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Hendrick Acura
- Car Dealers
- Charlotte, NC
About this business
Location details
6824 E Independence Blvd, Charlotte, NC, 28227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The service department charges $161 for diagnosing an Acura (which I bought there) before any services are rendered. I went to get the rear hatchback of an MDX fixed because it would electronically close automatically every time I opened the back hatch. They charged me over $400 and it's still broken. I tried to switch mechanics, but of coarse, you have to take an Acura to the dealer because no one else knows how to repair them (also by design). I had another problem and brought it back there today and got slapped with a $16... read more
They have been paid. They did not fix my car, which they’ve had for 2 days. I had to return it, and no one has contacted me. I have made several attempts to contact the service manager/ technician via phone and text, all of which have been unsuccessful.
Words can't express my utter disappointment with this dealership... so there was a ******************************************** love with. It was ************* up the way I would have ordered from the factory! I reached out to *************************** who is a salesman at *** of ********.. I filled out application, they ran my credit and everything was approved and ready to go! On Thursday we made an appointment to come pick the truck up the coming Saturday at 11:00am! In his words "it's all ready just get here on Saturda... read more
9/28 **************** and I speak -he claims he never got my email but I put a read receipt on it. 9/25 12:30pm- email to GM, which was opened and read same day, 12:52p cst.This has been the most unethical car buying experience. My first and last Grubbs purchase. July 7th, 2023: Purchased a used 2019 ******* MKZ, ~60k miles.July 14th, 2023: I have to purchase 3 new tires from Discount Tire. The front left had a HUGE impact bubble the size of *****. The employee at Discount Tire said its been there awhile due to the state of ... read more
I am writing to express my gratitude for your excellent customer service at ********************** ******************* ***** and the team always go above and beyond to ensure that my car repairs were completed in a timely and professional manner.They were very attentive, courteous, and informative throughout the whole process. ***** kept me updated on the status of my car, explained the details of the repairs, and answered all my questions patiently. He also arranged a complimentary loaner vehicle for me, which was very conv... read more
Business response:
Thank you for acknowledging your 5 star experience with Duval Acura's Service Team. Our Duval Service First promise included great customer service, clear communications, excellent time management along with complimentary alternate transportation. Duval Acura appreciates your continued business.
I found a 2022 Odyssey priced at $29,995 on ********************************** Website and on cars.com website. I called Saturday and was told the vehicle was available. I spoke with someone this morning and he was checking availability. Then a salesman, I apologize but I don't know whom, called and said it is available but is $10,000 more than it says on the website. Needless to say I was very upset and taken aback since I had seen this exact vehicle advertised for the incorrect price. It is still out on the web at the wron... read more
I bought a car from this dealership. Sales agent ******************* was helping us. In a few months during my service appointment I find out that front and back tire sizes were different and cannot be rotated. When I tried to reach this dealership - no response. Be careful. Now I need to pay extra money to fix this issue. Very upsetting.
I custom ordered a 2023 GMC Yukon Ultimate almost a year ago from ************************************************ in ********, **. I went ahead and bought my wife a used ******************************************************We received the emails through the process, and finally saw that our Yukon had been delivered to the dealership. We went in to get it and they HAD SOLD IT! I was told that someone said we didnt want it!!!This is the shadiest I have ever seen a dealer act and after buying two Yukons from them we will neve... read more
I went in for high mileage services and oil pan gasket replacement. Upon arrival inquired if a veterans discount was offered. I was told that USAF doesn't count. Also I requested the oil pan gasket be replaced it was leaking. I not only was disrespected for my military service but I was charged for a oil diagnostic and 2 oil changes. The transmission filters weren't mentioned or replaced with the "transmission service" and they were stock, so my truck is a 2015, 8 years old on those filters should be addressed. After service... read more
Frequently asked questions about Hendrick Acura
How is Hendrick Acura rated?
Hendrick Acura has a 4.7 star rating with 7,820 reviews.
When is Hendrick Acura open?
Hendrick Acura is closed now. It will open tomorrow at 7:30 a.m.
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