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Gerald Nissan
- Car Dealers
- Naperville, IL
About this business
Gerald Nissan of Naperville is a full-service automobile dealership that specializes in new Nissan cars, trucks, vans and sport utility vehicles. It provides various models from Nissan, such as the Armada, Frontier, Maxima, Murano, Sentra, Versa and Rogue. The dealership also offers pre-owned models from Dodge, Saturn, Pontiac, Lexus, Mitsubishi, Mercedes-Benz and BMW. Gerald Nissan of Naperville maintains a parts department that offers vehicle parts and accessories, including shocks, struts, batteries, and heating and cooli... read more
Location details
1575 W Ogden Ave, Naperville, IL, 60540, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Ive frequented this dealership over the last couple of years and to this point didnt really have many complaints outside of you pull in and are rarely greeted upon arrival. However this pass Tuesday I came in to have a tail light repaired. I pre purchased the part myself because was quoted roughly just under 400$ for just one light to be replaced. I called 24 hours in advance to get an appointment and was given a 30$ quote for labor to do the repair only to have that number tripled upon my arrival for my appointment. The log... read more
Business response:
When the customer called in for the light replacement, the labor quoted was for the bulb replacement for the light. In the recording of the appointment phone call, the attendant did repeat bulb a couple times. Unfortunately, when the customer came in with the part he had purchased, it was the entire light assembly, not just the bulb! The light assembly is a much more laborious job, thus the difference in the labor cost. We apologize that we didn't know the customer was doing the entire assembly.
I needed help with returning my vehicle 2024 Nissan Kicks because I am currently not working, and I specifically told them I cannot make the payments. The help I get is to trade the Kicks for a cheaper vehicle. I cannot make the payments! I need to return the vehicle so I wont get screwed over!
Business response:
The customer purchased the new vehicle 6 weeks ago, on May 11th. There is no return of a vehicle, let alone a month and a half later! We did tried to help the customer and trade her out of the vehicle for a lesser vehicle, but she declined and only wanted to give the car back. Any transaction would be handled between the customer and lending institution in regards to giving the vehicle back. We are sorry she didnt accept our offer to try to help her.
After declining their warranties several times the Finance Manager reSubmitted my paperwork saying there was a misprint and had me resign real quick knowing I wouldn't re read the contract (which I should have) He added in the warranties I had declined on several occasions, adding over 3k to loan without my permission or knowledge. Over a month of fighting with the loan company and filing discrepancies They only ever removed **** from the loan not the full 3k. Beware and read anything they are stealing from people hoping the... read more
Business response:
This entire situation has been handled, and I have spoken to the customer, and he is pleased with the resolution
RecommendedBetween God and man, and of the truth, I have referred more than 37 persons within a space of 3 weeks to my legit and trusted Account Manager, Mrs Gabriella Donald, she is the only account manager to ever pay me my profit after my first 7days trade of $1000 that yielded to $9750. I vowed to testify of her honesty to the public and that is what i have been doing because she deserve more than this. I was bankrupted and left with nothing by fake experts and she came to my rescue… See more
Overall a great experience.Leo and Jacob were very helpful.Our son is excited about his 1st car.
After visiting many dealerships lately, I was very impressed with the services at Gerald Nissan of Naperville. Our product specialist, Austin, was fantastic. Such a nice guy. Very knowledgeable and thoughtful. He really worked with the sales manager, Luis, to get us a reasonable deal, despite the current climate of auto sales. And the business manager, Jacob, did a great job explaining things without being pushy. I totally recommend this team. Definitely ask for Austin!
Gerald Nissan of Naperville is charging 10% over the **** stating that their action justifies the shortage of cars.Buyers be aware of this scam!!!
I scheduled an appointment to test drive two used cars advertised on dealership's website. The dealership multiple times confirmed the availability of the cars. At the appointment I was quickly informed that both cars failed the inspection and are therefore not available. I would like to give that dealership a negative star rating. They try luring customers into the dealership promising certain inventory. Once they have you there they try selling you the lemons sitting in their lot.
If I can give 0 star...or "minus"...I would...The worst car buying experience in *********************************************************************************** value of $33,750, which was already guaranteed by Carmax for $35,000. In return to not to negotiate the listed price on cars.com, cargurus.com at $46,360...However, this dealer could have maliciously added "dealer **** up" & "Dealer Prot. pkg" without my consent nor explanations. In total, those 2 things added $6,131 on top of the listed MSRP sales price WITHOUT ... read more
Frequently asked questions about Gerald Nissan
How is Gerald Nissan rated?
Gerald Nissan has a 3.9 star rating with 158 reviews.
When is Gerald Nissan open?
Gerald Nissan is open now. It will close at 9:00 p.m.
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