Hendrick Acura

Samuel A 

on BBB

4 years ago

Jeff Gordon Chevy in Wilmington NC service has major problems. I brought my 2018 C7 Corvette in for warranty replacement of my leather dash due to it bubbling up and coming apart. I have been trying to get this service department to fix my issue for months now. The first two trips in which they called me in to get it replaced they had ordered the wrong part and actually brought me in to the service department and removed my dash before they even realized they had a wrong part. Not once but twice this happened. Now I'm waitin... read more

Lashonia M 

on BBB

4 years ago

Rick Hendricks Duluth Georgia gets absolutely NO STARS but they made me leave one. THEY ARE DISHONEST SCAMMERS. Save your money and your time. From the salesman training to the General Manager they are trained to beat you out of your money, collect the commission and never answer your calls. They make promises that won't be kept. Falsify odometer readings and date of purchases etc. I can go on and on but instead I am taking legal action. However, I want to make sure I let the consumers know to BEWARE. WIsh my son would have ... read more

Joseph Lately 

on BBB

4 years ago

So I went into the dealership with a capital one per qualification and they didn't use it instead they ran another app with out using the qualification code I had also the inquiry they add when I told the rep I only wanted to go with cap 1 and I also asked did he use my code he said yes..... long story short I called cap 1 the next morning because I walked away from the deal and I was informed they never used my code..... the Chevy dealer in Buford Georgia will hustle you make sure you double check 

Luke H 

on BBB

4 years ago

I went in to buy a car. They have QR codes on the windows with sticker prices. When I sat down to actually buy the car they opened the offer with a price that was 2k more than the sticker. I asked to speak to the manager and he tried to rationalize it as a number a third party gives to the car. I asked why he as a manager allowed for such abate and switch kind of business practice to occur. He then tried to explain to me that it was similar to an internet coupon. He offered to take the price down to the initial sticker price... read more

Brian L 

on BBB

4 years ago

I agree with *** * .... deception is a way of business at Rick Hendrick CDJR in Duluth, dealt with them from out of state on a truck a friend said that they had posted, I called the number given to me and spoke with their sales team about this particular truck, asked if it was a 84" cab to axle ( already have a 60" cab to axle ) , sales member comes back after telling me that they will check to make sure , I am assured truck is a 84" not 60" cab to axle , but need to send 5,000.00 to hold the truck... they have someone inter... read more

Clara W 

on BBB

4 years ago

If only I could give zero stars I would!!!! Terrible experience!!! Sometimes I ask myself" how stupid do some people think I am? Giving people room for improvements doesn't qualify you as being stupid, it simply means you are behaving intelligently and maturely! I bought my car from these people, and 90% of the time I have taken it for service to them. Lately, this is like the 3rd time they have lied to me. Some Acura workers have Zero integrity!!!! I just spent a lot of money to repair my car(for an alternator and a battery... read more

diana s 

on BBB

4 years ago

I traded in my 2016 Honda HR-V for a 2020 model on 10/5/2020. I made the trade and purchase on somewhat of whim, and don't regret it. My sales person, Cristhian J******, was very nice and did a great job. I was, however, a bit uneasy about my time with Ronnie in the finance department. I felt rushed and a bit pressured into purchasing the additional items for the vehicle. I was provided a Honda flash drive on my paperwork and my home printer is not functional at this time, so I was unable to review my documents as soon as I ... read more

Laura G 

on BBB

4 years ago

I would give ZERO stars if it were an option. The sales team need to know that NO means NO and not try to pressure you and tell you they have a quota to hit in order to force you to buy a car. They practically held myself and my bank card hostage (would not return it to me so I could leave) after telling them I needed to go. 3 different sales managers tried to keep pressuring me after I asked for my card back so I could leave, I do not recommenced this place to anyone. They are pushy and mean. 

Dr. Cheryl Hamilton 

on BBB

4 years ago

I had the opportunity to purchase a Porsche but instead I brought the Audi A7 in Jan 2021 I felt that Audi dealership seriously lack communication skills and had rendered poor customer service. The person who answered the front or service desk was abrasive and abrupt. It left me speechless and surprised. The financial department was called on several occasions ; there was no call back. I finally got a call back after complaining to the general manager Both the front desk and financial department are in the need of some profo... read more