Hendrick Acura

Shakitra W 

on BBB

a year ago

I dont recommend this dealership at all! Purchased a 2016 Audi Q5 on Dec 30th 2022. The entire process was rushed. I wish I had gone with my gut feeling. Long story short. They didnt do a good job with detailing the car, so I scheduled a day to take it back for that to be done correctly. Along with other issues I felt needed to be looked at. One of those issues were the blind side sensor. While they detailed the car, they looked into this issue as well. ***** called back later that evening to inform me that, they couldnt hel... read more

Andrea K 

on BBB

a year ago

This dealership will not return any phone calls back or honor the service agreements we purchased for our car. They assured us that if ************ packages purchased will be honored. We happened to move out of state and we have been ghosted. We are still paying on the car and services that have yet to be rendered to our car. We love our car; however, despise the dealership. 

Jesse V 

on BBB

a year ago

They insist on charging for dealer added equipment to pad their profit margin. Beware of the LoJack add on. They insist they dont sell a car without it. I thought they sold automobiles at Hendricks, not useless subscription based security systems. I can get my own wheel locks, tinted windows and pinstripes, etc, than have them lumped into a 8k markup over the sticker. No worries. Plenty of other places to purchase a new car and it wont be at a Hendricks dealership. 

Alyssa A 

on BBB

a year ago

UPSELL at its best. I had service done for my Audi Q5 back in February and I had an extremely disappointing experience, not only with customer service but how service was handled. The service advisor I was assigned did not communicate until I called him after a week of having my car in their possession. I had to call them since there was no contact for a whole week after the inspection video was sent. I was sent an inspection video of all that was wrong with the car, and nowhere in that inspection video did it state that I n... read more

Kashone M 

on BBB

a year ago

Thank you To ******************************************************* I was able to get a new vehicle i was able to get my old vehicle traded and the whole process was amazing i,m Glad i came to the Hendrick Organization !! 

CeDeydra J 

on BBB

a year ago

I, regretfully, brought my brother to this dealership to purchase a car only to be met with unprofessionalism. Upon arrival, we were greeted nicely & a sales woman was appointed to **. She sat us down to gather some pertinent information such as what he was looking for, price range & his drivers license. After awhile, the sales woman returned back to shakily tell him, If I were you, I would just leave. Lost & dumbfounded, were all looking at her confused. My fianc asks someone for a manager. The manager comes out and says th... read more

Ann A 

on BBB

a year ago

I have taken my 2015 ****** Highlander to Hendrick ****** in **************** for service 6 times in the past 2 years. I believe in maintaining my car with the dealer regularly and this is my 6th ****** vehicle. It will be my last based upon the poor service that I received at the dealership today. A dealer should not sell a vehicle that they cannot provide service on. I only needed an oil change and a tire rotation (******* miles). I was given an appointment on the phone and quoted an hour for the service. This was consiste... read more

Rick J 

on BBB

a year ago

I am filing this complaint regarding Hendrick *** /Mini to express my jaw-dropping disappointment with my recent purchase experience.In May 2022) I purchased a 2015 ***** S60 advertised on the Internet in great condition. The ***** was in anything but great condition.Problem after problem, fix after fix. For several weeks the vehicle was in and out of the dealership for various fixes that is inconsistent and unfounded for a vehicle advertised in great condition. Aside from the vast inconvenience, it was misleading, dishonest... read more

Thomas W 

on BBB

a year ago

I bought a 2021 colorado and got a 3 year bumper to bumper warranty. A gas sensor went out and they want to charge me $700 to fix it. I gave them a bad review and now I receive harassing phone calls for days. I wouldnt recommend.