Hendrick Acura

Shaurice C 

on BBB

2 years ago

They charged me an 800$ dealer fee, a 400$ fee for nitrogen that they put in your tires without your request, 400$ for *************** (a warranty for car paint) that I couldn't opt out of and a 400$ fee for window etching which is also something that I couldn't opt out of. They were 100% trying to take advantage of me because I'm a young black women. 800$ as a dealer document fee is just absurd. I offered to pay cash but they would not take out the unnecessary fees. Car dealerships are always trying to take advantage of bla... read more

tammy r 

on BBB

2 years ago

Do not use this dealership. They are super shady and will not return your calls. Im having to now reach out to Corp if I can get them to respond. They delivered me a car with the oil light on and it had been in an accident which the did not disclose . The car fax doesnt state it either. Ive talked with 3 different people at this dealership and again no one will call me back with a resolution.. *** left messages for the ** and nothing. 

Aveance C 

on BBB

2 years ago

Terrible service. My vehicle was repaired last month and I have the warranty which a lot me 35 dollars reimbursed for 5 days. I have been waiting and reaching out to my advisor ******************* who is supposed to be a manager to give me an update. He always responds that he will check and never writes back. When ever I call he is either on vacation or not in the office. This is peoples money and time they they are messing with. They clearly do not care about their customer. No one is willing to help I am always told someo... read more

Big D 

on BBB

2 years ago

Be prepared for a $3000 markup with ridiculous additional dealership add-ons. The internet prices are to lure unsuspecting customers only. This dealership has no intent to honor prices posted online. ***** became very irate as I attempted to decline a ridiculous offer. He is the short, big head ******** guy with a little man complex and terrible anger issues, as a few customers have pointed out. Stay away from this place, it is a very frustrating experience. The level of ignorance this dealership approaches it's customers wi... read more

JON C 

on BBB

2 years ago

bait and switch warning!!!!!!They had an advertised price on Autotrader for a truck that i was interested in, and, had made an apt to test drive. when i arrived at the dealership, we found that they had done a lift and added new tires and wheels for 10k above ad price. sales was honestly unaware of the changes, however, the financing guys ( tried to double team), acted like it was my fault that the price changed and the only way to fix the problem was evidently with more of my money. very unprofessional and wasted hours of m... read more

Rafael T 

on BBB

2 years ago

The worse experience buy a truck from this place its bee 3 months and so far Im still waiting for my registration and tag because they never transfer my special tag and ad weight on in also took me 3 trips to dmv and yesterday I finally lost my tag pay a fine and getting a different tag cost me to pay taxes and else its just unbelievable but I will never recommend this place I hope nobody else go thru this problem 

Francisco M 

on BBB

2 years ago

I have been servicing at this store for over 15 years, but this will be my first time actually buying a car from them. The last 4 purchases have made at a different store. This time, I was in for an oil change, and looked on the showroom and saw a car I liked, and walked out with a brand new RDX off the showroom. Their sales staff has completely changed, Jessica was extremely nice, friendly, and knowledgeable. She helped me working with her manager and got me a great deal. Spoke to her manager, he was very professional, even... read more

Hawa C 

on BBB

2 years ago

This review would have been Zero stars if that was possible. I have been lucky in my time to buy cars from honest salesmen in well established dealerships. But then comes along my experience with Acura of Peoria and the manager ********************* completely broke the trust I had in them.After I bought the Lexus 2015 RX350 -Arriving home, I could not lock the car. The central locking would not lock all doors. After a few days of unsuccessful attempts, I took the car to ***** who did a checkup. They found a faulty door actu... read more

Jason B. 

on BBB

2 years ago

Hands-down the worst experience i've ever had purchasing anything! Do not buy anything from this dealership. Their customer service ends the minute you sign the paperwork. I purchased a '23 MDX three weeks ago. The aggrevation started from the moment i was negotiating my trade with the sales manager, Josue Gutierrez. He low-balled me on my trade by thousands of dollars using the sleazy used car sales tactics. I had to haggle with him for hours to get my trade up to what the vehicle is worth. All the people i delt with are ex... read more