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Hendrick Acura
- Car Dealers
- Charlotte, NC
About this business
Location details
6824 E Independence Blvd, Charlotte, NC, 28227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We purchased a new Acura MDX for $48,000+ from Jackson Acura and had it serviced there for its entire lifetime. **** was our service advisor during this time. When we began to experience excess oil consumption to the tune of 3+ quarts between oil change intervals, we took the vehicle in to speak with him in person. He proceeded to tell us "they don't make them like they used to", "you need a whole new engine", and dismissed all of our concerns. I will also add that at our prior oil change, when I shared with him that the oil... read more
Worst customer service I have dealt with in the service department. I cant even give them one star. I called them Monday and talked with a service rep. she couldn't help me and told me the service manager would get back to me that day. Waited through Tuesday because I understand busy. Called again Wednesday and was told the service manager would get back by the end of the day. Its now Thursday end of day and I still have not received a call. You would think they would want to help so next car I bought I would consider them. ... read more
Worst service department in the world. Beware. They lie and cheat. ****** service manager is the most dishonest of them all.
I wish I had read these reviews before I went to this dealership. We have great credit and were told that our rate would be over 15 precent interest. And then they told us we had to buy their gap insurance as well as their made up fake paint protection and carpet cleaning with a total of $2,295 added. So went to mercedes dealership and got much better car at very low rate. DO NOT GO TO JOHN EAGLE ACURA.
I was looking for my favorite car Acura tl but saw an rlx ***** package and I was told it wasnt there wen I knew it was so I bought a 14 ************* and they are an *********** but didnt help me with my tag issue so that I have no problems they didnt point me anywhere I ask could I return the car it had been less than two weeks No u cant I was told so I traded it in for an rlx and I was given the low end of my car and owed for the rlx so we did it they were happy they made there quota after I again traded and bought anothe... read more
DECEPTION & LIES - I found a 2019 Acura RDX listed on Autotrader for $20,995. I contacted the dealership, made an appointment and drove 45 minutes to their location. I liked the car and the salesperson. HOWEVER....they refused to sell it to me for the advertised price. They INSISTED that I pay an additional $2,500 for something called Zaktek. My research indicates that this is spray on wax amounting to a BULL P*** dealer add on to wring more profit from it's customers and that other places only charge $500 for it. I told the... read more
Business response:
The zaks that was clearly listed online and on our worksheet was not the issue why we could not do the deal with this client. We removed them and came to an agreement. However, we couldn't do business because, we could not secure financing with this client at month end and we couldn't wait 10 days for the client to get us the funds from his own credit union. We offered our own financing and he declined. Another buyer came in same day and bought the vehicle cash. Thank you.
First of all we would like to thank ************************* for his great help. Also we would like to thank ***********************. They were both very helpful in an issue that came up with a vehicle my wife had purchased last year. She bought a 2018 RDX that came up with a recall issue recently and the part is not available. **** which is the general manager was very helpful in coming up with a resolution to this issue. **** was very personable and helpful. We would definitely recommend purchasing a vehicle from this won... read more
Amazingly smooth process with people who care! Refreshing to say the least! Worth the visit!
They will not honor the Acura seven day exchange policy. Purchased a 2024 MDX after having it a couple days it Does not perform as I was told. Many features I was told it had it does not have. Being deceived and lied to in making a large purchase as I was between two different vehicles, they insisted the MDX would perform better than the Infiniti QX60 I was replacing due to a total Loss. Was back-and-forth between dealerships for over two weeks Before purchasing. Due to the lies I was told about the MDX, now knowing the trut... read more
Frequently asked questions about Hendrick Acura
How is Hendrick Acura rated?
Hendrick Acura has a 4.7 star rating with 7,820 reviews.
When is Hendrick Acura open?
Hendrick Acura is open now. It will close at 7:00 p.m.
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