Gilmore Heating & Air

Stingrayme 

on BBB

7 months ago

Gilmore did a biannual inspection for maintenance issues. This is a no cost service as a VIP Member.($20 a month) My HVAC unit has been working perfectly. Was told I needed a condenser coil clean ($423), a capacitor ($349), and 2 pounds of refrigerant ($312). Total of $1084.00. Skeptical, I called another reputable company and paid for another inspection for maintenance issues. ($79). Showed them Gilmores write up prior to the inspection so they could confirm or disprove Gilmores recommendation. After inspection I was told t... read more

Hugh B 

on BBB

8 months ago

Our ** unit went out and we called for a service repair. The technician told us our unit was old and may stop working soon. The unit is under 10 years old, which I dont consider old when talking with others. The tech then suggested that we refill the refrigerant level, as he said it was low. He tried to upsell us on a $2,500 repair and we said would check our previous invoices to compare the numbers. The numbers were unchanged in the past year and when we talked to the Gilmore sevice manager, ****, he said those numbers were... read more

Darlene B 

on BBB

a year ago

The worst service ever, ***y made me wait over six parts for a heating part which was in stock w Lennox. I had to follow up numerous times and ***y did not follow up, call and kept me waiting in *** dead of winter. I had *** emperor plan which is a joke, ***y sent out an installer *** who did not know how to put it in and had massive attitude. So ano***r company I called and had *** work done quickly. The customer service is horrible, and ****** acts friendly but is a con she does nothing nor follow through. What a joke! 

Beth G 

on BBB

a year ago

Absolutely ************************** We purchased a new system from them in 2019. We came back in town on Oct 30. The system wouldnt turn on so we called for a tech. They came out and there were acorns in the system. My husband had to go on the roof as the tech didnt offer and he vacuumed acorns out of the pipe. We needed a new Pressure Switch. Weeks went by and we had no heat or air. I called dozens of times for an update and was told, we cant get ahold of anyone at the manufacturer, we will let you know when it comes in! ... read more

Deanna W 

on BBB

a year ago

We purchased and a complete unit installed in august 2022. Before a year went by our unit quite working. Gilmore sent a tech out and they said we need a new mother board and blower motor. After 3 weeks we hadnt heard back from them. I called serval times. They kept telling me they were waiting on the blower from the manufacturer. The following week I called back for an update. The blower had never been ordered. They reassured me that they would have it in a few days. A week pasted and no communication. I called them back. Th... read more

Roberto A 

on BBB

a year ago

** 2016 we sat down with a salesman and we told him exactly what we wanted. We wanted a Train rooftop unit sized so that when we convert our garage to a room the unit can handle it. Also got solar from them and since I am an electrician I would upgrade the panel to accommodate the solar package.Solar: so day comes and they said I couldn't install the panel for warranty purposes that now I would have to pay their guy to install a new panel and I said ok for the agreed price and they said no I would have to pay like $10K and s... read more

Reo Y 

on BBB

2 years ago

I had a great experience 2 years ago replacing my HVAC so three weeks ago, I decided to go with them when my water heater quit on me. I was able to get someone here next day and two guys who came to install the unit. The guys were professional, knowledgeable, and efficient. The huge problem came when I had to ask for an official invoice, so I can file for tax credit. When I called an asked for one, I received a generic receipt, no specific model and serial number to the water heater unit I purchased, no breakdown of cost of ... read more

Joanne H 

on BBB

3 years ago

We have had Gilmore Heating and Air service for years. Recently we have been very disappointed in their service. We feel we were vastly overcharged for a recent attempt at a repair, and when we got a second opinion from another company found that they were going to charge us for a part that is covered under warranty and is free. The large sum of money we already paid them for this repair was totally wasted. We will not be using Gilmore again. 

Dale Bailey 

on BBB

3 years ago

Hello **************,I have a little story to tell about Gilmore Heating and ***. My son bought a house in *********** 18 months ago. He recently called me and stated his ** wasnt working. I went over and discovered that there was two severed wires above his fan motor on his York system. My wife and I had reservations in ******** the next day, so I advised him to call ********************( who I thought was reputable). He said the answering service advised a $129 technician come out to work on the system. ***** came out, ran... read more