Hendrick Acura

Jason H 

on BBB

2 years ago

"Warning: Stay far away from Huntington Acura this dealership is a disgrace, more like a den of scammers than an actual service center. My recent experience with them was beyond awful. I brought my 2019 MDX in for a recall related to a necessary software update, and what a mistake that turned out to be.After their so-called 'repair,' my car's engine check light mysteriously appeared. Strangely, I distinctly remembered having no issues before entrusting my vehicle to this dealership. The check engine light only surfaced after... read more

Steve P 

on BBB

2 years ago

Do not trust **** Acura with **** **** services!! Just got home from getting my 22 MDX with 12k miles serviced. Services that they said were performed, were not. The free oil changes and tire rotations that **** Acura provides is BS. My tire rotation was not performed when it said it was. How do I know? That same rim that I curb-rashed is still where it was. Do I trust them on their other services performed? Absolutely not. The oil is fresh, but is it the synthetic oil they claim? Was my oil filter actually changed? I did no... read more

Satish I 

on BBB

2 years ago

I serviced my MDX and paid around 2k. Technician changed my front shocks/breaks/routers and during the service the wiper fluid **** was pulled out which went under the hood caused the **** to broke. Service center should be liable and fix the broken part but they are claiming that the part is already in wear and tear condition hence asking me to pay accessory/labour cost. If the part is in wear and tear condition why in the first place the inspection report is green for (windshield washer sprary/ wiper operation/ wiper blade... read more

Terry B 

on BBB

2 years ago

Brought my 2017 Acura RDX in with a brake issue. I explained that I had replaced the rotors on the car twice and that was not the reason the brakes shook the wheel when braking. $****** later they came back that the 2 day old rotors were warped and wanted to do a complete brake job for $1500.00. Drove away upset and started reviewing the issue myself. Replaced the calipers and found that the left one was not functioning properly and replaced the front calipers and the problem went away. Got a call from ******* and wanted to ... read more

John S 

on BBB

2 years ago

I was sold a 2019 Acura RDX in April of 2021. I took my vehicle to be serviced for the driver assistance systems that were showing an issue via instrument panel lights. I made an appointment for a diagnostic service at the service center of this dealership. It took them 3 hours to determine why the lights were on on my instrument panel. Side note, my RDX had 37k miles on it and was under 4 years old, so my full manufacture warranty was still valid. The service advisor told me she was ready to speak to me. I walk into her off... read more

Jairo V 

on BBB

2 years ago

Purchased a brand new 2020 ILX at this location on 06/05/2020. The salesman was professional. What was unprofessional was the finance department, as he simple ran my credit over multiple times and continuously offered me to sign the most expensive and highest interest rate that they had to offer. Once I declined he threatened that this was going to be the biggest mistake I had ever done, simply for disagreeing and denying his high interest rate offers. If you’re looking to purchase at this location just beware of this. 

Ann P 

on BBB

2 years ago

So I called both of the **** Hendrick Chevrolet Car dealerships and was told they had the car I was looking for we drove one hour to get to ****** *******. We get there the original sales person was nowhere to be found,. The part that is really bad was they didnt have the car so they tried to sell me something else. They offered me another car I didnt ask about. Both locations have the worst customer service I have ever experienced, maybe because I am a female, I knew what I wanted before I went there. I left after about two... read more

Chaeli L 

on BBB

2 years ago

Took my 2020 ****** Ascent for routine, scheduled service 11/10/23. They informed me there was significant damage to the drive shaft requiring nearly $3000 in work. They told me the vehicle was not safe to drive home and provided me with a loaner vehicle (brand new Outback with 10 miles on it). I decided that day to reach out to sales and discuss trade-in rather than proceeding with repairs. Spoke with sales via phone that afternoon and they told me they would call back with more information but I mever heard from them. I ca... read more

robert 

on BBB

2 years ago

When I purchased my new vehicle I bought a vehicle service contract. When I got home and read the fine print I decided I did not want it and called the dealership to cancel it. The contract stated if I cancel within 30 days I would receive a full refund. I turned in the paperwork to cancel the contract 2 days after I purchased the vehicle and it has been a month and I still do not have a refund. Stay away from this dealership!