Hendrick Acura

Rafael T 

on BBB

a year ago

The worse experience buy a truck from this place its bee 3 months and so far Im still waiting for my registration and tag because they never transfer my special tag and ad weight on in also took me 3 trips to dmv and yesterday I finally lost my tag pay a fine and getting a different tag cost me to pay taxes and else its just unbelievable but I will never recommend this place I hope nobody else go thru this problem 

James K 

on BBB

a year ago

Worst experience Ive ever had with a dealership.They are a disgrace to my industry! 

Erika R 

on BBB

a year ago

My husband and I bought a Jeep Wrangler May 6, 2023. We have been calling, texting and leaving messages for weeks asking about a second key. (My Jeep was brought over from their ***** dealership) I have yet to get any kind of answer other than, We will look into it and well call you back. Here we are over a month later with no answers. This is the worst dealership I have ever dealt with! Their lack of communication and customer service is unacceptable! 

Vince W 

on BBB

a year ago

I wish I could give them 0 stars, the customer service needs training. My wife and I searched online for a 2023 ***** Suburban. We came across one we really liked. I called the dealership and they linked me up to a gentleman by the name of ***************************. When we met with ******* there were no available Suburban's as previously stated. Another gentleman came over, forgot his name, but he had no disregard to us as customers. We informed him we could pay cash and he blew that off by stating "cash doesn't mean anyt... read more

Jason R 

on BBB

a year ago

I've had my truck for 2 months now and this situation still bothers me. I have a 2023 Silverado WT during time of purchase was valued at 43k. When paperwork was done I left with 8k worth of add ons which during the time of the sale was told to me these features came with the truck. I was mislead about how much money was awarded for buying new truck. Traded in my 95 ***** extended cab and that did nothing to help my purchase. I do take partial responsibility cause I should have done my research and made not signed papers with... read more

Nigel W 

on BBB

a year ago

Sent my car there for a bad gas issue and they have had it for 5 weeks and ***** returned it yet 

JOHN C 

on BBB

a year ago

I was a loyal customer until my last visit in May of 2023. The salesman Creek treated me like I was a idiot telling me that there was no issues with the 5.3 L Engine. That if there was a issue it was because the engine is mass produced (reassuring). They proceeded to waste my time and wanted me to give them a very large down payment. I refused to budge on the down payment amount and of course they wanted to put me in a vehicle of there choosing. I personally hope that these companies go out of business for the way they treat... read more

Steven F 

on BBB

a year ago

The salesman was nice, nut he is at a loss when it comes to black people, for examle, when test driving a car, why have the rafio station on a nlack station. Who cares, lrabe it off and let the customer pick what they want.And yes black people can make decent money without doing sketchy stuff, get a **** clue. And by the way, *** had ** leaving in a new car 45 min after leaving ******* whats the deal? We were talking with ****** for 2 weeks and they were just greedy as h*** 

Don E 

on BBB

a year ago

I had my *** X5 serviced at ************ / MINI and my service advisor was ******. ****** was the epitome of professional, very friendly and transparent. She would provide updates regarding my vehicle via text mails which i thought was cool.I was had a small license plate issue and without a blink of the eye she took of the matter. I look forward to working with ****** because of her demeanor and knowledge of the product and because of these factors and her reaching out to keep me as a customer satisfied she should receive t... read more