Hendrick Acura

LIsa H 

on BBB

2 years ago

This is absolutely the WORST dealership in town. Clearly, they do not care about the customer. We had two different Tahoes that were "supposed to be ours'. They sold the first one after many discussions with them. Waited weeks for the second one, told it was on the lot and needed to be inspected. Just got a call from the manager saying he just sold it. F you Hendrick, we are done with your BS 

Leslie S 

on BBB

2 years ago

My mother purchase a brand new vehicle from ****************************** *******************. Firstly, it was told the vehicle would be available in a week and after 2x weeks we called and after checking, was told the vehicle was at the dealership. After doing some checking, seems the vehicle VIN was different and was actually given a different vehicle from want was apparently ordered/shipped. Then a few months later a plate/cover from the passenger side mirror came off and when we visited the service department was told i... read more

Erika O 

on BBB

2 years ago

I've had multiple issues with the service department damaging my truck. They installed a mass air flow censor backwards when reassembling the vehicle a few months back and that caused the truck to break down on the highway and for the air intake filter to come off. Then this past weekend 10/29/22 we took my perfectly healthy truck in for an oil change and the very next day 10/30/22 the check engine light came on. Now they're charging me $159 to tell me what the the technician broke on my truck and that it's the mass air flow... read more

Gerri G 

on BBB

2 years ago

**** was told at the beginning of my pick up that I have a medical condition that would limit my time at the dealership. I told him myself. He took offense to this and deliberately made me wait as my pain level rose from a 5-9. He walked to the ******** dealership, then sat in the contract office until he heard me inquire why it was taking so long... He walked out smug and said I'm waiting on you?! Everything was sent in advance to make the deal quick. I have no problem with financing as my credit score is very good. I've be... read more

Renaldo B 

on BBB

2 years ago

I went to the dealership in August and ordered a vehicle. Upon receiving the vehicle it Initially seemed to have everything I ordered. I later noticed something was missing. I took the vehicle to the dealership and asked about the breach in the order contract, but was told the order didnt include the missing accessory. Upon doing some research, I realized I had indeed ordered the accessory as an inclusion to an offered upgrade for the 2022 model. Which is what ordering system was used to build my Jeep. Jeep decided to change... read more

Linda R 

on BBB

2 years ago

Merriam ****** has been nothing but aggravating to me. I bought my Highlander brand new from them,and the salesman told me that mt navigation would be updated for free as long as I owned the car. Well like most salesman they leave now they dont want to cover my upgrade to my navigation. I cant even get *************** to call me back have called her several times the first time I talked with her she said she would call me back the next day well no call after 3 days so I called her back left message to call me back no respons... read more

Demetrice W 

on BBB

2 years ago

The worst service Ive ever had in my life from the service department servicing my vehicle from lying about the issue causing me to come several times spending more money lying about a loaner car that turned out to be a rental at my expense to neglect to damage to the vehicle misleading me and avoiding me and that to say the Least 

Julion B 

on BBB

2 years ago

***************************** ***** of ****** will not sell me a vehicle unless I pay an additional $5500 over the **** in dealer added options. The vehicle I was attempting to purchase is not even built yet, and won't be delivered until 2 months from the time of this review. I told them I wanted to purchase 3 of the 7 dealer added options, but that was not good enough for them. I explained that the car has not even been built yet, and that I could understand the logic if the car was on the showroom floor with these items pr... read more

Christine H 

on BBB

2 years ago

we purchased a 2021 high country Tahoe 3 months ago, we needed them to look at the transmission and several recall issues. When I called to schedule the appointment i asked for a loaner car that we were promised if we ever needed to bring in the truck-the lady I spoke to said they don't give out loaner cars, then said they do after I explained that I was told they do, she then said oh it's based on a 1st come basis. My boyfriend gets to the appointment they didn't have a car for us sent him to hertz to get a loaner car, he w... read more