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Fletcher Jones Motorcars
- Newport Beach, CA
About this business
Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience leading you to the vehicle of your dreams. Our commitment is to our guests' complete satisfaction every step of the way and more. View Our Vehicle Specials Today!
Location details
3300 Jamboree Road, Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
New key Very pleased with the service, was timely and lots of attention by service and parts personnel.
Business response:
Hello Triumph. Thank you for your feedback. We are delighted to hear you had a pleasant visit and were treated with the utmost care. Should you need any further assistance, please don't hesitate to reach out. Best, Heather Lewis-Client Care Manager
New key Very pleased with the service, was timely and lots of attention by service and parts personnel.
Business response:
Hello Triumph. Thank you for your feedback. We are delighted to hear you had a pleasant visit and were treated with the utmost care. Should you need any further assistance, please don't hesitate to reach out. Best, Heather Lewis-Client Care Manager
Worse Car Buying Experience Ever I purchased a new AMG GLE63 S Coupe on February 11, 2017. It is the worse car buying experience in my life. The ordering and timely delivery of the car were fine. Documentation was a horror. Four months later, I am still trying to resolve the endless problems it caused. First, I felt like I was being treated like a criminal. Despite a 800-plus credit report, 90K cash downpayment on a $135K car with the rest provided by non-MB outside financing, they required four ID's, plus they fingerprinted... read more
Business response:
Hello Salvatore. We have refunded your Ding Shield and Extended Warranty, per your request. When we attempted to refund you, we discovered that you had disputed the charge with your credit card company; which complicated the refund process. When asking a bank for a loan, they request information that they use when making their lending decision; our intent was not to make you feel like a criminal. We were simply trying to help you acquire your new Mercedes-AMG® GLE 63. Most Sincerely, Scott Ribble | Guest Experience Manager
Worse Car Buying Experience Ever I purchased a new AMG GLE63 S Coupe on February 11, 2017. It is the worse car buying experience in my life. The ordering and timely delivery of the car were fine. Documentation was a horror. Four months later, I am still trying to resolve the endless problems it caused. First, I felt like I was being treated like a criminal. Despite a 800-plus credit report, 90K cash downpayment on a $135K car with the rest provided by non-MB outside financing, they required four ID's, plus they fingerprinted... read more
Business response:
Hello Salvatore. We have refunded your Ding Shield and Extended Warranty, per your request. When we attempted to refund you, we discovered that you had disputed the charge with your credit card company; which complicated the refund process. When asking a bank for a loan, they request information that they use when making their lending decision; our intent was not to make you feel like a criminal. We were simply trying to help you acquire your new Mercedes-AMG® GLE 63. Most Sincerely, Scott Ribble | Guest Experience Manager
Quick, professional, courteous Donn and all the staff were very customer service oriented and worked hard to get us the best deal. In less than 2 hours we drove off the lot with a beautiful car.
Business response:
Hello Jrescobar. Thank you for your feedback on Donn. We are happy to hear you found the car of your dreams at a price that worked for you. If we can be of any further assistance, please don't hesitate to reach out. Best, Heather Lewis-Client Care Manager
Quick, professional, courteous Donn and all the staff were very customer service oriented and worked hard to get us the best deal. In less than 2 hours we drove off the lot with a beautiful car.
Business response:
Hello Jrescobar. Thank you for your feedback on Donn. We are happy to hear you found the car of your dreams at a price that worked for you. If we can be of any further assistance, please don't hesitate to reach out. Best, Heather Lewis-Client Care Manager
Fantastic experience Everyone is this dealership are so professional, from the moment that you contact the dealership to get info to, test drive, negotiation, and financing are easy in profesional and friendly environment, the level of luxury in this dealership is exceptional. i would like to thank people of worked with me to make my purchase, james, eric, biran, and Han,
Business response:
Hi Shahriyar. Thank you for sharing about your experience with James, Eric, Brian and Han. It is truly our goal to ensure all of our guests like yourself, are treated with five-star service. If we can be of any further assistance to you, please don't hesitate to reach out. Sincerely, Heather Lewis-Client Care Manager
Fantastic experience Everyone is this dealership are so professional, from the moment that you contact the dealership to get info to, test drive, negotiation, and financing are easy in profesional and friendly environment, the level of luxury in this dealership is exceptional. i would like to thank people of worked with me to make my purchase, james, eric, biran, and Han,
Business response:
Hi Shahriyar. Thank you for sharing about your experience with James, Eric, Brian and Han. It is truly our goal to ensure all of our guests like yourself, are treated with five-star service. If we can be of any further assistance to you, please don't hesitate to reach out. Sincerely, Heather Lewis-Client Care Manager
Fletcher Jones Mercedes Review My experience at Fletcher Joe Mercedes Newport Beach was amazing. Thomas Carnevale my representative was great. I came in w/ a Lexus lease and i was way over my miles and the team at Fletcher Jones made me feel at ease and got me into a C300. I am so excited. I will only go to Fletcher Jones Newport Beach and I highly recommend them.
Business response:
Hi Phustrulid. Thank you for sharing your feedback with us. We are happy to hear that Thomas helped you get into your new Mercedes-Benz! Your recommendations are truly valued. We look forward to assisting you again in the future. Best, Heather Lewis-Client Care Manager
Frequently asked questions about Fletcher Jones Motorcars
How is Fletcher Jones Motorcars rated?
Fletcher Jones Motorcars has a 4.4 star rating with 3,623 reviews.
When is Fletcher Jones Motorcars open?
Fletcher Jones Motorcars is open now. It will close at 8:00 p.m.
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