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Getaround
- Business Services
- San Francisco, CA
About this business
Getaround is a carsharing platform enabling drivers to instantly rent and unlock nearby cars, trucks, and vans with their phone, and empowering vehicle owners to share their cars and offset the high cost of ownership.
Location details
55 Green St, San Francisco, CA, 94111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I rented a car from Getaround, and received a car that had been recalled with the issue never being resolved. The issue, which was related to easy theft of the car, resulted in the car BEING STOLEN almost immediately after I first retrieved and parked the car. Not only did I not get to use the car for the duration of the rental, when I informed Getaround they told me that I WAS RESPONSIBLE TO RETRIEVE THE CAR FROM THE THIEVES (they have tracking and disabling devices on their vehicles), and then THEY CHARED ME FOR THE RENTAL... read more
Worst experience ever. I rented a car for a week. I extend my trip an extra day due to my flight being canceled. (ive had some trouble with the car turning it on but didnt think to much of it). When i extended it i didnt realize i stopped/parked somewhere i shouldnt have. When i went to move the car the car did not turn on. The car almost got towed as well as getting stopped by an officer. I explained the situation they were somewhat understanding. I called roadside assistance and they immediately ended my reservation. (mind... read more
Im not able to get in contact with no one in position of power, such as management or CEO to resolve an issue I have with one owner or getaround themselves cutting the car off early then I paid more money before the owner came to get it to actually extend the car which was ***** just to get in the car and it not start because they didnt turn the engine back on I then contacted them even sent pictures of the vehicle saying car is not ready they have not returned my money on top of the owner telling them to charge me for repar... read more
These guys advertise pricing and then don't use that pricing. They track the vehicles and will cut your reservation off early saying there is another rental. Forcedbme to pay their gas fees even when it was gairanteed returned at the same level I picked it up in. Cars are dirty and smell and customer service doesn't do anything but ignore you and just charge you any fees they cam tack on. I rented a car it said $43 a day or $2 an hour. At total I paid $230 for 37.5 hours and 2 weeks later they haven't returned the security d... read more
I was a host on Getaround Platform and hosted a total of 4 cars.The onboarding launch process was straightforward and seamless. However, its upon initiating the hosting that the issues truly begin to surface.The main issue is that they are way to lenient when it comes to identifying renters who rent out vehicles. They have a security issue with screening their renters. There is no additional information of who is actually picking up the car. Such as 2nd round of pictures or selfies while present with the vehicle. Fake ID's, ... read more
Getaround permitted a renter to gain access to my vehicle who blew the engine out and destroyed the interior. They towed suv from the customer inoperable and have yet to update me about a resolution to a claim filed in January. They assigned me a claim manager who ignores me and since the new year theyve eliminated host contact via phone.
As an owner, my car was left with 1/4 tank of gas, dirty, smelling of smoke (all things that should be able to be reimbursed) - and after requesting reimbursement, support told me this was all as intended and I was out of luck. I lost money on my last rental, and about a month in, have ultimately made a total of maybe $40 (though you do pay for Getaround connect - so still in the hole technically).. Id love for this to be remedied because I would ************ out my car, but have little faith in Getarounds staff. From start ... read more
Surprise Fees and Unreliable Cars. Sometimes the battery is dead or the owner cancels last minute. Also they charge a lot of extra fees. $35 if there is no available street parking within .25 miles of the address (which is very common in a big city) - they approved my parking 1-2 blocks away and then charged the fee and won't refund it. They also charge for gas discrepancies based on Getaround measurements even if the dashboard fuel gage matches the fuel level you started with. I did not have a good experience and would not ... read more
Our rented Getaround vehicle was struck by another car and the resolution process has made it clear that Getaround is a fraudulent, negligent business. Here is a snapshot of the many issues we've encountered with this business:- *********** arrived to the scene for the accident (the other car fled), the officer informed us the Getaround vehicle's plates were suspended, putting us, the drivers, at risk for a ticket - Getaround refused to refund the price of the rental or acknowledge its role in renting an ILLEGAL vehicle to u... read more
Frequently asked questions about Getaround
How is Getaround rated?
Getaround has a 1.6 star rating with 193 reviews.
When is Getaround open?
Getaround is closed now. It will open tomorrow at 9:00 a.m.
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