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Hendrick Acura
- Car Dealers
- Charlotte, NC
About this business
Location details
6824 E Independence Blvd, Charlotte, NC, 28227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My car has been In the shop 2 times first time $4,000 second time $9,000 havent had a car in over a month because it has been in the service department I feel like they could have told me all that stuff needed to be fixed on the car the first time instead of it needing to come back
****************** is lacking. They told me to go to corporate to solve the problem with my car rather than advocate on my behalf. Corporate told me to go them. Meanwhile I have a Acura that is broken for years. Dear ****************,We appreciate your feedback and apologize for your recent experience with our service department. We would love the opportunity to make things right. Our Service Manager,***************************, will be contacting you soon to further discuss this matter.Sincerely,****************************... read more
****************** is lacking. They told me to go to corporate to solve the problem with my car rather than advocate on my behalf. Corporate told me to go them. Meanwhile I have a Acura that is broken for years. Dear ****************,We appreciate your feedback and apologize for your recent experience with our service department. We would love the opportunity to make things right. Our Service Manager,***************************, will be contacting you soon to further discuss this matter.Sincerely,****************************... read more
****************** is lacking. They told me to go to corporate to solve the problem with my car rather than advocate on my behalf. Corporate told me to go them. Meanwhile I have a Acura that is broken for years.
Business response:
<p>Dear ****************,</p><p>We appreciate your feedback and apologize for your recent experience with our service department. We would love the opportunity to make things right. Our Service Manager,***************************, will be contacting you soon to further discuss this matter.</p><p>Sincerely,</p><p>***************************** General Manager</p>
****************** is lacking. They told me to go to corporate to solve the problem with my car rather than advocate on my behalf. Corporate told me to go them. Meanwhile I have a Acura that is broken for years.
Business response:
<p>Dear ****************,</p><p>We appreciate your feedback and apologize for your recent experience with our service department. We would love the opportunity to make things right. Our Service Manager,***************************, will be contacting you soon to further discuss this matter.</p><p>Sincerely,</p><p>***************************** General Manager</p>
We purchased a used 2010 Acura TL on June 17, 2023 for our son. As my husband and son went to get into the car to leave the lot, the door handle on the drivers side popped off. We quickly notified the sales agent and he was shocked and said to come back on Tuesday (6/20) at 12pm and get it fixed. We agreed and left the lot.On Tuesday (6/20) we went to the dealership to get the door handle repaired. The service department had no knowledge of the situation. After a two hour ordeal, we were told the part was ordered and they wo... read more
My *** **** needed repair under my extended warranty for wipers that didn't work. I called Hendrick *********** first and waited for a live person as I wanted to ask if they work with Protective Asset Protection, my extended warranty (purchased from *** ****** when I bought my *** new). When I asked to make an appt, she told me they were booked through October and I wouldn't be able to schedule until then. It is July 25! I then went to the online scheduler and they had appts available in August. This ******ship is lying abou... read more
Watch out for the bait-and-switch on the Hendrick *** homepage. The website features a national calculator from *** Financial Services, but then when you're ready to sign, you'll find out the numbers are way off. In my case, the calculator showed lease payments of $378 per month after a substantial downpayment. But the offer I got from my salesman was $488 per month with the same downpayment. Over the life of the 3-year lease, that's an extra $3960. "The calculator is always off," he told me. "That's a national thing that do... read more
McConnell Imports, Inc. repaired our 2018 Honda Accord (replaced the turbocharger, code PO299) on June 15, 2023.The car worked well until July 13, 2023, when we began getting the same warning messages on the dashboard that we got before McConnell Imports, Inc. repaired the car.My wife was in ****** so she took the car to Merchant Honda, in Selma.They told ** that the McConnell Imports, Inc. mechanic had left the connector wire with a bad connection, caused by a bent pin on the connector of the turbocharger. Merchant Honda me... read more
Frequently asked questions about Hendrick Acura
How is Hendrick Acura rated?
Hendrick Acura has a 4.7 star rating with 7,820 reviews.
When is Hendrick Acura open?
Hendrick Acura is open now. It will close at 7:00 p.m.
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