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Getaround
- Business Services
- San Francisco, CA
About this business
Getaround is a carsharing platform enabling drivers to instantly rent and unlock nearby cars, trucks, and vans with their phone, and empowering vehicle owners to share their cars and offset the high cost of ownership.
Location details
55 Green St, San Francisco, CA, 94111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There’s a balance on my account $191 tow/toll fee for a vehicle that had a bad battery. I was able to drive and park and within an hour the battery was dead the car wouldn’t start and Getaround had difficulty locating the vehicle. I waited with the vehicle for 2 hours before they were able to move it and had clients I had to see that I was unable to travel to. The car had internal issues which was a bad battery. why would the consumer be held liable for any charges. I understand if I ran over a nail and blew a tire or was in... read more
It’s Covid 19 the law states that the car is supposed to be clean and sanitize the car was dirty smelling and had weed and ashes all over I sent pictures of the nasty car y’all charge $100 fine if someone leave the car dirty and $300 fine if it’s smoking in the car so why am I not being compensated for picking up the car in these nasty conditions and the do not look like the pictures y’all advertise it’s scratches and dents and dirt all over the car I’m calling my bank and disputed these charges it’s Covid 19 the law states ... read more
**** this company, i left my wallet in the car my friend rented and they wont give my my wallet back. They keep saying i need to rent the vehicle to get my personal property back. After speaking with the police and informing the company thats when they decided to respond to my messages. The told me to show up at 9am. I show up and someone else was renting the fucking car. This business is so unprofessional im on day 5 and still no wallet. Going back today with the police.
It's convenient. That is where the kindness stops, however. Their app barely qualifies as an app in my experience, the charges are often incorrect and overcharges are common, and turnaround time to get charges reimbursed is pathetic. If you can figure out another short term car rental company, do it and let me know. I'm sick of this company.
Getaround charged our credit card multiple times without our permission for damages. They shared no photos of the damage and claimed the vehicle owner submitted valid receipts. They repeatedly assured us the charges were valid. After weeks of demanding proof they finally sent us a receipt for hundreds less than what they charged us and for services performed at a different shop and on a different day than what they said. The receipt showed that they lied to us but they only refunded part of what they took.
This company disconnected their customer service line. Thru email, they’ll take a week to get back to the customer. They’ll always side with the vehicle owners so they can scam more money out of the customers. Do not patron this awful company.
I rented Natalie C's Fiat 500 in the Marina District in San Francisco. It was dirty, but I was nice and gave the owner a 5 star rating anyway. Much to my surprise, she gave me a one star rating. She wrote: "Parked w/o giving 24 hour street cleaning as instructed in my info to rent my Fiat. Had to leave my plans to move my vehicle b/c of the this. So careless of this renter-not worth it." The fact is I parked on a street that didn't have street cleaning for another week. In San Francisco, they only street clean on the first a... read more
lets start by saying Getaround is nothing but a scam and the worse rental app company to rent car from. I rented a car from March 22nd to March 24th. You have to take pictures before unlocking the car through the app, a little piece of the bumper in the front kept popping out i noted that in and took a picture,minor scratches around,filthy seats. I was gonna extend the car longer but realize i couldn't I'm assuming the car was book after me. I provided pictures upon returning i took pictures there weren't any damage to the c... read more
Absolute worst experience with a car-sharing company. I used GetAround a couple of times before with no issues. On May 2, I rented a heavily damaged Toyota Corolla. The front and back bumpers were damaged, the inside was full of dirt and trash from the previous renter, the check engine light was on, the radio did not work (software issue error), the car was also not maintained and was misaligned which is a safety hazard. I submitted photos pre and post trip per the company policy with documented pictures of the damages. I ca... read more
Frequently asked questions about Getaround
How is Getaround rated?
Getaround has a 1.6 star rating with 193 reviews.
When is Getaround open?
Getaround is closed now. It will open at 9:00 a.m.
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