Hendrick Acura

Stephanie B 

on BBB

4 years ago

This location has went totally down hill. This is no longer a place I trust nor are they "cultural friendly" in the nicest way I can put this. I purchased 2 vehicles from this location. A 2018 and 2019 Jeep. Most recently last week as a single mom was broke down on the side of the road. I called this location the next day. I was told to come in only to arrive and be told the total opposite.I was treated with bias and humiliated. I have the Platinum coverage extended warranty package. I not only was not given a loaner or rent... read more

Andrew M 

on BBB

4 years ago

I recently applied and was approved by BMW Financial Services for a used vehicle in July 2020. The sales rep told me that I didn't need to make payments for 90-days as a incentive to purchasing the vehicle. What the car salesmen didn't tell me was that interest was accruing every single day for the 90-day period in which I thought I was relieved of making payments (including interest). Fast forward to the first payment, and I was ONLY paying the interest on the loan accrued from the 90-day period and nothing towards the prin... read more

AS 

on BBB

4 years ago

For this to be such a large dealership their service is TRASH! I purchased a vehicle on 07/29/2020 and today is 09/30/2020 and I STILL DO NOT HAVE LEGAL PLATES, REGISTRATION, OR TITLE ( SUPPOSED TO BE SENT TO LIENHOLDER)!!!! This has hands-down been the WORST car buying experience I have ever had. They do not communicate. Management is a joke and doesn't even return a phone call or voicemail or a text message or an email. I just want to legally own and drive my car and can't do that because these people can't get their **** ... read more

Danielle F 

on BBB

4 years ago

Zero stars are impossible on this site so 1 will have to be given....believe me, it is not deserved. This place is a wolfs den filled with carnivorous salespeople who have zero issue with steamrolling you through a deal with minimal communication and plenty of misinformation. Try to avoid this place if you want a pleasant car buying experience. Otherwise you'll be bombarded w numbers and rushed to the finance department before you've even signed off on a vehicle. Sound crazy? It's not. In true honor of their namesake, these ... read more

Lou B 

on BBB

4 years ago

I brought my vehicles in for service last week. State inspection and oil change. Before I arrived home from dropping off the vehicle, I had received spam from the dealership. Within days, I had received spam from the dealership, GM, and SiriusXM radio, which included the name of the dealership and the dates of my service! I did not agree to this spam, and I did not agree to share my information with SiriusXM! I had to personally and individually opt out of each company's e-mails when I should never have been opted in in the ... read more

Liat L 

on BBB

4 years ago

A month ago We Bought a i3 from Bmw Murrieta. We where received misleading information on every question we asked!!!! Also didn't didn't tell us about the big i3 lawsuit they had on 2016 The main one was about how is the driving when the car run out of battery and start driving on gas. We were told we won't notice anything and the drive will be smooth!!!! In reality we almost had an accident twice!!! Both on the freeway... we calculated the battery range but it changed during driving. One the car dropped to 45 miles from 75 ... read more

Leigh T 

on BBB

4 years ago

I purchased a 2017 Dodge Ram with a Platinum warranty with a zero deductible. I have a couple of issues but they are now saying I have $100 deductible. I have my service contract and it clearly is printed $00.00. I have jumped through hoops to get this sorted. But they still are denying my contract. As a gesture of 'good faith' they will look at my truck. Don't ever go to Hendricks for a vehicle. 

Sindy P 

on BBB

4 years ago

I bought a brand NEW top of the line Cadillac Escalade in 2018 Platinum. At 22, 000 miles service appointment i was told the thread on my tires was low and needed to be changed. I then proceeded to speak to a service manager in order to clear this situation up because there is no way i paid $100,000 for this truck and i have to change the tires at 22,000 miles. He said those were the tires put on by the manufacturer and they could NOT do nothing about it. Now at 33,000 they are recommending new tires for my truck which i pai... read more

Robert 

on BBB

4 years ago

We are a loyal Honda owner since 1978 having purchased 14 new Honda's since then. Never had this problem before with ANY business. The Honda of Newnan sales department are very unprofessional and unethical and located in Newnan, Georgia. We visited the store personally and have all the documented emails and voicemails saved from the salesman and managers to confirm everything. My wife and I scheduled appointment to pick up vehicle that was agreed upon and price by the General Manager who "physically put his hands on the vehi... read more