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Gerald Nissan
- Car Dealers
- Naperville, IL
About this business
Gerald Nissan of Naperville is a full-service automobile dealership that specializes in new Nissan cars, trucks, vans and sport utility vehicles. It provides various models from Nissan, such as the Armada, Frontier, Maxima, Murano, Sentra, Versa and Rogue. The dealership also offers pre-owned models from Dodge, Saturn, Pontiac, Lexus, Mitsubishi, Mercedes-Benz and BMW. Gerald Nissan of Naperville maintains a parts department that offers vehicle parts and accessories, including shocks, struts, batteries, and heating and cooli... read more
Location details
1575 W Ogden Ave, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
RecommendedBetween God and man, and of the truth, I have referred more than 37 persons within a space of 3 weeks to my legit and trusted Account Manager, Mrs Gabriella Donald, she is the only account manager to ever pay me my profit after my first 7days trade of $1000 that yielded to $9750. I vowed to testify of her honesty to the public and that is what i have been doing because she deserve more than this. I was bankrupted and left with nothing by fake experts and she came to my rescue… See more
Overall a great experience.Leo and Jacob were very helpful.Our son is excited about his 1st car.
After visiting many dealerships lately, I was very impressed with the services at Gerald Nissan of Naperville. Our product specialist, Austin, was fantastic. Such a nice guy. Very knowledgeable and thoughtful. He really worked with the sales manager, Luis, to get us a reasonable deal, despite the current climate of auto sales. And the business manager, Jacob, did a great job explaining things without being pushy. I totally recommend this team. Definitely ask for Austin!
Customer care and attention by “Vinod Anslem”
Business response:
We appreciate the kind words, Saundra. We look forward to seeing you again in the future! Sincerely, Nick Smiley
About $2000 over 6 months and they still can’t fix the air bag. Now they want another $1400 to see if they can guess what’s wrong and will not guarantee anything! It’s all computerized so you should be able to figure it out. Shame on you for taking my money and not fixing anything. Oh and you let me drive off with an air bag that doesn’t work. Safety first at Gerald Nissan!
Business response:
Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you towards a resolution. Please contact me at your earliest convenience. Sincerely, Nick Smiley
I have had horrible experiences with Gerald Nissan. The final straw was bringing my 2017 Pathfinder in for an oil change, being told it needed $2800 worth of repairs AND THEN being sent a text to approve a $11,000 invoice, that thank god I looked at prior to approving what I thought was the original quote. Took it in to three different places for new opinions and all of them disagreed with the diagnosis given by Gerald....oh and rather than making good, they tried to sell me a new car.
Business response:
Tiffanie, we strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Nick Smiley
Very safe place to wait while your car is in service. They practice social distancing and keep you entertained and self serve starbucks coffee and snacks. The service team are very nice and they treat you as an important customer. Very easy to set up an appointment. They are generous too in giving discounts and coupons for the services so you don’t have to go anywhere else! Overall, i am very satisfied on how they take care of my sentra since i bought it from 2016. Never had a problem with my car. Thanks Gerald Nissan of Nap... read more
In April of 2019 this Nissan Dealership ran a full five point diagnostic and recommended new tires with oil change on our 2013 Nissan Rogue. Two months later after completing all repairs the AC stopped working and required repair. Now, May 2020 the same car needs a new transmission ($4,171.00). I brought the car in for a routine oil change with no issues or warning lights. The service department stated with even good maintenance these things just happen and their five point diagnostic test doesn't help to predict issues. We ... read more
BUYERS BEWARE!!! Nissans are built with the worst transmission ever!! My Sentra has 100,000 miles and in need of its THIRD transmission. They were sued with a class action suit and there is an active recall on this, yet their reps constantly give customers the run-around and are in constant damage control to limit the number of transmissions they replace. So unless you feel like replacing your transmission every 30,000 miles, at your cost, do not buy Nissan! https://www.google.com/…/nbc-5-responds-driv…/2206192/%3famp
Frequently asked questions about Gerald Nissan
How is Gerald Nissan rated?
Gerald Nissan has a 3.9 star rating with 159 reviews.
When is Gerald Nissan open?
Gerald Nissan is closed now. It will open at 9:00 a.m.
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