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Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The Customer is the Priority. We worked with Salesperson Kay Caldwell initially. She was patient, informative and helpful in every way possible, helping us to choose the right car, over the course of three separate visits. If she did not know an answer, she would say so and would research the answer for us. She never rushed us. Her focus was helping us to choose the vehicle that was right for us. There was no pressure - just honest and sincere guidance. By the time we finally made a decision (2016 Odyssey EXL with Navigation... read more
Business response:
Our entire team would like to thank you for your continued business and loyalty to not only the Honda brand but also our dealership. We truly appreciate you taking the time to share such a wonderful review of your experience with us. The entire staff is dedicated to making sure our customers receive the ultimate car buying experience and are happy to step in and assist their teammates whenever the need arises. You are correct, here at Germain Honda of Ann Arbor, it's all about the customer! Best Regards, Jim Farkas General M... read more
everything went very smooth Luis is a great guy to work with on my new Accord lease, it's about my 10th auto out of this dealership over the past 15 years. No complaints from sale to service, all a bunch of great guys.
Business response:
We thank you for your continued business and loyalty to the Honda brand and our dealership. Our team looks forward to our continued relationship for at least the next 15 years. Best Regards, Jim Farkas General Manager
First new car in 16 years! Test drove many vehicles and kept coming back to Honda. Love, love, love my new Civic. Bob Kimberly was very helpful in every aspect of the purchase of the car, and explaining all of the bells and whistles! In addition, we love knowing that when the car needs maintenance we can count on Mike Ogden.....he has serviced our other cars for many years. Trust him implicitly. We feel 100% great about our decision to purchase a Honda, and Germain Honda of Ann Arbor made the experience fabulous all the way ... read more
Business response:
We are happy to know that you are loving your new Civic and thank you for allowing us to be a part of your recent car buying experience. The trust and confidence you have in our team is greatly appreciated and our commitment is to continue to provide you the same level of service throughout your ownership. Best Regards, Jim Farkas General Manager
good care and responsive all were good except no car wash. Dean gave me a good care since I stepped into the door. hopefully i would receive a free car wash the next time.
Business response:
We thank you for your business and kind words regarding your experience with Dean. We do apologize our car wash was not operational the day of your appointment and invite you to stop by anytime and we will be happy to wash your car since we were unable to do so the day of your appointment. We look forward to continuing to provide you with quality service for years to come. Best Regards, Jim Farkas General Manager
The service guys rock! Ric is the best! This is the first dealership I feel is fair for service prices and I am not afraid to take my car in!
Business response:
Thank you for trusting us for all your service needs. We are happy to know that Ric provides you positive service experiences. Best Regards, Jim Farkas General Manager
We had an enjoyable time purchasing our "new to us" Accord. This is the 1st car we had purchased from Germain Honda of Ann Arbor, and we found the experience efficient and enjoyable. Our goal that day was to test drive and possibly purchase a 2013 Honda Accord. Kay was very happy to meet us, and helpful each step of the way. After a number of test drives, we found the one that was right for us. We had been previously advised not to shop at Germain, but it really appears that the culture and service has improved greatly. We w... read more
Business response:
Thank you for the kind review and for taking a chance on us. Our team is truly dedicated to providing our guests a quality customer centric experience and we are pleased that you were truly satisfied with yours. Your recommendation means so very much, we look forward to continuing to provide you with quality service for years to come. Best Regards, Jim Farkas General Manager
Wonderful car buying experience! This is the third Honda we've purchased at Germain in Ann Arbor and the buying experience just keeps getting better and better! Sales staff is great... Service is outstanding... I won't go anywhere else.
Business response:
Your continued business is the greatest compliment, thank you for your loyalty and kind words. We are devoted to each and every customer, working hard each and every day to provide you with a quality experience as well as continually reassessing our processes on how we can better improve to allow for an even better experience for our guests. Best Regards, Jim Farkas General Manager
The easiest and best experience Luis, Stan and everyone at Germain made us feel at home and provided a great car at an excellent price. We would never go anywhere else.
Business response:
We are excited to know that you enjoyed your experience with our dealership and we all look forward to continuing to build a long and lasting relationship. Enjoy the road in your new car. Best Regards, Jim Farkas General Manager
Quality, Personalized Service Dean was extremely helpful, as I needed basic oil change/tire rotation, but also to have the under carriage inspected for possible damage due to a rear end collision. He coordinated both and brought me a thorough report. I have always gotten quality service at this dealership where I have been going for nearly 30 years. Dean was extremely helpful in ensuring I left with everything done that was needed and a very reassuring report on the condition of the vehicle.
Business response:
We were deeply concerned to know that you were involved in a rear end collision and thank you for the trust you have in us to provide you an assessment of your vehicle. Your continued business for the past 30 years has not gone unnoticed or unappreciated. Thank you for allowing us to continue to provide you and your vehicles the quality service you so deserve. Best Regards, Jim Farkas General Manager
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,527 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is open now. It will close at 8:00 p.m.
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