Hendrick Acura

Hernan S 

on BBB

2 years ago

My recent visit left me feeling frustrated and disheartened, and I feel compelled to share my experience. Just one more Shady Dealerships, Dont let the Acura name and location fool you; they act the same as a used car dealership in *******.During my visit, I encountered some shady practices that left me questioning the integrity of your dealership. The false advertisement they said the card was certified, but when I got there, they told me I had to pay $2k more for the certification and 1K more for the paint protection. Basi... read more

Wade T 

on BBB

2 years ago

It truly saddens me that this dealership and management continues to give me and my family the bait and switch. They sold us a car and service plan that, by the admission of *** finance, should not have been sold. They then delayed repairs that could have been covered under that service plan and after it expired they started giving quotes.I have spoken with the service managers and dealership general manager ******************************* and the only offer was for oil changes just to get the vehicle back to the dealership ... read more

Winston B 

on BBB

2 years ago

I was sold a 2020 Certified Pre-Owned Acura MDX in March 2023 where it appeared the vehicle was in good condition. They showed me the CPO paperwork and inspection. Drove the car down to Richmond, VA where I lived and noted a vibration coming from the back. Took my vehicle to Crown Acura and they noted that 3 of 4 rotors were worn and the car out of alignment. Had to spend $700 just inside of 5 days of owning the car. Karen Radley CPO process documented the inspection report (passed) for brakes. Crown Acura told me this shoul... read more

James G 

on BBB

2 years ago

"I recently visited Curry Acura for an oil change and was extremely disappointed with my experience. Not only did they overcharge me for the service, but they also failed to inform me of the additional costs until after the work had already been done. When I tried to question the charges, I was met with unhelpful and dismissive customer service.It's frustrating to feel like you're being taken advantage of as a customer, especially when you're trying to maintain your vehicle's health. I expected more transparency and honesty ... read more

ROBERTA M. 

on BBB

2 years ago

As an African American Woman, I travel through the entire **************** for work. My Husband purchased a 2018 BMW530 as second vehicle. He was told the car was inspected in ************** before it was transported to ****** **. Less than 100 miles the brakes light came on , and now we are told the ** Unit needs a full replacement and the parts are difficult to locate, back order etc. We attempted to resolve this issue and they refuse to speak with us or contact general manager. The car has been driven local due to my fear... read more

christian d 

on BBB

2 years ago

I bought a 2013 honda accord from this location, 2 days later found out it was leaking. Took it to them and they charged me for the repair, 2 days later its still leaking. So i took it to a trusted mechanic near me and they showed me where they didnt even fix the problem on my vehicle, and they found another leak that john eagle didnt tell me about. I then call them to speak to a service manager and the manager kept hanging up on me. 

Kiana W 

on BBB

2 years ago

I went into this dealership on Saturday, February 25, 2023 to get an oil change and to have my camera screen checked. When I called to schedule this appointment, I was assured that my oil change and to have my screen checked appointment was scheduled. When I arrived I made sure that I let my advisor know that I was there for both and was told that it'll probably take 2 to 3 hours. I was okay with that. A hour late the advisor came back and told me that my oil change was done and because they're busy they wouldn't be able to ... read more

Christopher M 

on BBB

2 years ago

Wow just got off the phone with them and ******************* said he doesnt have bad reviews. Well man look at all of this. Ill keep my story as brief as possible. I purchased a BRAND NEW ***** Civic Sport from this location. It was night time and after close when we finalized the vehicle details. We drove it home but upon further inspection under the light, there were an incredible amount of cosmetic issues. Scratched brakes lights, scratched interior(cloth and plastic), window tint was bubbled up in multiple spots on all o... read more

Pam C 

on BBB

2 years ago

I would give them 0 stars if I could. We purchased a used CRV and we were provided a sheet with the offer which plainly stated a fee of $555 for the **** alarm. However when we sat down with the finance manager she told us the **** alarm was already installed and we had to pay $855 for it. We kept telling the finance manager (oh, shes also the compliance manager! REALLY?) that the alarm cost had been included with that WRITTEN quote (which we had initialed but wasnt included in the sales documents provided.) It was initialed... read more