This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Germain Honda of Ann Arbor
- Car Dealers
- Ann Arbor, MI
About this business
Our goal at Germain Honda of Ann Arbor is to deliver the highest level of customer service to all of our customers. That's exactly what we mean by The Right Car, The Right Price, The Right Way.
Location details
2601 South State Street, Ann Arbor, MI, 48104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Attentive, precise, comprehensive. I went to Germain around the year-end holiday season, at the end of the day. Despite how busy everyone was, I was greeted within a couple of minutes. I explained to Luis I was just starting to shop for a new car and wanted to get a sense of space and size of the model I wanted to look at, and he efficiently showed me the car and let me explore as I wished. When I was finally ready to buy a car a month later, Luis responded to my queries very quickly and patiently, and guided me through all ... read more
Business response:
We are happy to know that you are completely satisfied with your purchase experience with our Luis and the rest of our sales team. We know that when it comes to service you will have the same positive experience. Please let us know if there is anything further we can do for you. Best Regards, Jim Farkas General Manager
Efficient and professional I found my experienc to be entirely satisfactory. My car was completed more quickly than I had anticipated. The personnel were friendly and helpful. I have used the dealership under both ownerships and have been very pleased.
Business response:
We thank you for your continued loyalty to our dealership and appreciate your business as well as the kind words you shared. Our entire team looks forward to continuing to provide you with quality service for years to come. Best Regards, Jim Farkas General Manager
Recall Repair Always great service and very efficient. They got our van in same day and had it done and ready within a couple of hours. Thank you
Business response:
Thank you for the positive feedback. Our focus is providing quality service in a timely fashion. Best Regards, Jim Farkas General Manager
Finanace evades follow up questions In January I bought a used car and a service contract to go with it. Upon reviewing the service contract booklet that I received in the week after the purchase I had a few follow up questions which I emailed to Clifton, who I worked with on the financing and service plan. Over a month later, and countless emails and calls later I have yet to get the answers to my questions. It has been a huge pain and taken up a fair bit of time. I have since missed the window of canceling the plan before ... read more
Business response:
Thank you for allowing us the opportunity to address your concerns and questions regarding the warranties. Our team is always here to assist you with anything you may need. We look forward to our continued relationship, please do not hesitate to contact us if there is anything further we can do for you. All the best, Jim Farkas General Manager
Great dealership I brought my car in on monday and they were able to find out what's wrong with the car and fix fast. The staff were also really nice and accommodating to me being that I am in a wheelchair.
Business response:
We appreciate you taking time to share your experience with others as well as for your business. Please let us know if there is anything further we can do for you. Best Regards, Jim Farkas General Manager
Routine Perfect, helpful and fast. The whole process from pull in to payment was effiecent. The waiting area was pleasant and bathrooms clean. The staff was friendly and kind.
Business response:
Thank you for choosing Germain Honda of Ann Arbor for your automotive needs. Our team is dedicated to providing a quality experience. Best Regards, Jim Farkas General Manager
Great customer experience Sales manager and sales rep were easy to negotiate with, beat a competitors price and got me a better financing deal than I hoped for. Dealership is clearly focused on establishing long term customers and will work to ensure you are satisfied. I will be returning for my next car and likely my son will also.
Business response:
Thank you for your fantastic feedback regarding your experience with our dealership. You are correct, we truly enjoy building lasting relationships and have the best interest of our customers at heart. Please let us know if there is anything further we can do for you and we would love to assist you and your son with your future automotive needs. Best Regards, Jim Farkas General Manager
Great buying experience Luis was awesome, Helpful friendly and knowledgeable. Third but not last car we will buy from him. Clif was great with the financing. Quick and efficient .
Business response:
Your continued business is greatly appreciated by all of us here at Germain Honda of Ann Arbor. You are correct, Luis is awesome and he loves what he does. Providing customers a quality experience is second nature to him as well as it is for Cliff. We sure appreciate you spreading the word about their commitment to providing our guests a great car buying experience. Best Regards, Jim Farkas General Manager
How Germain Honda Service Dept. lost a valued customer Being told that I needed to replace the battery on my 2013 Honda Accord purchased at Germain Honda new only 6 days after the 3 yr. warranty had expired and with only 31,800 miles on the vehicle. This was my third Honda purchased at this location and I felt I should have been given some consideration as a VALUED customer. Phone calls not returned as I was promised. I was told the service would take 2 hrs and it took 3 hrs. no explanation. I suggested that good will would ... read more
Business response:
We are disappointed that you were not happy with your recent experience with our service center. Unfortunately your vehicle did require a new battery that is not covered or good willed by Honda of America outside of the warranty period. Our dealership did attempt to make a very equitable offer to replace the battery at a discounted price that would have been refunded on a Honda Customer Loyalty card. We are sorry this did not meet with your approval and expectations but was our gesture to provide a quality service experience... read more
Frequently asked questions about Germain Honda of Ann Arbor
How is Germain Honda of Ann Arbor rated?
Germain Honda of Ann Arbor has a 4.7 star rating with 3,527 reviews.
When is Germain Honda of Ann Arbor open?
Germain Honda of Ann Arbor is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com