Hendrick Acura

John B 

on BBB

a year ago

I custom ordered a 2023 GMC Yukon Ultimate almost a year ago from ************************************************ in ********, **. I went ahead and bought my wife a used ******************************************************We received the emails through the process, and finally saw that our Yukon had been delivered to the dealership. We went in to get it and they HAD SOLD IT! I was told that someone said we didnt want it!!!This is the shadiest I have ever seen a dealer act and after buying two Yukons from them we will neve... read more

daniel 

on Cargurus

a year ago

Friendly and no mark up, hoping to do business with them 

Tim K 

on BBB

a year ago

I went in for high mileage services and oil pan gasket replacement. Upon arrival inquired if a veterans discount was offered. I was told that USAF doesn't count. Also I requested the oil pan gasket be replaced it was leaking. I not only was disrespected for my military service but I was charged for a oil diagnostic and 2 oil changes. The transmission filters weren't mentioned or replaced with the "transmission service" and they were stock, so my truck is a 2015, 8 years old on those filters should be addressed. After service... read more

Natasha M 

on BBB

a year ago

I took my 2019 VW atlas there on 8/19/23 for installation of a new battery and to check an airbag light warning. Once I picked up my car, my driver's side window would not go down. I called and notified the dealership and asked to speak with the service manager, ******, that my window was not working after the installation of the battery. I asked her did they need to recalaibrate the battery or when they completed the electrical fix did they fail to check a switch. I have never had any issues with my windows and in fact befo... read more

Marie M 

on BBB

a year ago

We went to both Hendrick in **** and Hendrick in ***********.We had the WORST experience in ******** dealership. They absolutely treated us with arrogance, and like we were idiots....the sweet sales person said he was embarrassed at how he treated us. We have purchased over 15 vehicles in our lifetime. All we ever ask for is to be direct, get to the bottom line, do not waste our time. We waited hours and he thought it was funny making us wait!The salesman there was great! It was his money manager that was a complete jerk.SO ... read more

Christopher L 

on BBB

a year ago

I purchased a 2018 Dodge Charger last October 2022. I traded out of the vehicle in July of 2023 at another dealer. Hasnt been a full year that Ive had the vehicle. I purchased GAP for $1500, a Maintenance package for $344.00 and warranty for roughly $2,500. *** tried to get in contact with finance multiple times VIA telephone, and could never get a hold of them, so I decided to show up. Upon arrival I met with ********************* who was the original finance manager that finalized my contract. My purpose for showing up at ... read more

Teresa H 

on BBB

a year ago

I went to ************* Service for Service on my Civic. I paid ***** for tire rotation, check fluids, change oil, and 2 days later had to put air in two of my tires. I was very upset called back and ask did they not check the tires when they rotated them and was told my next service was free. I went in for my next service and they did nothing except change my oil. No tires rotated no check fluids, no service. I should have received the service I paid for on my prior visit. I did not I am a senior female and when I go in for... read more

David W 

on BBB

a year ago

I purchased a vehicle from **** Hendrick Chevrolet in ****** *******. I electronically transferred the purchase price amount to them. While I was there, they made me an offer on my car as a trade-in. I excepted. They did not make a payment for my car at that time. Two weeks later, I still have not received payment for my car. They told me it was because there was a payoff for my vehicle. My car never had a lien on it. *****, sales manager, told me they would ***** my payment the next day. I did not receive payment. It is now... read more

JN S 

on BBB

a year ago

I took my car to the Hendrick dealer service department last month due to a rattle I was hearing. I was told there would be a charge to diagnose the issue, which would be applied towards the cost of the repairs. Two days later, the service advisor told me, "We THINK it's this. We'll do that and go from there, but it could be something else. The car is in great shape otherwise." I don't have a problem paying for a diagnosis, but I expect it to be correct when I do. I also expect parts to be not a ***** more than MSRP, not jac... read more