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Getaround
- Business Services
- San Francisco, CA
About this business
Getaround is a carsharing platform enabling drivers to instantly rent and unlock nearby cars, trucks, and vans with their phone, and empowering vehicle owners to share their cars and offset the high cost of ownership.
Location details
55 Green St, San Francisco, CA, 94111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I rented a car and I backed into another car. The car I was driving was not damaged but I reported damage anyway the host agreed their was no damage and said to Getaround their was no damage but they took **** dollars out of my account anyway without warning my account was overdrawn. I payed for the damage to the other car - there was no damage to the car I was driving the host had received nothing. They did this at a time when I cant call my bank or call customer service. I should have looked here before using them.
awful company. ruined my vacation. canceled my trip with prius 2 hrs before pick up. i has plans to pick up car and drive down there cali coast -here with my 11 yo from *************, first time in cali. they canceled my trip but didnt fully refund me. three reps told me theyd call me back to update my reservation and did not. then the booked a car that looked like it wouldnt make it around the block. good fully charged for that but told them to cancel that as well. didnt feel safe. she said shed send a code for discount but... read more
Getaround made like they were renting me a car and held up the process for days, charged me to verify my driver's license, which is valid from ******. Then denied me after a week of runaround because I don't have a passport. Why do I need a passport for a domestic rental? They held the process up so long rental prices went up so now I'm spending more and I wasted money and time on a verification process that nobody explained.
Automatically charged me for tolls after I paid for tolls myself through specifically marked cash tolls. Do not trust this company.
Was overcharged for a late return after the vehicle I had wouldnt start. I tried contacting the owner AND customer support but received no response but they had no problem telling me theyre extending my trip for me and taking my money. If youre going to rent something out these vehicles need to be inspected after every return just like **, the renters, have to complete an inspection before leaving with the vehicle. And I cant get in contact with a live person to even report the issue. Ive submitted several tickets and severa... read more
I have been a user of ********************** for years. I adhere to all the rules, return rentals on time and sometimes in better condition than before. But as of late this company has really disappointed me. This morning is the third time that the day before a rental I have booked more than enough in advance is being canceled on me. Now I can be reasonable but there is no way for you to talk to a human customer service rep with this company. This instance in particular I am not able to swap for a car that suit my needs, if ... read more
I am beyond angry! Minutes before I was scheduled to pick up the car, I received an email and a phone call saying that that car is not at the location I was designated to pick it up from. They were advising that I can be transferred to a new car or receive a refund for the trip. I called and opted to be transferred to a new car. I spoke to **** and she advised me that there was another car in my area and that I could transfer into it but that I would have to pay ANOTHER DEPOSIT!! The initial deposit I paid was $150 and this ... read more
Stay away from this business. After being a loyal customer for years and continually having to put up with their poor management: cars with dead batteries, cars that weren't parked where they said they'd be, cars with no keys, and gas charges even after I'd filled the tank, they moved on to fraudulent insurance claims now. I returned a car and they rightly pointed out that there was a scuff **** on the back bumper. I acknowledged that it must have happened on my trip while I was parked. They then preceded to charge $1200 on ... read more
Dear Getaround, I want to begin by saying I have been a loyal, compliant, and grateful customer for 2 years, and am in disbelief at how I am being treated. I want to clarify that I am not responsible for the scratch the owner found on the bumper after I had completed my trip and walked home. I took pre and post-trip photos and even videos during and after my trip, and in every single one of these photos and videos - there is NO damage to the car. The claims department is trying to frame me as having scratched the car, and sa... read more
Frequently asked questions about Getaround
How is Getaround rated?
Getaround has a 1.6 star rating with 193 reviews.
When is Getaround open?
Getaround is closed now. It will open at 9:00 a.m.
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