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Eddie Bauer LLC
- Clothing Rental
- Bellevue, WA
About this business
Established in 1920, Eddie Bauer is a specialty retailer that sells casual sportswear and accessories. The company s products are available at more than 350 stores throughout the United States and Canada. Its stores provide a variety of jeans, sweaters, T-shirts, sweatshirts, pants, shorts and sleepwear for men. The company s stores offer a range of jackets, blazers, tank tops, shirts, capris, shorts, dresses, skirts and swimwear for women. Its stores also provide shoes, boots and sandals in various sizes and designs. The co... read more
Location details
10401 NE 8th St Ste 500, Bellevue, WA, 98004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
2 weeks, 2 wrong orders, 7 phone calls, 4 emails, 0 resolution. I love their product, but this is the worst customer service I have ever dealt with in my life. It'l laughable actually. I am paying for return shipping because of their errors just to wash my hands of this experience.
On the morning of November 30th 2019 I ordered one men’s and one ladies Cirruslite down jacket online. However, the order appeared to have not gone through, as I received an error message stating... "WE’RE SORRY An error has occurred when attempting to process your request. Please go back and try your request again, or use one of the links below. To continue shopping, return to the home page or browse one of the product categories below: For additional help, please visit the Customer Service section of our website, email us,... read more
I placed an order on the website and received it but it was incomplete. When I contacted the customer service team on November 5, they said they would issue a refund. After waiting a few weeks I replied asking when I should see the refund, to which I received a generic response. After asking again I received a date range and they sent a $10 gift certificate for my trouble. The gift certificate was supposed to deliver within 7-10 business days and the refund should have been applied within 5-7 business day. The gift certifica... read more
Absolutely terrible! In a day and age where customer service trumps, Eddie Bauer has been an absolute disappointment. I ordered a backpack and when it didn't arrive for 2 weeks, I decided to call in to inquire. Upon contacting customer service which of course was outsourced to another country, I found out that they were out of stock and didn't think it would be a good idea to inform the customer. The saying goes "fool me once shame on you, fool me twice shame on me"; against my better judgement, I ordered 3 fleece sweaters n... read more
Mr. E**** & Mr. H****, Let me start by asking for a few moments of your personal time. My name is ***** ******* and I have been a loyal customer to your company for many, many years. I am a wife and a mother of five. It is today I contact you to report that I believe my relationship with your company has unfortunately ended. While this may not concern you, I believe the reasonings as to why might concern you a great deal. On Thursday (Thanksgiving night), I took time away from my family celebrations to craftily order some of... read more
I ordered a coat online, but was told it did not go through. I found it on ******for much less, so ordered it from there instead. Saw that my card was charged from EB. Called Customer Service waited on hold for 16 min. person came on the line who did not speak English very well. Told her the issue-she asked me the same questions over and over-then hung up on me. Called back, on hold for 13 min. was told the order could not be cancelled. I told him the order did not go through according to the website. He said, let me put you... read more
Poor customer service. Two orders in a row with issues and the beam at they can do is send a replacement in 7-10 business days. Also, paid for expedited shipping and was sent several false delivery confirmations before WRONG item was delivers 3 days later than confirmed. If they can’t expedite shipping, it shouldn’t be offered as an option.
I received a promotional discount offer in the mail from Eddie Bauer. I logged onto the website, added several items to my checkout 'bag', and attempted to use the promo code. The site did not accept it. I chatted online with customer support, and they just said that they will not honor the promotion because they have another promotion running on the site. Very frustrating. The promo was BS and all the customer service person said is that they "cannot do anything about it".
I placed an order on Oct 28, 2019 for a pair of lined jeans and a pair of boots. I could never see any order progress after a week so I tried online chat to find out where the order was. The first online chat abruptly hung up without a conclusion. The second chat indicated they would ship soon, but I was given no definite information. I then moved to making calls via the 800 number. By this time a couple of weeks had passed. All I wanted at that point was some information and confirmation that the order was moving. On one of... read more
Frequently asked questions about Eddie Bauer LLC
How is Eddie Bauer LLC rated?
Eddie Bauer LLC has a 3.1 star rating with 367 reviews.
When is Eddie Bauer LLC open?
Eddie Bauer LLC is closed now. It will open tomorrow at 9:00 a.m.
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