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Gerald Nissan
- Car Dealers
- Naperville, IL
About this business
Location details
1575 W Ogden Ave, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Terrible Dealership! Bought my truck from this dealership and that’ll be the last time I do business here. First the window and trunk door stopped working a few weeks after my purchase then they told me it’d be an $800 deductible to get my window and trunk door fixed when Vehicle is still under warranty. I’ve received different numbers/answers from 3 employees and it wasn’t ready for pick up on the time they promised me. They didn’t have to order parts so I don’t understand why I had to wait another two days. Overall this pl... read more
Business response:
It's unfortunate to hear that you had such a difficult time during your visit. We strive to provide our guests with excellent customer service and we regret you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Anthony Miceli, General Sales Manager, amiceli@geraldauto.com
Don't waste your time here with their high pressure hostage sales tactics. I purchased a car here and did not have a good experience with anyone except the sales guy i first spoke with(Adrian Alvarez). A year after buying my car they(Specifically Vinod Anslem) started calling me repeatedly telling me they wanted to get me into a new car at 0.0% financing and I told them i wasn't looking for a new car but they kept calling and texting me and saying they could get me a new car ...Continue Reading
Excellence choice of vehicles New and Pre- driven a warranty for LIFE not to bad Awesome customer service and really Great Deals!
Business response:
Thank you so much for the nice review, Daniel! We really appreciate this feedback and I'll be certain to share your compliments with Abraham and Kevin. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, …See More
One of the most unprofessional interactions I’ve ever experienced not only at a car dealership but any business. Highly disappointed and will not recommend to others under any circumstances. Even if I were to choose a Nissan in the future I will definitely look to other dealerships over this one.
Business response:
Katie, it's unfortunate to hear that you had such a difficult time during your visit. We strive to provide our guests with excellent customer service and we regret you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com
Great service and great deals. Working with Vinod and Kevin was a smooth experience. Couldn't recommend this dealer more strongly. I am more than happy to do business with them and would send my own friends or family to do the same. A+
Best new car buying experience we've ever had. Everyone was polite, informative and patient as we made a decision. Love the designated test drive area provided! What a great idea! Thanks Gerald Nissan of Naperville - you guys are the best!
Business response:
Chris, it's important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com
Business response:
Thank you, Dina! Taking time out of your day to leave us this excellent review means a lot to the team. We look forward to working with you again in the future. :) Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com
Frequently asked questions about Gerald Nissan
How is Gerald Nissan rated?
Gerald Nissan has a 3.9 star rating with 159 reviews.
When is Gerald Nissan open?
Gerald Nissan is closed now. It will open tomorrow at 9:00 a.m.
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