Hendrick Acura

Ann P 

on BBB

a year ago

So I called both of the **** Hendrick Chevrolet Car dealerships and was told they had the car I was looking for we drove one hour to get to ****** *******. We get there the original sales person was nowhere to be found,. The part that is really bad was they didnt have the car so they tried to sell me something else. They offered me another car I didnt ask about. Both locations have the worst customer service I have ever experienced, maybe because I am a female, I knew what I wanted before I went there. I left after about two... read more

Chaeli L 

on BBB

a year ago

Took my 2020 ****** Ascent for routine, scheduled service 11/10/23. They informed me there was significant damage to the drive shaft requiring nearly $3000 in work. They told me the vehicle was not safe to drive home and provided me with a loaner vehicle (brand new Outback with 10 miles on it). I decided that day to reach out to sales and discuss trade-in rather than proceeding with repairs. Spoke with sales via phone that afternoon and they told me they would call back with more information but I mever heard from them. I ca... read more

robert 

on BBB

a year ago

When I purchased my new vehicle I bought a vehicle service contract. When I got home and read the fine print I decided I did not want it and called the dealership to cancel it. The contract stated if I cancel within 30 days I would receive a full refund. I turned in the paperwork to cancel the contract 2 days after I purchased the vehicle and it has been a month and I still do not have a refund. Stay away from this dealership! 

JK G 

on BBB

a year ago

We have not felt dissatisfied purchasing a vehicle anywhere else, but here at Hendrick ****** in *******, ** due to their unprofessionalism. First, they refused to remove the pre-installed $1500 LoJack that we did not want, but discounted some. Second, they never disclosed that our car comes with one key. It was very important to us and expected that there would be a spare since we always get two sets elsewhere. Third, we felt they were not appreciative to gain our business. The sales manager was no where to be seen after th... read more

Lucina L 

on BBB

a year ago

I think they are charging excessive price for labor , not make sense be paying 600 dls for replace the 2 batteries and fluid in the axles and the time before I paid 150 just for the Ac filters to be replace , thanks to that I trade out my Jeep but Im trying to get back what I over paid and I check with some dealer mechanics and they think the same that I over paid . Please help me with this and try to make everything fair in the future , some times you have to work hard to get your dream car and this is not the way to turn o... read more

Courtney G 

on BBB

a year ago

So I had a new timing belt, water pump, drive belt service done in July at the Hendrick ****** in *******, ** off of 67th street. The other day the truck started leaking coolant from the water pump area (My truck has never leaked coolant before the service). So I called them and set up an appt next day so they can look at it. They said it was due to engine block pitting/corrosion and that the water pump didn't have a proper seal due to it. They charged me another $200 to grind the corrosion down to attempt to get a better se... read more

Michael G 

on BBB

a year ago

The dealer has a pre purchase add on called LoJack, which essentially is a vehicle gps locator device installed on the car. It presumably could locate your car if stolen. They refuse to remove it from the auto prior to sale. It adds $1500 to the price, and presumably a significant amount of extra profit. Beware. 

Jason C 

on BBB

a year ago

Where to begin, made appointment online for Oct 27th at 11 am. Just a regular routine oil change. OK my fault i did drop off an not wait there, so apparently this makes a big diff. when it comes to oil change. When purchased vehicle from them 7 months ago i got free oil changes, tire rotation, check fluids with my Hendrick prepaid service plan package and also the package for my tires as well. They are to replace tire if need be if it has a nail or shredded tire or whatever. Now i pay a large monthly fee for the oil package ... read more

Angela B 

on BBB

a year ago

On 10/2/2023 I received the worst customer service experience ever from a customer service representative at **********************************************************************/on **************. For no reason at all the representative was rude, unprofessional, impatient, and disrespectful. I reported his unprofessionalism to the service manager on duty. Luckily other employees were there to witness his behavior towards me and my husband. He probably received a slap on the wrist since he had no worries in acting the way h... read more