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Gerald Nissan
- Car Dealers
- Naperville, IL
About this business
Gerald Nissan of Naperville is a full-service automobile dealership that specializes in new Nissan cars, trucks, vans and sport utility vehicles. It provides various models from Nissan, such as the Armada, Frontier, Maxima, Murano, Sentra, Versa and Rogue. The dealership also offers pre-owned models from Dodge, Saturn, Pontiac, Lexus, Mitsubishi, Mercedes-Benz and BMW. Gerald Nissan of Naperville maintains a parts department that offers vehicle parts and accessories, including shocks, struts, batteries, and heating and cooli... read more
Location details
1575 W Ogden Ave, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
This dealership isn't just dishonest, it is fraudulent. We had negotiated a sale of a 2007 ****** Forester. They had shown me a ****** report that showed a great car, albeit older car. I had given them a check and was ready to walk out the door. My buddy, who works at another dealership, called me in a panic to not buy the car. He had pulled up the ****** and found out that Gerald Nissan had presented a fraudulent ****** report to me which had failed to disclose a tow-away accident. I returned the car, revoked my check. This... read more
Business response:
Mr ******, we no longer use ******, but do use *********. After acquiring this 2007 ****** from another dealership, we pulled the ********* report and shared it with you. The report showed 1 accident. Before signing paperwork, an additional ****** report from a third party source showed 2 accidents, not the 1 that ********* showed. We apologized a number of times for the inconvenience and returned your check. We never had you sign the paperwork, take delivery of the car, or cashed your check. We cannot understand why the 2 d... read more
Best new car buying experience we've ever had. Everyone was polite, informative and patient as we made a decision. Love the designated test drive area provided! What a great idea! Thanks Gerald Nissan of Naperville - you guys are the best!
Business response:
Chris, it's important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com
I purchased a used car from Gerald Nissan and withing days of the purchase I discovered a few issues. All subsequent attempts to get any form of resolution for my issues were ignored. No level of management ever responded to my issues. E-mail, phone etc, all detailing my issue never resulted in a response. Their commitment to "look into it" or "get back to me" were never followed-up. Mr. **** Collins himself was presented my issues and never even provided me the courtesy of a response. The specific issues aside the complete ... read more
Business response:
The customer came in a purchased the vehicle on April 27th. The car was in excellent condition, and very well taken care of by the previous owner. Three weeks after buying the car, the customer called to say that there was a hole in the radiator, and he took it to his mechanic, and had it fixed for $700+, and he wanted us to pay for the repair. The salesperson, and 4 managers have been involved and told the customer that we can not be responsible for damages to the vehicle after the sale, in particular 3 weeks later. There w... read more
Business response:
Thank you, Dina! Taking time out of your day to leave us this excellent review means a lot to the team. We look forward to working with you again in the future. :) Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com
I'm treated like family when I show up. Old school honest sales and dedicated service. I'll never go anywhere else.
Business response:
Greg, thank you for recognizing your experience at Gerald Nissan of Naperville. We consider customers as part of our family, and as an extended part of our family we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com
Virod & support staff were extremely easy to work with, pleasant experience. They took the time to explain everything, worked with me to get me in the vehicle I wanted. Everyone made the car buying experience great. I would definitely recommend Gerald Nissan in Naperville to anyone looking to purchase a vehicle. Thanks guys!!
Business response:
Hello Jaclyn, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Virod was there to provide you with such exceptional service. Congratulations on your new car! Take care until next time! Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com
I wasn't happy at first with my purchase, but the guys Steve McQueen and Jason Allen went above and beyond.
Business response:
Thanks Jeff for this great rating! Our staff takes a lot of pride in having people drive away happy. See you next time! Sincerely, Yasser Ibrahim, General Sales Manager, yibrahim@geraldauto.com
Frequently asked questions about Gerald Nissan
How is Gerald Nissan rated?
Gerald Nissan has a 3.9 star rating with 158 reviews.
When is Gerald Nissan open?
Gerald Nissan is closed now. It will open at 9:00 a.m.
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