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Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Hond Civic Helpful and friendly service crew. No complaints so far. During the last two years, I went in 3 times for regular maintenance services including, tire rotation, oil change, and AC repair.
Business response:
We appreciate your business and for taking time to share your experiences. Best Regards, Jim Farkas General Manager
Very friendly and convenient I used the airport pickup service, a volunteer community event. I communicated with Joan Wang to arrange a ride. She was extremely friendly and helpful!
Business response:
Welcome to Ann Arbor! Thank you for your kind words and for sharing your experience with our Community Service Program. We are happy Joan was able to arrange everything for you and provide a positive experience. Please let us know if there is anything we here at Honda of Ann Arbor do for you in the future. Best Regards, Jim Farkas General Manager
Helpful! Jeff Williams and the team were very helpful in my used car search. They had helpful evening hours and allowed me to test drive several times. I appreciated the time they took to go over the warranty specifics, too!
Business response:
We are pleased to know that Evan and Jeff provided you an overall positive experience. Please let us know if there is anything further we can do for you. Enjoy the road. Best Regards, Jim Farkas General Manager
Great Experience! I was greeted by Jason, who instantly made me feel comfortable in the showroom. He introduced me to Evan, who showed me around and guided me through the available cars there. I must say that this was my best car shopping experience ever. The salesman was very informative and he was answering every question of mine patiently. Nowadays, it commonly seen that car salesmen just don’t do enough of a good job and their only objective is to get money out of your wallet. But, salesman like Evan and managers like Ja... read more
Business response:
We thank you for choosing Germain for your recent automotive needs and for taking the time to leave us this kind review about your experience with Jason and Evan. It's great to know that you felt your experience with us has been your best experience ever. We are focused on customer satisfaction and keep our guests best interest at heart. Please let us know if there is anything further we can do for you. Best Regards, Jim Farkas General Manager
Professional, Fair and Helpful From my initial call to get an internet quote on a 2016 Honda CR-V Touring edition up to the time I drove out of the dealership I had a great experience at Germain Honda of Ann Arbor. Joel Rosentreter the sales manager gave me an aggressive quote over the phone and followed that up with an email per my request. I had received quotes from nine other dealerships and this was one of the lowest. Factoring that in with their many high ratings on most of the dealership rating sites and social media I... read more
Business response:
We thank you for providing this awesome feedback of your experience with our team here at Germain Honda of Ann Arbor. Our goal is to provide our guests an experience they won't soon forget. We know you will enjoy your new CR-V and look forward to working with you again as it was a pleasure assisting you with the purchase of your new Honda. Best Regards, Jim Farkas General Manager
No Integrity or Concern for Safety of Customers Despite the MANY safety recalls incurred by Honda vehicles, Germain has no interest in assisting customers. Was told "don't drive the car" until it was fixed without given any timeframe of when that would be completed. Honda as a whole and Germain specifically do not have the slightest bit of integrity or care for their customers.
Business response:
We deeply apologize and are greatly concerned you feel this way regarding our dealership. Our ultimate goal is to provide each and every guest the ultimate sales and service experience and it appears we failed to deliver on this promise to you. As we privately requested we would appreciate the opportunity to speak directly to you regarding your concern. If you could reach out to Crystal at our dealership at 734-761-3200 or privately contact us back with your name and best contact number so we may reach out to you we will fol... read more
Excellence in service - Michael Thiede A big shout out for the Service Department at Germain Honda. The service was fast and professional. We took our Odyssey to Florida (from Michigan) after the service, and everything worked out perfectly. In particular, big thanks to Michael Thiede, who was in charge of the last revision of my cars. He is an excellent employee who personifies the high standards that Germain promotes in its personnel. Thank you, Michael.
Business response:
Thank you for allowing us to provide you with your service needs as well as for the kind words regarding your experience with Michael. We all look forward to our continued relationship. Best Regards, Jim Farkas General Manager
Excellent 5 star service. Sales person excellent. I had a very good experience at Germain Honda of Ann Arbor. Mr. Jeff Williams was extremely helpful. He is very dedicated and helped me to get Honda Civic pre-owned/certified car beyond my expectations.
Business response:
Thank you for sharing this positive feedback. We are very pleased to know that Jeff exceeded your expectations. Enjoy your new to your Honda. Best Regards, Jim Farkas General Manager
Good Customer Service and Great Price! Purchased a Certified Pre-Owned 2013 Honda Civic LX. Luis was great in providing all the information about the car! Overall, the buying experience was good. I will be definitely recommending Germain Honda of Ann Arbor.
Business response:
Congratulations on your new to you Honda Civic. We are thrilled to know that you enjoyed your experience with Luis and had an overall good experience. We appreciate the recommendation. Enjoy the road, Go Blue!! Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,527 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is open now. It will close at 8:00 p.m.
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