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Getaround
- Business Services
- San Francisco, CA
About this business
Getaround is a carsharing platform enabling drivers to instantly rent and unlock nearby cars, trucks, and vans with their phone, and empowering vehicle owners to share their cars and offset the high cost of ownership.
Location details
55 Green St, San Francisco, CA, 94111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Rented a car for the first time yesterday. Had the worst experience with their customer support and the car itself. I will never go back and I am still waiting for my refund.
I had a negative experience with a renter who sent a rude message a week after the rental due to being penalized for an inappropriate return. When I reported it to Getaround, their response seemed dismissive and attempted to shift blame onto me. It feels like they're gaslighting me. I wouldnt recommend listing your car with them or renting from them as this is how they handle problems.
The worse customer service. Am unauthorized amount of $225 was taken from account without notice. I was suppose to get a call back about the reason the car I rented broke down in the middle of the busy road with my 5 year and elderly mother was passengers to. It took me 3 hours to even get in contact with someone to help me. It's impossible to even try to get help with this issue. This service is a scam
If I could give these crooks and scammers negative zeros, I would. The rental car I had was stolen from the hotel that I was staying at. I followed all protocols such as filing a police report, and returning the key to the pick up location. They were suppose to refund me my deposit and the remaining time on the reservation. This happened on December 20, 2023. It is now January 12, ***************************************************************** that the car fuel levels were at 31% and I am responsible for that. What??? I to... read more
The car had an expired inspection sticker which got me towed. I contacted Getaround who assured me I will not be charged. Until I did, for the tow fee and a retrieval charge. 679 in total. I could've gotten the car myself if I knew Getaround is going to charge me for getting it-- I was assured I won't. My trip had to end early and I had to Uber my way for the rest of the trip. Getaround is refusing to reverse their decision to bill me for something I was not responsible for. **************** was note helpful at all and insis... read more
Horrible customer service and horrible experience. I rented a vehicle to drive for UBER. Once arrived all windows down on the car. Upon further inspection car smelled of (cigarette etc.) Then walking around the car it had front end damage not in vehicle listing. With tape holding the light together. Lastly it had low tire pressure. When I started the vehicle and pulled off immediately the low tire pressure warning came on. It felt like the tire was flat. Called Getaround and was instructed to return the vehicle will receive ... read more
Bunch of scam artists. Insurance Frauds Going on here. Every single car they rent out is Dirty, dented up, and disgusting. All the Cars are messed up and filthy!!!!! DONT EVER RENT FROM THEM EVER!!! There was a rear bumper scratch and tried to blame for it. Disgrace!
Well beyond bad customer experience, well into fraud territory. Do not use this service under any circumstances. As a renter I was charged $1,000 for a temporary smudge on the side of a vehicle. I say it was a temporary smudge because I did not notice it when I dropped off the car and after a claim was opened I returned and wiped it off with my thumb. Completely gone, zero permanent damage, I have photo evidence that confirms this. They then lied about the cost to fix the "damage" (claimed it cost $2,200) and refused to prov... read more
Do not become a host with this company, keep your cars away from Getaround. I had my car totaled in mid September by one of their guest and at first they were moving rapidly to get the case resolved. I gave up my car to copart who they used to recover the car and also quickly signed over the rights to my title thinking I would see the money right away. Here we are on mid October and Getaround has not even created a check to payoff my loan. I follow up with the insurance company and not given a date or legitimate reason why t... read more
Frequently asked questions about Getaround
How is Getaround rated?
Getaround has a 1.6 star rating with 193 reviews.
When is Getaround open?
Getaround is closed now. It will open at 9:00 a.m.
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