Hendrick Acura

Vera B 

on BBB

3 years ago

I made an appointment 2 weeks ago for our new 2021 chevy having some issues, we also requested an oil change, went over to my appt and dropped the vehicle Saturday morning, by Monday i called to check on the car since i need it one to work, after 3 calls and no response we had to have someone drive us to the dealer and still nothing was done not even the oil change, we spoke to Brian the service manager and he said he couldn't do anything to solve my issue (even though it was a warranty issue) and to tale my car, after that ... read more

Amber G 

on BBB

3 years ago

Never buy a car from here. They will never find an issue with your car while its under warranty. They will wait to the very end after the car is out of warranty to actually and try to find the issue. NEVER will buy a kia from anyone again, to many issues. I just recently seen they put out a recall for the kia forte and apparently my car is not covered under the recall because it is a 1.8. Even though i have the exact issues they state in the recall for the 2.0. Makes absolutely no sense. 

Denise J 

on BBB

3 years ago

I bought a 2021 Chevy Silverado from Hendrick Chevrolet in Durham, NC. Less than a week later, a crack appeared across the windshield. Hendrick said that they would replace it and put me off. In June I finally went through my insurance and replaced it. Also, I refused all of the extra packages they offered me. When my loan bill came in, the amount was $6,000.00 higher than the agreed on price. It turns out that the dealership added in those packages without my knowledge. The dealership told us after we called them about it t... read more

Sandy S 

on BBB

3 years ago

Todd R*** (general manager) and his team were astounding in the treatment of me and my wife. They really made us feel like family and personalized the experience to our needs. We will definitly be back to do more business with you guys thanks. 

Lita W 

on BBB

3 years ago

In December 2020 I purchased a 2020 Kia Forte from Hendrick Kia in Cary NC. Elvin was my salesperson and Jayme in the Business Office. I also purchased some additional warranties. In February 2021 that car was totaled due to me being rear-ended . So in March of 2021 I went back to purchase another Kia, this time a 2021 Kia Forte. I dealt with the same two people as the first time. So fast forward to me trying to get all the information about the remaining warranty from the 2020 Kia, so that it can be credited to my account t... read more

Jamie O 

on BBB

3 years ago

I love visiting this dealership! The staff is so friendly and there is a great sense of integrity!! 

Audrey 

on BBB

3 years ago

Worst car buying experience ever😡😡😡 The Salesman James was rude and deceitful. He illegally did a credit hard inquiry (for in house finance Hendrick Lexus) without my knowledge and permission by lying (that he was just doing the application for JP Morgan Chase only.😡😡🤬🤬🤬 no one deserves to be treated like the way I was treated. #WillNeverBuyCarFromThatDealershipAgain😡😡 

Kathryn G 

on BBB

3 years ago

I am unable to file a formal complaint due to the lack of Lemon Law in North Carolina. Below is a copy of a letter of complaint issued to Hendrick Automotive Group in regards to Stevenson-Hendrick Mazda in Wilmington, NC: To Corporate Office of Hendrick Automotive Group: I am writing to collect a $1,999.77 check from your automotive group. I will outline the reasons as to why I will be collecting this check from Hendrick Automotive Group. This complaint is in regards to a 2012 Honda CRV purchased on April 7, 2021 at Stevenso... read more

Martin J 

on BBB

3 years ago

Purchased a New Rav4 from Hendrick's Toyota of North Charleston. I declined all the service agreements and dealer add ons yet it was added onto the total purchase that I financed. They made no apologies for attempting this fraud. Buyer beware and avoid this dealership.