Hendrick Acura

Rashmi K 

on BBB

4 years ago

For this to be such a large dealership their service is TRASH! I wish I could give this dealership NO star. I bought Toyota Camry 2020 model from Hendrick Toyota in Apex. I did not have care so deal was done totally remotely either by text or phone. They texted me on 1/4/2021 around 5pm or 6pm and ask if I still interested in car. As per text coversation it seemed they ageed upon everything I ask for and they insisted that 1/4/2021 was the last day for the best deal on that vehical. They agreed upon $7000 off on vehical MSRP... read more

Julio m 

on BBB

4 years ago

I've been doing business and buying my cars from hendrick group since 2014. I bought a total of 10 vehicles. Last month December the 9th i traded my Honda and got a new Toyota, the reason I went back to hendrick is because they were so good to me, but toyota concord just did me wrong. They didn't send the whole amount in the payoff and honda is claiming there's a balance due. I contacted toyota and they don't want to take responsibility. They seem not to care about returning costumer. Oh boy I made a big mistake walking into... read more

Nick 

on BBB

4 years ago

I traveled across the country to visit a dealership after them telling me My payment would be a certain amount of money and no more and guaranteed me and told me to drive down and then everything will be fine... I get to the dealership everything is going well and you get to the finance guy told me my monthly payment is higher than what I was told it would be his excuse was they Musta add me the customer has to take the hit now Or I should leave because there was nothing he could do they made a mistake and they wouldn't take... read more

Nick N 

on BBB

4 years ago

This review refers to Lexus of Pleasonton, CA. Called to get timing belt kit replacement quote. The advisor said the quote included timing belt tensioner/pulley, crank/cam seals, water pump and timing belt..etc. I asked him to email me the parts and quote. Turned out those tensioner/pulley, seals are not included in the quote. A honest place would recommend replacing the timing belt tensioner/pulley and seals while you are in there. I again specifically requested to replace the tensioner, pulley and seals, the advisor sent m... read more

Ali D. 

on BBB

4 years ago

I would like to let you know that you have a great team. My wife is extremely happy with her car (2020 X7 40i). The customer service we received 17th and 18th December 2020 was awesome. Mr. Ligon W********* was great throughout the process. Meaning he was not pushy and he told us the truth in reference what we were paying for. Yes it is an expensive car but BMW is a great and reliable product. We would like to thank Jordan, your finance rep, made the signing for the car seamless. Bottom line we would like to thank you and... read more

Maria M 

on BBB

4 years ago

Its been 3year and 7 months since i bought a toyota RAV4, been trying since day 2 to cancell all extra warranties, spoke with Jose to help me he said he will contact finance department, i would call, leave messages, without success, i would stopped by and asked anytime i had service, and promised to be contacted but that has never happened,last year in may 2019 i trade that in for a Sienna and until this day they have not cancelled, paperwork has been submitted, and no one seems to really care, 3 weeks ago my Sienna engine b... read more

Melanie H 

on BBB

4 years ago

Wish I Could Leave Less than One Star! Our son has purchased three vehicles from MOG Mini. A few weeks ago he purchased a 2018 Jeep Wrangler with a lift kit and bigger tires and in the first week he started getting the "Death Wobble". He took the vehicle to the dealership was basically told it's not their problem but they would fix it for him at $1,500. He fixed what they told him was wrong with it on his own for $350. It didn't help. Again, keep in mind he only had the vehicle a few weeks and it had only been driven to work... read more

Steve C. 

on BBB

4 years ago

Not only does Rick Hendrick own top-notch NASCAR teams he also owns top-notch dealerships. I just bought a used car from Hendrick Lexus of Northlake and had an excellent experience. Robert the salesman and other employees were very polite and courteous. I typically end up dealing with dealership shenanigans, but non of that at Hendrick Lexus of Northlake. The dealership is beautiful inside and out along with the service.Thanks Hendrick of Northlake! ******* 

Vanessa F 

on BBB

4 years ago

Visited this dealership for car servicing, employees walking around with no mask on even though the numbers of Covid cases are on the rise, I have counted 10 so far without mask, some in upper management and some sales persons, I will have my car serviced elsewhere because of this level of unprofessionalism. Something has to be done!