed at 2:54 pm and at 3:34 pm, I received a text that they were sending someone to get the oil for my vehicle. I dont understand. The vehicle came off their lot 50 feet away, I told them I was coming a week in advance, and 40 minutes after they told me t... read more

Natasha W 

on BBB

a year ago

I dont know where to begin but we are grown people a deal is a deal. I was literally bullied into giving a good review for bad service. Check Engine Light come on on a car that had less than 10 miles they agreed to fix the issue and give me a check for my troubles. Car fix no check for my troubles all they want is a quick sale with no real customer satisfaction. Disgusting. This was my experience with **** Hendrick in ****** ** 

Josh H 

on BBB

a year ago

Absolutely disappointed . I spent way too long waiting, and that was for them to give me my car back without any coolant, and without the locks working! They accidentally pulled the wires from the harness when lubricating a switch (wow), making me have to drive all the way back (30 minutes) and have the manager fix it, who apologized and I dont think it was he who did it obviously, he seemed irritated at that mistake. About a month later I notice I have no coolant and that my power steering isnt leaking, and so I go to *****... read more

Shanan W 

on BBB

a year ago

We purchased a 2023 Yukon from this dealership on 14 September 2023 and it is currently 11 Oct 2023 and our trade in has yet to be paid off so I am making 2 vehicle payments and no one can answer why our trade in has not been paid off. We had rear seat entertainment installed that still doesn't work properly and was told to handle it on our own, we have damage to a window from the factory that the dealership refuses to address, aftermarket ppf wrap installed at the dealership that is coming off and they won't replace. Commun... read more

Patrick H 

on BBB

a year ago

Words can't express my utter disappointment with this dealership... so there was a ******************************************** love with. It was ************* up the way I would have ordered from the factory! I reached out to *************************** who is a salesman at *** of ********.. I filled out application, they ran my credit and everything was approved and ready to go! On Thursday we made an appointment to come pick the truck up the coming Saturday at 11:00am! In his words "it's all ready just get here on Saturda... read more

Nan F. 

on BBB

a year ago

I found a 2022 Odyssey priced at $29,995 on ********************************** Website and on cars.com website. I called Saturday and was told the vehicle was available. I spoke with someone this morning and he was checking availability. Then a salesman, I apologize but I don't know whom, called and said it is available but is $10,000 more than it says on the website. Needless to say I was very upset and taken aback since I had seen this exact vehicle advertised for the incorrect price. It is still out on the web at the wron... read more

Viktor Y 

on BBB

a year ago

I bought a car from this dealership. Sales agent ******************* was helping us. In a few months during my service appointment I find out that front and back tire sizes were different and cannot be rotated. When I tried to reach this dealership - no response. Be careful. Now I need to pay extra money to fix this issue. Very upsetting.