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Getaround
- Business Services
- San Francisco, CA
About this business
Getaround is a carsharing platform enabling drivers to instantly rent and unlock nearby cars, trucks, and vans with their phone, and empowering vehicle owners to share their cars and offset the high cost of ownership.
Location details
55 Green St, San Francisco, CA, 94111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Getaround robs people. They do not disclose all the fees they charge upfront, But take it out your account after booking..
Horrible service , they never inspect any cars and the cars on their platform are a filth in terrible working conditions.
Does not respond in a timely manner ,Does not treat people equally Poor communication and charges without investigation .
Horrible, they just charged me with a smokers fee for this car that I rented, and I dont even smoke. Havent smoke in years, Are you freaking kidding me $300
First and foremost I don't even have an account with this company but yet and still someone was able to obtain and use my credit card without my authorization. We have no working phone number that I can tell and I sent over 10 emails regards to my money and why is it missing off my card and also who did it I need some answers this ridiculous I have to go through all this over my money . You would think the company would at least send me a email back acknowledging that they received the email and what they were going to do to... read more
I first used this service a year or 2 ago and customer service was on point! My last 2 trips have been less than impressive as customer support was rude and would not listen when I called to ask for instructions about parking because the listed area from the owner was not available. Customer support would not transfer my call to another person to try and address our apparent miscommunication- I also asked to talk to manager after and I was placed on hold to only have him pick back up again. I spent 45 min after the scheduled... read more
Getarounds business model is to take a percentage of your rental fees, and then stick you with all of the business expenses including repairs and parking tickets that were incurred during a rental. Theyll act like your partner until something has to be paid for, and it definitely wont be them.I put my car for loan on Getarounds platform for about a year from 2019 to 2020. During that time I incurred expenses that Getaround agrees to reimburse in their terms of service, but in the end they refused and I ended up losing a lot ... read more
Terrible customer service. Personnel are not trained. It's like pulling teeth to get a refund.
It's incredible that this company exists and highly unfortunate that it seems to have a monopoly in the tech capital of the world.As a carless citizen of *************, I've been compelled to use their service. When their service works, it's adequate. It's not a great service - I'd give them 3 stars when things go smoothly. Not the most user friendly. It's more economical (at times) than ZipCar or Uber/Lyft and there's much more supply. However, when their service doesn't work, it's a horrible, soul-sucking experience.Settin... read more
Frequently asked questions about Getaround
How is Getaround rated?
Getaround has a 1.6 star rating with 193 reviews.
When is Getaround open?
Getaround is closed now. It will open at 9:00 a.m.
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