Hendrick Acura

Greg F 

on BBB

3 years ago

We have brought our 2015 ***** Cruze in multiple times. Both times we made an appointment, it still took 3 or 4 days for them to even look at it. What is the point of making an appointment 6 - 10 days in advance, if you are still going to take another 4 days to look at it. After the first visit, they fixed a recall and the warranty covered the other issue. Days after, we started to see oil leaks where we parked the car. Called dealer, had to make another appointment, did not want to drive the car, so waited 6 days, dropped i... read more

Azaria A 

on BBB

3 years ago

I took my Jeep to Hendrik thinking that it being OEM would get the Job done. I'll admit I was an idiot in telling them all I have is 2K and can't go over that. My car engine light was on and when they diagnosed it they said they needed to change some sort of tank and the cost on that was $800. They asked if they could do a whole bunch of other things and Since it was in my budget I said yes. When I saw the ****, they charged $120 for the labor of changing spark plugs... I thought that was a bit pricey but hey, they told me t... read more

David B 

on BBB

3 years ago

I purchased a bed cover for my 2020 GMC ****** from the *********** location. A particular part kept falling off and I tried to get them to repair or replace it within a year of making the purchase. I was ghosted by one service manager, a new service manager was hired and he saw the problem himself and said he would see what could be done. I have not seen any further action leading to resolution after several months! 

Alexandra B 

on BBB

3 years ago

In 2019 I purchased a Lexus from Woodbridge Hendrick ****** I also purchased a maintenance plan that included a numbered amount of free oil changes. Last Friday, February 25th, Hendrick ***** called me and said it was time for an oil change. During my call, I explained that all of my previous appointments were started late because my non-***** oil filter was never onsite at my scheduled appointment time. I asked the scheduler to ensure that the part would be available upon my arrival. On the day of my appointment, I asked th... read more

Butch R 

on BBB

3 years ago

Hendrick ************************* called me one morning to notify me that a car that I was waiting to arrive was there and I can come look at it. They made me an appointment for that afternoon and I drove to the dealership to find that the car was never there and. When I arrived, the Salesman and his manager wasted over 1 hr of my time waiting for his manager to find the car. They attempted to sell me another car and told me that another customer had put a deposit on the car that I was supposed to see. They then attempted t... read more

Gregory J 

on BBB

3 years ago

I traded in a vehicle and purchased a used truck from **** Hendrick on 1/14/22. I told them I wanted to finance the vehicle through chartway since that's who I bank with and they said that wouldn't be a problem as they deal with chartway directly. They ended up financing the vehicle through ******* and when I asked why, I was told that chartway was asking for a $4000 down payment were as ******* only wanted a $2000 down payment. The following week I received a letter from chartway stating they they did not approve the reques... read more

Michael E. 

on BBB

3 years ago

I just bought a 2018 CRV from ***** of *********. After taxes it was over $32,000. When we got the car home we noticed the rear parking light was cracked. THEY REFUSE TO FIX IT. This is the response, " I saw your message so I went to speak with my fixed operations manager about this. He let me know with the ***** Certification they go through a long process of making sure the vehicle is in compliance with the requirements. Doing so, we spend minimum $1,500 on the vehicle making sure it passes all of the requirements"How is i... read more

Tiffany H 

on BBB

3 years ago

Horrible customer service and communication in the ******************* I paid $$$ for a repair that supposedly fix the problem to have the same issues 2 months later. Even the Service Manager ******************* has horrible customer service. 

Viktorr V 

on BBB

3 years ago

****** Hendricks Chevrolet Dealership on *********************************************************************, Sold me and my family at the time, 2015 Chevrolet Equinox LT with a damaged frame. When I first went into the dealership with my wife and children at the time, it was our final stop because we have been shopping for car's previously and have been getting turned down because of my credit score. We had no money for a down payment. After a few hours, our salesman **** says we found a car that suits you and your family... read more