This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Professional and knowledgeable I feel fortunate that Jason was the person that took care of me the day I walked into Germain Honda. He provided me with excellent information and was very professional and friendly. I was nervous about walking into the dealership and was pleasantly surprised to find the experience easy with him as my guide. He is great at his job and knows how to provide exceptional customer service.
Business response:
That's what we love to hear. Thank you for choosing to work with our dealership and for the positive comments about Jason. We appreciate you taking time to share your thoughts and look forward to working with you again. Best Regards, Jim Farkas General Manager
Absolutely the best car buying experience ever! From the moment I made my phone call from Kalamazoo to inquire about the availability of a specific vehicle my experience with Germain Honda was nothing short of the best car buying experience that I have ever had! Every employee that I met personally while at the dealership or spoke with over the phone was friendly, courteous and genuinely interested in giving me the best car buying experience they could and they certainly delivered! Buying from Germain Honda of Ann Arbor was ... read more
Business response:
We truly appreciate the wonderful feedback regarding your experience with us here at Germain Honda of Ann Arbor. Our team is dedicated to providing each and every guest a quality customer centric experience and we thank you for sharing yours. We are pleased to know you felt the trip from Kalamazoo was definitely worth your time and look forward to building a long and lasting relationship. Enjoy the road in your new Honda. Best Regards, Jim Farkas General Manager
This is the place to go The sales people are there for you after the sale just as much as before. They want to make sure your car purchase was a great experience. Many thanks to Evan who has gone beyond the call of duty to help a computer illiterate with the zip
Business response:
Thank you for sharing your positive feedback with our dealership. Here at Honda of Ann Arbor we know that customer satisfaction doesn't stop once you leave the dealership. Our team will follow up to make sure you are completely satisfied after you are home as we want every customer to know how much we care and that your complete satisfaction is our ultimate goal. Best Regards, Jim Farkas General Manager
21 Years of Sales and Service I have been a customer since purchasing an Accord in 1994. At that time the dealership was Howard Cooper Import Center, and I remained with them after they became Germain Honda. My purchase in 1994 was from Hoover Sisson, and I appreciated his assistance with this major decision. With very few exceptions servicing was done at this dealership - and I kept that car for 21 years! I was - and continue to be - very pleased with the Service Department. Through the years I was mainly assisted by Don Ab... read more
Business response:
All of us here at Germain Honda of Ann Arbor thank you for your kind words and loyalty to our dealership and the Honda brand. We appreciate the trust you have shown in us to help you maintain your vehicle for the past 21 years; which also goes to show the quality of the Honda brand. When it came time for you to purchase a new car we are thrilled you allowed us to be a part of this exciting time addressing any questions that might arise and assisting you in finding that perfect Honda to get you through the next 21 years. Plea... read more
Use of service department for oil leak issue. Our satisfaction is confirmed by continued return for service. From first contact by phone, work to be done, estimated price, completion, and check out all went smoothly.
Business response:
We thank you for your business and kind words. Our team looks forward to continuing to provide you with quality service throughout your ownership. Best Regards, Jim Farkas General Manager
Positive buying experience Very positive experience purchasing a new car at Germain Honda. Salesperson (Evan Carrier) was very helpful & knowledgeable and very easy to deal with. Motivated to sell me a vehicle without any pressure sales tactics. After I decided on a vehicle, he made the buying process painless. I would definitely recommend him & Germain Honda to others.
Business response:
Thank you for the kind words and recommendation of Evan and our dealership. Evan is a true professional and enjoys assisting our guests in finding the right car to fit their needs by providing a pressure free buying experience. We enjoyed working with you and look forward to doing so again. Best Regards, Jim Farkas General Manager
you get a five star with me I think you guy do a great job you listen to what i thank the problem and take it from there keep up the good job
Business response:
We appreciate the positive feedback as well as we value the input of our guest when they have a concern regarding their vehicle. Thank you for choosing Germain Honda of Ann Arbor for your service needs and trusting us to provide you with quality service. Best Regards, Jim Farkas General Manager
the problem was identified and fixed in 2 hrs total I like that the mechanics identified the problem quickly, had the needed parts in stock and they fixed the car quickly and accurately. I was out of the dealership in 2 hrs and 15 min. I also like that they review other areas that might need to be fixed. Lastly I like that they explain what is wrong and what are they going to do.
Business response:
Thank you for sharing your positive service experience. Our team is dedicated to providing a quality service experience and keeping you and your car on the road operating properly. Best Regards, Jim Farkas General Manager
Just a quick oil/lube and overall check of my mini-van. The Technicians were fabulous. It was extremely busy (3-cars ahead of me) at 3:30 PM on a Wednesday, but they moved us through quickly (not that important to me - I had extra time) and efficiently. I needed a new wiper blade for the rear window wiper system - they were quick; and did a super job while checking all the other items, and draining and filling my oil. The car checked out beautifully - and this is no surprise to me - our Honda Odyssey is 16 years old now - an... read more
Business response:
Sixteen years old says a lot for the quality of the Honda brand and a quality service experience is what each and every customer guest should expect as a Germain Honda owner. We are happy to deliver this experience to our customers! See you next time you are in for service. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,527 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com