Hendrick Acura

Tyler 

on BBB

3 years ago

My memorable experience with Hendrick Luxury Collision Center (HLCC) started on May 26th, 2021, after an accident, resulting in the need of repair to the front left of my 2020 Tesla Model 3. Upon delivery, my vehicle sat patiently in the parking lot while insurance worked its magic. Through phenomenal miscommunication between the Hendrick Team and State Farm, my initial estimate and supplement estimate were finally received, and parts were ordered on June 12th. My communication thus far with Abby and Justin was steady, and I... read more

Katie W 

on BBB

3 years ago

I purchased a 2009 Honda CRV on 04/06/2021. The car was listed for sale, appointment to view was made and upon arrival, the car was locked, filled with personal items and obviously not ready to be test driven. The Finance officer was rude, pushy and deceitful. He was agitated that I did not feel comfortable purchasing the car before even sitting in it. I left. Having a less than pleasant experience, I did decide to purchase the vehicle and took possession on 04/09/2021. On 06/10/2021 I received a letter from the DMV stating... read more

Pashion W 

on BBB

3 years ago

When I purchased my vehicle, I was told my step bars would be in the next week. It has been a month and nobody knows where they are or the tracking of them. It is so unfair because my salesman Guisseppe Pagano knew I had small kids and that the family vehicle I bought (Suburban) would transport them. I can not get a clear answer besides wait. How long should I have to wait? If I would have known the wait would be over a week, the vehicle would have never been purchased and he knew that and clearly lied about the step bars. S... read more

Robert E 

on BBB

3 years ago

Took my Crosstrek to Hendrick at Southpoint to have the Starlink and GPS updated. Made the appointment online and entered these two items as needing to be done. The service rep asked me what I needed done at the time of drop off. I told her Starlink and GPS updates. She said ok and I left the vehicle. She also told me I would get a complimentary car wash and the interior vacuumed. When I reviewed the bill at pickup it didn't reflect the GPS update. When I asked I was told that they couldn't perform this work. I was given an ... read more

LI W 

on BBB

3 years ago

It is never too late to file a complaint with the State Attorney General at www.consumer.georgia.gov. When a car dealer gets a certain number of complaints, the dealer will be fined by the State of Georgia, and its franchise license may be revoked. So, don't let the owner of the Gwinnett Place Honda tell you that, " He is the boss. Nothing you can do." I recently discovered the dishonest business conduct in the Gwinnett Place Honda located in Duluth, GA. For those who bought service maintenance plans from the Gwinnett Place ... read more

Greg P 

on BBB

3 years ago

Dealership applied a traditional 'bait and switch' tactic on pricing. This is one of several challenges I had. Multiple promises made by dealer's representatives went unfulfilled. Unfortunately, due to their tactics, I felt forced to complete a new purchase v walking away. They told me internet pricing and we could arrange to complete paperwork via maverick (long distance approval methodology) and at the last minute said we could not do it, had to be done in person at the dealership. Living 4.5 hours away, pricing was reveri... read more

Cherise C 

on BBB

3 years ago

The financial advisor here ran my credit two extra times without my consent so now I have 3 hard inquiries on my credit when there only should be one! They jacked up the prices for me to buy something out of range and were completely hard to work with. Even the cars that they said had a clean motor sputtered upon acceleration. The service here was very deceitful and they cannot be trusted. I wanted a Honda, but I am thinking about trusting in another brand for my buy. Save yourself some trouble and DO NOT SHOP HERE! Now, I h... read more

Tymeak T 

on BBB

3 years ago

The worst experience purchased a vehicle on 5/6/2021 and been receiving misleading information no one return my phone calls my vehicle was in the shop for 3 weeks nothing got fixed this is by far the worst dealership I've ever been to. 

Heather 

on BBB

3 years ago

I recently had a tire that was leaking air. I called parts depot to see about getting it changed out. They had to order tire. Came in that day. Was told I needed to speak to service to make an appointment. The service girl said it would be a week before I could get it. I explained that my tire was going flat. I have no spare and my son rides with me everywhere. I told her I was very concerned about the safety of the tire and if i got stuck alone with it on the side of the road. From that moment she was so rude and said "like... read more