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Hendrick Acura
- Car Dealers
- Charlotte, NC
About this business
Location details
6824 E Independence Blvd, Charlotte, NC, 28227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The salesman was nice, nut he is at a loss when it comes to black people, for examle, when test driving a car, why have the rafio station on a nlack station. Who cares, lrabe it off and let the customer pick what they want.And yes black people can make decent money without doing sketchy stuff, get a **** clue. And by the way, *** had ** leaving in a new car 45 min after leaving ******* whats the deal? We were talking with ****** for 2 weeks and they were just greedy as h***
I had my *** X5 serviced at ************ / MINI and my service advisor was ******. ****** was the epitome of professional, very friendly and transparent. She would provide updates regarding my vehicle via text mails which i thought was cool.I was had a small license plate issue and without a blink of the eye she took of the matter. I look forward to working with ****** because of her demeanor and knowledge of the product and because of these factors and her reaching out to keep me as a customer satisfied she should receive t... read more
I dont recommend this dealership at all! Purchased a 2016 Audi Q5 on Dec 30th 2022. The entire process was rushed. I wish I had gone with my gut feeling. Long story short. They didnt do a good job with detailing the car, so I scheduled a day to take it back for that to be done correctly. Along with other issues I felt needed to be looked at. One of those issues were the blind side sensor. While they detailed the car, they looked into this issue as well. ***** called back later that evening to inform me that, they couldnt hel... read more
This dealership will not return any phone calls back or honor the service agreements we purchased for our car. They assured us that if ************ packages purchased will be honored. We happened to move out of state and we have been ghosted. We are still paying on the car and services that have yet to be rendered to our car. We love our car; however, despise the dealership.
They insist on charging for dealer added equipment to pad their profit margin. Beware of the LoJack add on. They insist they dont sell a car without it. I thought they sold automobiles at Hendricks, not useless subscription based security systems. I can get my own wheel locks, tinted windows and pinstripes, etc, than have them lumped into a 8k markup over the sticker. No worries. Plenty of other places to purchase a new car and it wont be at a Hendricks dealership.
UPSELL at its best. I had service done for my Audi Q5 back in February and I had an extremely disappointing experience, not only with customer service but how service was handled. The service advisor I was assigned did not communicate until I called him after a week of having my car in their possession. I had to call them since there was no contact for a whole week after the inspection video was sent. I was sent an inspection video of all that was wrong with the car, and nowhere in that inspection video did it state that I n... read more
We travelled today for a trade in and buying a new car. The deal did not work out , but Mike instilled excess fear and made us sign a piece of paper that our car is not safe. Excellent business strategy in trying to do the trade favorable to you. We are safe and at home. But such kind of fear instillation and emotional manipulation is not needed by big care dealers like yourself. We got a better deal locally . I hope you treat your customers better in future and may be with some kindness and respect.
Business response:
Thanks for emailing with Heather and I — I totally understand and I apologize. As I explained, we genuinely were extremely concerned over the safety of your vehicle after our technician checked it out. The last thing we wanted to do was to have you and your husband drive the vehicle back to Cincinnati and have an accident. We had an obligation to tell you about what bad shape the car was in since we had a technician examine the vehicle. There was no nefarious plan to get you to accept less money for your trade, but I underst... read more
Thank you To ******************************************************* I was able to get a new vehicle i was able to get my old vehicle traded and the whole process was amazing i,m Glad i came to the Hendrick Organization !!
We travelled today for a trade in and buying a new car. The deal did not work out , but Mike instilled excess fear and made us sign a piece of paper that our car is not safe. Excellent business strategy in trying to do the trade favorable to you. We are safe and at home. But such kind of fear instillation and emotional manipulation is not needed by big care dealers like yourself. We got a better deal locally . I hope you treat your customers better in future and may be with some kindness and respect. Thanks for emailing with... read more
Frequently asked questions about Hendrick Acura
How is Hendrick Acura rated?
Hendrick Acura has a 4.7 star rating with 7,820 reviews.
When is Hendrick Acura open?
Hendrick Acura is open now. It will close at 7:00 p.m.
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