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Hendrick Acura
- Car Dealers
- Charlotte, NC
About this business
Location details
6824 E Independence Blvd, Charlotte, NC, 28227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Worst experience Ive ever had with a dealership.They are a disgrace to my industry!
They participate in illegal business practices. Selling vehicles without proper authorization from the owners. The employees sell temporary license plates for profit, also illegally. Their negligent practices will have their license with the ***** ************************ under investigation for the rest of the year.
My husband and I bought a Jeep Wrangler May 6, 2023. We have been calling, texting and leaving messages for weeks asking about a second key. (My Jeep was brought over from their ***** dealership) I have yet to get any kind of answer other than, We will look into it and well call you back. Here we are over a month later with no answers. This is the worst dealership I have ever dealt with! Their lack of communication and customer service is unacceptable!
I wish I could give them 0 stars, the customer service needs training. My wife and I searched online for a 2023 ***** Suburban. We came across one we really liked. I called the dealership and they linked me up to a gentleman by the name of ***************************. When we met with ******* there were no available Suburban's as previously stated. Another gentleman came over, forgot his name, but he had no disregard to us as customers. We informed him we could pay cash and he blew that off by stating "cash doesn't mean anyt... read more
I've had my truck for 2 months now and this situation still bothers me. I have a 2023 Silverado WT during time of purchase was valued at 43k. When paperwork was done I left with 8k worth of add ons which during the time of the sale was told to me these features came with the truck. I was mislead about how much money was awarded for buying new truck. Traded in my 95 ***** extended cab and that did nothing to help my purchase. I do take partial responsibility cause I should have done my research and made not signed papers with... read more
Sent my car there for a bad gas issue and they have had it for 5 weeks and ***** returned it yet
The dealer had my wifes car for close to two months. I received a call from my Advisor saying the back order part has arrived and I can bring the car up there for repair. I told the Advisor the car is already there. He says oh, let me get my guys on it, to get your vehicle repaired. I get a call / text later in the day saying my wifes car was ready for pickup. The Advisor gives me the details on the repairs done to my wifes car. I informed the Advisor, I did not approve the replacement of the battery. The Advisor said, I rem... read more
Business response:
We would like to have the opportunity to clear up any confusion re the battery, oil change and communication. I just left a voice mail with the owner.
The dealer had my wifes car for close to two months. I received a call from my Advisor saying the back order part has arrived and I can bring the car up there for repair. I told the Advisor the car is already there. He says oh, let me get my guys on it, to get your vehicle repaired. I get a call / text later in the day saying my wifes car was ready for pickup. The Advisor gives me the details on the repairs done to my wifes car. I informed the Advisor, I did not approve the replacement of the battery. The Advisor said, I rem... read more
I was a loyal customer until my last visit in May of 2023. The salesman Creek treated me like I was a idiot telling me that there was no issues with the 5.3 L Engine. That if there was a issue it was because the engine is mass produced (reassuring). They proceeded to waste my time and wanted me to give them a very large down payment. I refused to budge on the down payment amount and of course they wanted to put me in a vehicle of there choosing. I personally hope that these companies go out of business for the way they treat... read more
Frequently asked questions about Hendrick Acura
How is Hendrick Acura rated?
Hendrick Acura has a 4.7 star rating with 7,820 reviews.
When is Hendrick Acura open?
Hendrick Acura is open now. It will close at 7:00 p.m.
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