This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Gerald Nissan
- Car Dealers
- Naperville, IL
About this business
Gerald Nissan of Naperville is a full-service automobile dealership that specializes in new Nissan cars, trucks, vans and sport utility vehicles. It provides various models from Nissan, such as the Armada, Frontier, Maxima, Murano, Sentra, Versa and Rogue. The dealership also offers pre-owned models from Dodge, Saturn, Pontiac, Lexus, Mitsubishi, Mercedes-Benz and BMW. Gerald Nissan of Naperville maintains a parts department that offers vehicle parts and accessories, including shocks, struts, batteries, and heating and cooli... read more
Location details
1575 W Ogden Ave, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I bought a used Nissan several years ago for my daughter without doing as much homework as I probably should have. We bought a 2013 Nissan Ultima, come to find out they have transmission issues which low and behold needed to be replaced around the 60,000 mile mark. Luckily it was covered under warranty. We have consistently brought the car to the dealership for repairs, and the bill never seems to be under $500. We most recently brought my daughter's car to the dealership, and we found out that a rodent had eaten through som... read more
RecommendedCustomer care and attention by “Vinod Anslem”
Business response:
We appreciate the kind words, Saundra. We look forward to seeing you again in the future! Sincerely, Nick Smiley
About $2000 over 6 months and they still can’t fix the air bag. Now they want another $1400 to see if they can guess what’s wrong and will not guarantee anything! It’s all computerized so you should be able to figure it out. Shame on you for taking my money and not fixing anything. Oh and you let me drive off with an air bag that doesn’t work. Safety first at Gerald Nissan!
Business response:
Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact me at your earliest convenience. Sincerely, Nick Smiley
I have had horrible experiences with Gerald Nissan. The final straw was bringing my 2017 Pathfinder in for an oil change, being told it needed $2800 worth of repairs AND THEN being sent a text to approve a $11,000 invoice, that thank god I looked at prior to approving what I thought was the original quote. Took it in to three different places for new opinions and all of them disagreed with the diagnosis given by Gerald....oh and rather than making good, they tried to sell me a new car.
Business response:
Tiffanie, we strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Nick Smiley
I am a single woman with not so good credit. I purchased a 2015 Dodge Journey in January 2020. I also purchased a 1600.00 dollar additional warranty which was included and not offered to me and when I met with the Finance Manager who advised me it would cover electrical issues not covered by the lifetime warranty on the engine. I didn’t get upset, I just agreed to keep it, believing in God , it must be a reason it was put in the contract. Thinking positive. In June I turned on the AC and it only worked on the drivers side on... read more
Very safe place to wait while your car is in service. They practice social distancing and keep you entertained and self serve starbucks coffee and snacks. The service team are very nice and they treat you as an important customer. Very easy to set up an appointment. They are generous too in giving discounts and coupons for the services so you don’t have to go anywhere else! Overall, i am very satisfied on how they take care of my sentra since i bought it from 2016. Never had a problem with my car. Thanks Gerald Nissan of Nap... read more
In April of 2019 this Nissan Dealership ran a full five point diagnostic and recommended new tires with oil change on our 2013 Nissan Rogue. Two months later after completing all repairs the AC stopped working and required repair. Now, May 2020 the same car needs a new transmission ($4,171.00). I brought the car in for a routine oil change with no issues or warning lights. The service department stated with even good maintenance these things just happen and their five point diagnostic test doesn't help to predict issues. We ... read more
BUYERS BEWARE!!! Nissans are built with the worst transmission ever!! My Sentra has 100,000 miles and in need of its THIRD transmission. They were sued with a class action suit and there is an active recall on this, yet their reps constantly give customers the run-around and are in constant damage control to limit the number of transmissions they replace. So unless you feel like replacing your transmission every 30,000 miles, at your cost, do not buy Nissan! https://www.google.com/…/nbc-5-responds-driv…/2206192/%3famp
We bought a brand new Nissan Altima from here not too long ago. The customer service was okay and unfortunately they did not have the color I was looking for. I wish I was offered different options on the car, none the less, we do enjoy it. The car has been serviced here a few times already and Anthony in the service drive is very polite, friendly and takes care of us. Definitely recommend if you're looking for a good deal, as well as service for your Nissan
Frequently asked questions about Gerald Nissan
How is Gerald Nissan rated?
Gerald Nissan has a 3.9 star rating with 158 reviews.
When is Gerald Nissan open?
Gerald Nissan is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com