This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Hendrick Acura
- Car Dealers
- Charlotte, NC
About this business
Location details
6824 E Independence Blvd, Charlotte, NC, 28227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I brought my Accord to ************************************************** in ********, ** for an oil change & tire rotation. Immediately upon arrival, the service advisor proposed additional services (totaling over $1,000) & stated my car would be severely damaged if the additional work was not performed. The service advisor became agitated & defensive when I started reviewing my service records. I was so shocked by the pressure that I was unable to properly review my service records & probably paid for unnecessary services.... read more
About 4 months after purchasing a vehicle from this business for over $16,000 in Feburary of 2023, I discovered that it needs a new engine. The estimated cost to replace the engine is $11,000 to $12,000. I put faith into this business and trusted them to sale a reliable used vehicle to me, my wife, and 2 toddlers despite the red flags I encountered during the buying process. When I called to discuss my situation with them, their only proposal was to trade the vehicle back to them in exchange for another of their vehicles.
Do not visit this dealership for moralities purpose. At the dumb and ripe age of 18, I entered this dealership and was taken advantage of to the maximum degree. Upon inquiring about an affordable vehicle, I was quickly drawn up for an $800/month payment at the age of 18. I was making minimum wage at the time, the interest on this loan exceeded the asking price of the vehicle. I dont even know how they managed to get me approved this for loan. After refusing the offer and attempting to leave on multiple occasions, I was barri... read more
I usually don't leave bad reviews but this is for the dealership not the service rep. The service rep was wonderful and always kept me updated. I used to bring my car here for small warranty concerns but was denied coverages due to people probably not wanting to do the work.. From a seat cushion that was severely defective, a radio concern, and a panoramic sunroof noise. They denied replacing my seat cushion when I am under warranty stating their dpsm denied replacement. Couldn't duplicate my radio concern and said they fixe... read more
To whom it may concern, My name is *************************** and my fiance **'*********************** purchased a Macan in January. We returned to the dealership on 4 different occasions within the first 2 months of the purchase complaining about brake noise. They told us that the brakes were fine yet we still had the noise. I requested that they change the pads and make sure the slides were greased properly. They assured me that there was no problem. Well after several complaints from my fiance I took it upon my self to i... read more
Horrendous dealership and even worse service department. Possibly the worst service center on the face of the earth. Theyll have you waiting for 3 hours then have the audacity to come tell you they couldnt get to your car and tell you to come tomorrow. Then theyll literally push you out of the shop and say theyll email or mail you your paperwork. I got the most half-assed service no tire rotation no tire pressure check no car wash and no paperwork. Horrendous service center at ***** cars of McKinney.
Today I came in to charge up the ** on my ***** Civic. ** was working properly it just wasn't as cold as it could be. I was told that they would evacuate the ** system, pull a vacuum and refill the refrigerant to recommended level. When I came in I had thermometer in the vent which read 62 degrees after driving 20 mins to the service center. ********************* recorded 57 degrees with her thermometer. Well after a couple hours I was then told the expansion valve needed to be replaced because the technician said "after som... read more
Already left a review on ****** and unable to leave another. I was very pleased with the customer service and dedication at this location. I have a set amount and interest rate I was determined to get. Regime ******* worked with me until we both came to an agreement. **** the manager over certified preowned is awesome. He is always available, so kind, and stands by his word. The vehicle I purchased did not have a second key. We setup an appointment the day the vehicle was purchased for me to come back and get a 2nd key at no... read more
BEWARE EVERYONE! Don't do any business with this dealership as they ripped off my poor niece trying to purchase an end of lease vehicle. What I don't understand is how a $22K payoff becomes $49K total finance! She opted out all the add ons except 3 (extended warranty, maintenance services & Gap insurance, totaling $5000). She has excellent credit score too which over 800 pts. And she ended up paying more than double how much her payoff is. It has been over 3 weeks and she still hasn't receive any paperwork of she signed as s... read more
Frequently asked questions about Hendrick Acura
How is Hendrick Acura rated?
Hendrick Acura has a 4.7 star rating with 7,820 reviews.
When is Hendrick Acura open?
Hendrick Acura is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com