Hendrick Acura

Darnell G 

on BBB

2 years ago

To whom it may concern, My name is *************************** and my fiance **'*********************** purchased a Macan in January. We returned to the dealership on 4 different occasions within the first 2 months of the purchase complaining about brake noise. They told us that the brakes were fine yet we still had the noise. I requested that they change the pads and make sure the slides were greased properly. They assured me that there was no problem. Well after several complaints from my fiance I took it upon my self to i... read more

maleek j 

on BBB

2 years ago

Horrendous dealership and even worse service department. Possibly the worst service center on the face of the earth. Theyll have you waiting for 3 hours then have the audacity to come tell you they couldnt get to your car and tell you to come tomorrow. Then theyll literally push you out of the shop and say theyll email or mail you your paperwork. I got the most half-assed service no tire rotation no tire pressure check no car wash and no paperwork. Horrendous service center at ***** cars of McKinney. 

Chester L 

on BBB

2 years ago

Today I came in to charge up the ** on my ***** Civic. ** was working properly it just wasn't as cold as it could be. I was told that they would evacuate the ** system, pull a vacuum and refill the refrigerant to recommended level. When I came in I had thermometer in the vent which read 62 degrees after driving 20 mins to the service center. ********************* recorded 57 degrees with her thermometer. Well after a couple hours I was then told the expansion valve needed to be replaced because the technician said "after som... read more

Brandy H 

on BBB

2 years ago

Already left a review on ****** and unable to leave another. I was very pleased with the customer service and dedication at this location. I have a set amount and interest rate I was determined to get. Regime ******* worked with me until we both came to an agreement. **** the manager over certified preowned is awesome. He is always available, so kind, and stands by his word. The vehicle I purchased did not have a second key. We setup an appointment the day the vehicle was purchased for me to come back and get a 2nd key at no... read more

tammy r 

on BBB

2 years ago

Do not use this dealership. They are super shady and will not return your calls. Im having to now reach out to Corp if I can get them to respond. They delivered me a car with the oil light on and it had been in an accident which the did not disclose . The car fax doesnt state it either. Ive talked with 3 different people at this dealership and again no one will call me back with a resolution.. *** left messages for the ** and nothing. 

Aveance C 

on BBB

2 years ago

Terrible service. My vehicle was repaired last month and I have the warranty which a lot me 35 dollars reimbursed for 5 days. I have been waiting and reaching out to my advisor ******************* who is supposed to be a manager to give me an update. He always responds that he will check and never writes back. When ever I call he is either on vacation or not in the office. This is peoples money and time they they are messing with. They clearly do not care about their customer. No one is willing to help I am always told someo... read more

Big D 

on BBB

2 years ago

Be prepared for a $3000 markup with ridiculous additional dealership add-ons. The internet prices are to lure unsuspecting customers only. This dealership has no intent to honor prices posted online. ***** became very irate as I attempted to decline a ridiculous offer. He is the short, big head ******** guy with a little man complex and terrible anger issues, as a few customers have pointed out. Stay away from this place, it is a very frustrating experience. The level of ignorance this dealership approaches it's customers wi... read more

JON C 

on BBB

2 years ago

bait and switch warning!!!!!!They had an advertised price on Autotrader for a truck that i was interested in, and, had made an apt to test drive. when i arrived at the dealership, we found that they had done a lift and added new tires and wheels for 10k above ad price. sales was honestly unaware of the changes, however, the financing guys ( tried to double team), acted like it was my fault that the price changed and the only way to fix the problem was evidently with more of my money. very unprofessional and wasted hours of m... read more

Rafael T 

on BBB

2 years ago

The worse experience buy a truck from this place its bee 3 months and so far Im still waiting for my registration and tag because they never transfer my special tag and ad weight on in also took me 3 trips to dmv and yesterday I finally lost my tag pay a fine and getting a different tag cost me to pay taxes and else its just unbelievable but I will never recommend this place I hope nobody else go thru this problem